Group of 7 had reserved a table for 9pm (all paid £5 deposit). Took 30 minutes to take drinks order. Glasses were filthy and mine had somebody else's lipstick marks on. No cutlery so we asked and didn't get any, ended up taking it from the other free tables. Not all starters arrived together. Plates and cutlery cleared away. All of the mains arrived and 4 had to be sent back as they were not hot or even warm! Asked for new cutlery again didnt get any till we complained to the manager! After complaining we got reduced bill cost but frankly I feel it should of been free. If you can't handle 9pm bookings (although we were one of the few tables being used) don't book tables after a certain time. Luckily the company I was with made the weekend better but I can safely say I will never eat in another bella italia again!!!
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