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“Fantastic food!” 4 of 5 bubbles
Review of North Lakes Hotel & Spa

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North Lakes Hotel & Spa
Ranked #5 of 11 Hotels in Penrith
Certificate of Excellence
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic food!”
4 of 5 bubbles Reviewed August 18, 2014 via mobile

Upon arrival the reception staff were very pleasant. Lovely hunting lodge style feel to the lobby. Our room was nice with a huge kingside bed and a chocolate cookie personalised with our sons name was waiting for us along with fluffy robes and a snack basket. We had dinner in the restaurant where our sons meal was served first, nice touch, the food itself was first class but the service was a bit ropey. I think a little more organisation is all that's needed. We had booked for breakfast but had to rush off in the morning so the really helpful staff rushed together a little take away bag of bacon rolls, fruit and coffee. Overall a very pleasant stay and would defiantly return

Stayed August 2014
Helpful?
Thank Frieda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this review, August 23, 2014
Thanks for the super review, and we look forward to welcoming you back.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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949 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Norwegian first
  • Any
English first
Leeds, United Kingdom
Level Contributor
150 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed August 11, 2014 via mobile

Weekend night away, one of the benefits of being a member in leeds! A bit disappointed when we arrived the spa is no where near as good as the one in Leeds. The bedrooms beige n cream ( although clean) look tired. The restaurant was clean but had a smell of boiled cabbage ? Why when this was not on the menu. Food similar to the restaurant in Leeds but the setting not quite as good.
Sorry Shire this is not one of your best ! A little bit of upgrading needed.
Staff all polite and attentive :)

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Lou65a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Penny, Manager at North Lakes Hotel & Spa, responded to this review, August 12, 2014
Thank you very much you review. Sorry to hear that you were disappointed with some elements of your stay. There is currently an ongoing refurbishment plan in place. It was great to here that the staff really looked after you. We hope to see you again soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed August 11, 2014

We stayed the weekend and really loved it. The staff were all extremely friendly polite and attentive, and could not do enough for you! The place was extremely clean and the rooms serviced well. The food was excellent especially the breakfasts. We did not have tome to use the pool or spa facilities but they looked good. The only grouse would be it got a little noisy on the Saturday night with people moving around the corridors late on but you could expect this in a hotel of this size. Overall we very very impressed!

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank 0298ems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Penny, Manager at North Lakes Hotel & Spa, responded to this review, August 12, 2014
Thank you for such a great review and taking the time to review the hotel. We hope to see you again soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Dunmow, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed August 9, 2014 via mobile

Lovely staff, very comfortable beds, excellent facilities, good age restrictions, fast service; just a very good hotel. There is no air conditioning in the room which was disappointing, especially as the rooms get very hot over night. Another thing is that food is very expensive, so be prepared to wonder off to find other food places.

All in all very good, just let down slightly by those factors.

Stayed August 2014, traveled with family
Helpful?
Thank Connor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Penny, Manager at North Lakes Hotel & Spa, responded to this review, August 11, 2014
Thank you for taking the time to review the hotel. It is great to hear that you enjoyed the hotel. With regards to the hot rooms I hope you mentioned it to a member of the team and we could have allocated you a fan. We hope to see you again in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 9, 2014

Stayed with my partner and 5yr old few months ago was lovely stay. Stayin again in a matter of days. We re booked as soon as we had our last stay. We found the pool amazing and my little swimmer loved the splash pool. Overall great experience . Looking forward to stay on my birthday in afew days. Great if you have family or great if you go just as a couple or with friends. Also planning a girlie wk end here for sure.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 363chloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Penny, Manager at North Lakes Hotel & Spa, responded to this review, August 11, 2014
Thank you so much for your great review. Great to hear that you and your family enjoyed the hotel. We look forward to welcoming you when you return.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed August 7, 2014

Stayed for two nights whilst my fiancé did the total warrior challenge. Lovely hotel, our daughter loved the pool facilities. Room was nice and clean. Staff are friendly and helpful. My only negative is the food is very expensive breakfast cost us £20 for continental and we each had a bowl of cereals and some toast. Then £30 the second morning for a hot breakfast which is served to you so you can't fill up your plate to get your monies worth. I think this is too much when the room was expensive too. That and £150 for an evening meal in the hotel restaurant it all added up to an expensive weekend! It certainly put me off having any spa treatments whilst we were there which would have been nice.

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Penny, Manager at North Lakes Hotel & Spa, responded to this review, August 8, 2014
Thank you very much for your review, pleased to here that your family enjoyed the facilities. Sorry to hear that you felt breakfast was expensive. With regards to the hot buffet you are more than welcome to return for more items this is not a problem at all. We hope that you will consider staying again and look forward to welcoming you when you do.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

We broke up a journey to Glasgow from Leeds, here, at North LakeS. Stayed two nights with dinner, bed and breakfast. Lovely experience, the staff were very helpful and friendly, nothing was too much trouble, delicious food, very nice room. Will definitely return and would highly recommend.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Allegra24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antony_Penny, Manager at North Lakes Hotel & Spa, responded to this review, August 7, 2014
Thank you for such great comments about the hotel and especially the team. We look forward to welcoming you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about North Lakes Hotel & Spa

Property: North Lakes Hotel & Spa
Address: Ullswater Road, Penrith CA11 8QT, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Eden District > Penrith
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Penrith
Price Range (Based on Average Rates): $$
Hotel Class:4 star — North Lakes Hotel & Spa 4*
Number of rooms: 84
Official Description (provided by the hotel):
The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4 star resort hotel. ... more   less 
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Also Known As:
North Lakes Hotel And Spa
North Lakes Penrith
North Lakes Hotel & Spa Penrith, UK - Lake District

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