The service was fantastic throughout our stay and the team were all personable, interested and happy to chat. For me this is the most memorable element of our stay - we have stayed in hotels with nicer, fresher facilities but who have delivered perfunctory service.
The dining experience was special - the deal we booked included the gourmand 7 course taster menu and we upgraded to include the matched wines. Some great theatrical touches such as a stock percolating through to Thai herbs and spices at the table, which became the broth for our fish dish.
Breakfast in our room was lovely. It was a very nice touch to bring in a tea or coffee as part of the wake up call, ahead of the breakfast.
I would happily recommend The Samling but there were a couple of niggles. On at least 3 occasions we were advised that we had been given a complimentary upgrade to the gourmand menu, when in fact this is what we had booked and paid for. This would not have been worthy of comment had it not been for the fact that the cost of the upgrade had actually been added to our bill and we had to ask for it to be removed.
Our drinks bill was £139 - it should have been a £40 upgrade per person for the matched wines and we had 2 bottles of water. We did have 4 gin (2 x Hendricks and 2 x Bombay Saphire) and tonics (small bottles of schweppes) before dinner too but I was struggling to reach £59 for 2 bottles of still water and 4 G&Ts until I was advised that the G&Ts were £12 each (after I challenged the bill). I may be out of touch but this seems ridiculous!
I mentioned that we had not been offered or received the dessert wine that we had expected as part of the paired wine deal - we were offered an apology but no other resolution to this. It would have been appropriate to have at least knocked off the cost of a water given the circumstances I think.
Problems with the bill such as this can make or break a lasting impression of an establishment - luckily we were an established couple celebrating 26 years together, but had this been early in a relationship we would have felt embarrassed to challenge the inaccurate bill and therefore left unhappy.
- Official Description (provided by the hotel):
- 3 aa red star hotel 3 aa rosettes1 michelin star ... more less
- Reservation Options:
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- Also Known As:
- The Samling Hotel Windermere, Lake District
- Samling Hotel