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“Nice Hotel but Service need to be improved”
Review of Oakthwaite

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Oakthwaite
Ranked #92 of 107 Windermere B&B and Inns
London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice Hotel but Service need to be improved”
Reviewed June 18, 2013

Firstly, I do really appreciate for the house and room decoration. Nice view from the window of room and bathroom, beautiful living room and garden.

However, location is not too convenient, quite a long walk from the town centre and need to get a taxi or bus to the Winderemere railway station.

The wifi is not working property either. But the landlady tried to sort it out.

When we arrived at the house, it was around 11:30 am but the check in time had to be 3pm. We appreicated that the landlady allowed us to leave the luggages there. We wanted to sit in the living room to charge the phone (search the google map and traffic) and wait for the extreme heavy rain stop.

However, the landlady said it would disturb other guests who might come to the living room. This sentence was quite disapointed and made us feel not being respected, as we were also the guests instead of beggars. Then we were like `welcomed out of` the house and went into the heavy rain, standing in the middle of the road, freezing, and searched the google map. Obeying the rule might be important, but it is a guest house instead of the court. Condering the weather condition and caring for the guests` needs, especially a senior guest, which would be much more important, when you have the ability to do that.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Happiness F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMH2011, Owner at Oakthwaite, responded to this review, June 21, 2013
It is very disappointing to read this review. The guest contacted us the day prior to arrival to say they were arriving early the next morning, we explained that although the rooms would not be ready due to departing guests until 3pm that they were welcome to leave their luggage and spend the day exploring.
The guests arived shortly after 11am having got lost and we had directed them to our guesthouse over the phone. We again advised that previous nights guests had just departed and that the rooms would not be ready until 3pm but that luggage could be left. This appeared acceptable to the guest who wished to use the lounge in order to charge their phones. We explained that we were in the process of servicing the house and apologised that we needed to continue with this while they were present. The guests remained in the lounge until after lunch and then left the guesthouse.
It is unfortunate that the weather was not at its best during their stay with us but we do feel that we made them welcome, explained things clearly and thought they had an enjoyable stay with us. It is unfortunate they waited until after departure to express their unhappiness and not making this apparant to us during their stay.
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32 reviews from our community

Traveler rating
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    3
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Level 3 Contributor
11 reviews
Reviewed April 1, 2013 via mobile

We stayed for 3nights over easter. Nice spacious warm room with a lovely bathroom. Friendly and helpful advice given recent snow. A great location with a short walk to Windermere or bowness on Windermere. It was a great surprise to find out we could have a full English for no extra cost down in bowness or a continental at the b&b. overall highly recommended.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Damien_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakestay, Owner at Oakthwaite, responded to this review, April 3, 2013
What a lovely review and thank you for taking the time to share this with future guests. We were delighted to read that yopu had such an enjoyable stay with us at Oakthwaite and we very much look forward to welcoming you back again, maybe in warmer climate!
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Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 11, 2013

Stayed for one night and absolutely loved it, location was great only a short walk. The room we stayed in was complete luxury, large double shower, the room is decorated to a very high standard. Had a perfect view of the garden. Loved the bathrobes. Tea and coffee making facilities in the room with fresh milk. Lovely warm welcome as we arrived. Would definitely stay again. Thank you oakthwaite for a lovely break.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xmillax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakestay, Owner at Oakthwaite, responded to this review, March 13, 2013
Thank you seems so flat compared to the wonderful review you have just done of your recent stay at Oakthwaite. We are always delighted when guests leave feeling as pleased as you are. We look forward to welcoming you back to Oakthwaite again and again.
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carlisle
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 25, 2013

