what a joy to find - last minute - a perfect family stopover. The pool and spa area are superb, with an added surprise of a children's playroom - with everything from scheduled movie-time to wii and playstations. The restaurant was very good - and if paid as part of the room - representing very good value.
What stands out though is the customer service - the staff are the stars - with nothing too much trouble and yet never over-bearing. Closely followed by the amazing location right by j40 of the M40 - yet with peaceful gardens and calm interior.
What lets it down? The pale blue, tired motel-style building is a great disappointment - and the "executive family room" was not immaculate.... Not dirty - but thick dust where te bunk bed was pulled down and a can's ring pull on the floor. The net curtains were dirty and the bathroom needs refreshing - very much a three star room
However - imagine the children's excitement at the pool complex, chasing rabbits in the garden, eating superb children's menu food - served like adults. Yet with spontaneous gestures like personally named cookies in the room for each child... Boxes of toys presented midway through dinner... (lynette was amazing)...
A perfect stopover and a great retreat - expect a top 3 star 60s motel with great food and facilities - and exceptional service from an amazing and proud team of staff.
- Official Description (provided by the hotel):
- The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4 star resort hotel. ... more less
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- Also Known As:
- North Lakes Hotel And Spa
- North Lakes Penrith
- North Lakes Hotel & Spa Penrith, UK - Lake District