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“Average food awful service” 3 of 5 bubbles
Review of The Grill & Smokehouse Restaurant

The Grill & Smokehouse Restaurant
Ranked #18 of 74 Restaurants in Windermere
Certificate of Excellence
More restaurant details
Restaurant details
Good for: Large groups, Local cuisine, Special occasions, Romantic, Business meetings, Families with children
Dining options: Breakfast, Brunch, Dinner, Lunch, Late Night, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Validated Parking, Waitstaff, Wheelchair Accessible
Penrith, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Average food awful service”
3 of 5 bubbles Reviewed March 15, 2013 via mobile

Visited for my wife's birthday. I am an unapologetic carnivore so was really looking forward to it. I knew of the reputation for poor service so I was not surprised therefore when the numerous staff were disinterested and unattentive. When the menu includes a section called 'while you are choosing' you expect to be offered something but no. I think we were served by about 6 different staff which might explain why our main course plates remained for some 20 minutes after we had finished. Coffee supposedly comes with dessert I was charged £3 for cappuccino and got no free coffee and no explanation that my choice was not included. The smoked scotch egg was average the smoked sirloin nothing special despite the £23 I think, price tag. All in all a disappointment given we paid £100 for two and I was on soft drinks - I don't begrudge paying that money if I receive a good meal and great service this was no better than an average berni inn but a lot more expensive.

    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Nicko662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 reviews from our community

Visitor rating
    309
    108
    57
    12
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great food, poor service...”
3 of 5 bubbles Reviewed February 25, 2013

Certainly can not fault the quality of the food - it was amazing, however the service was a different matter. We didn't see the same waiter twice during our meal, we were offered food and drink that were for different tables and not us. We were never asked how the meal was and could very easily have walked out without paying due to no-one being around at the end of the meal.
This really let down what could have been an exceptional experience!

  • Visited February 2013
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Princessyukki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendal, United Kingdom
Level Contributor
45 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Lovely treat!”
5 of 5 bubbles Reviewed February 22, 2013

Went here for a belated valentines day meal. The staff were incredibly friendly and the food was scrummy! Fantastic steaks and gorgeous fish platter starter. Will definitely be returning.

  • Visited February 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank LouiseLavictoire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Good hotel, good location, good value”
4 of 5 bubbles Reviewed February 10, 2013

love the staff, the food, and the atmosphere. rooms can be a bit hit and miss . The food is like a 5 star hotels food. dogs are made really welcome. some of the rooms are lovely, we just have not managed to get into one of them yet.

Visited February 2013
Helpful?
Thank debra b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, England, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Wonderful hotel”
5 of 5 bubbles Reviewed February 8, 2013

Lovely warm, welcoming hotel and staff. A beautiful room with a huge copper bath - very romantic and perfect for our special occasion. The food was also really good! We'll definitely return and recommend it to anyone.

Visited February 2013
Helpful?
Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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