For my 19th birthday my boyfriend booked the double, en-suite (with bath) as a surprise present. Upon arrival we were greeted by Debbie, we were made extremely welcome, she showed us to our beautiful room and booked a table for us at a local restaurant. Despite Debbie and her family living below, we felt totally comfortable! Oakthwaite is teamed up with a local cafe where they offer you a full english breakfast, orange juice, tea, coffee or a continetal breakfast. The next day, we checked out and were able to leave our bags in the communal living room as we trotted off to Monties Cafe...unfortunately the weather was horrendous and wouldnt stop pouring down and we were totally unprepared so Debbie kindly offered a thick, waterproof jacket for my boyfriend and a large umbrella. After breakfast we returned and needed to catch our train, Debbie booked us a taxi and done everything in her power to get us both to the train station on time. The trip away was a perfect present and I wouldnt hesitate returning! Thank you very much!!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank E_S2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakestay, Owner at Oakthwaite, responded to this review, March 11, 2013
Thank you so much for taking the time to write us such a glowing review.Delighted that you enjoyed your Birthday treat and very much look forward to welcoming you back again soon, maybe when the weather is a bit brighter and warmer!.
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 1, 2012

Stayed in this wonderful B&B for 1 night in May (on the way to Scotland). The ensuite room we stayed in was facing the garden and was very spacious, clean and bright. Breakfast was amazing too. We really enjoyed our time in Oakthwaite and the Lake Disctrict and will definitely go back to Oakthwaite for a longer stay.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank YK85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2012

We stayed at Oakthwaite for a long weekend with another couple and would thoroughly recommend this B&B. A short walk away from Bowness, Oakthwaite offers 2 clean and stylish en-suite double rooms with TV/tea making facilities/robes/IPod dock and the essential hair dryer! Breakfast is offered either at the house (in a private sitting room reserved for guests) or there is a choice of walking down to the owners cafe, Monties in Bowness, which offers the best coffee ever. Even though the rooms are part of the owners main house, not once did we feel as though we were encroaching on their space and felt VERY welcome. Nothing was too much for the owners-Debbie even drove us down to the wedding we were guests at to save our feet in the heels we were wearing, booked us a table at the local pub for us and even made us tea/coffee in the evenings. A very reasonably priced, comfortable and welcoming B&B.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank penfold45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakestay, Owner at Oakthwaite, responded to this review, August 1, 2012
Wow! Thank you for such a great review and your kind words. We are delighted you had such an enjoyable weekend and hope to welcome you all back to Oakthwaite again and again.
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Sunderland, England, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed July 8, 2012

We have just arrived home after having the most beautiful relaxing time at oakthwaite for our wedding weekend and are already planning our next trip back here!!

We arrived on thursday night after having a nightmare journey there (6hr round trip from train delays) so the minute we pulled up to the big gates and up the long drive we knew we were going to be happy!!

We got married on friday and deborah completly went out her way to make our morning special by doing ourselfs and our friends a champagne brekki, was fabulous! Oakthwaite was absolutly perfect for our photographer to take some pictures before our ceremony!!!

Perfect location for bowness and windemere, close enough to walk!

Over all we found oakthwaite just perfect! Felt like we were in the comfort of our own home with the luxury surroundings of this beautiful guest house!

Oakthwaite made our weekend that ever bit more special for our wedding weekend and will always now be a special place for us! Cant wait to plan our next trip here!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Oakthwaite, responded to this review, July 13, 2012
Thank you Sarah. Delighted we were able to play a small part in your and Ben's special day. We would love it if you emailed us some of the photographs taken at Oakthwaite. Again we wish you both the very best and look forward to welcoming you back again and again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oakthwaite

Property: Oakthwaite
Address: 1 Oakthwaite Thornbarrow Road, Windermere LA23 2EW, England
Location: United Kingdom > England > Cumbria > Lake District > Windermere
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #92 of 107 B&Bs / Inns in Windermere
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oakthwaite 3*
Number of rooms: 2
Official Description (provided by the hotel):
Set within a beautiful garden and only a short distance from the villages of both Windermere and Bowness, Oakthwaite has the traditional charm of a Lakeland residence yet with all the comforts of modern day living. Our cosy yet spacious residents lounge overlooks the gardens of Oakthwaite and an open fire tempts you to relax and thumb through our selection of books and information on the area. ... more   less 
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Also Known As:
Oakthwaite Windermere, Lake District

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