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“Excellent family stop over with great pool and children's areas; excellent food - phenomenal service - let down by average house”

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North Lakes Hotel & Spa
Ranked #6 of 11 Hotels in Penrith
Certificate of Excellence
Carshalton, United Kingdom
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Excellent family stop over with great pool and children's areas; excellent food - phenomenal service - let down by average house”
Reviewed July 29, 2011

what a joy to find - last minute - a perfect family stopover. The pool and spa area are superb, with an added surprise of a children's playroom - with everything from scheduled movie-time to wii and playstations. The restaurant was very good - and if paid as part of the room - representing very good value.

What stands out though is the customer service - the staff are the stars - with nothing too much trouble and yet never over-bearing. Closely followed by the amazing location right by j40 of the M40 - yet with peaceful gardens and calm interior.

What lets it down? The pale blue, tired motel-style building is a great disappointment - and the "executive family room" was not immaculate.... Not dirty - but thick dust where te bunk bed was pulled down and a can's ring pull on the floor. The net curtains were dirty and the bathroom needs refreshing - very much a three star room
/ bathroom.

However - imagine the children's excitement at the pool complex, chasing rabbits in the garden, eating superb children's menu food - served like adults. Yet with spontaneous gestures like personally named cookies in the room for each child... Boxes of toys presented midway through dinner... (lynette was amazing)...

A perfect stopover and a great retreat - expect a top 3 star 60s motel with great food and facilities - and exceptional service from an amazing and proud team of staff.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FamilyGompels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Antony Penny - General Manager at North Lakes Hotel & Spa, responded to this review, August 7, 2011
Thanks for your feedback, especially about my team! You will be pleased to note that the Executive Family rooms will be refurbished shortly, and additionally we are due to address the exterior colour scheme.

We hope to welcome you back soon.

Kind regards,
Antony Penny,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Motherwell, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 27, 2011

We stayed at this hotel as a short summer break and we were disappointed with the hotel from the start. I do have to say that the staff were lovely and couldn't be faulted.
We booked this after reading the reviews on this site and looked forward to a lovely stay in a four star hotel, however on arriving in the car park the hotel looks very dated from the outside. We had booked a double room and when we got to our room, to our surprise it was infact 2 twin beds joined together, something I have never experienced in a four star hotel and we weren't happy with this, when we went to reception they did change us to a room with an actual double bed which was an executive suite but which had a massive stain on the floor!!
The hotel was noisy from our room we could hear washing machines and tumble driers on until after 11pm. The room doors were noisy you could hear the people in the next room opening and closing wardrobe doors and every time someone in the surrounding rooms to us flushed the toilet the pipes made a terrible noise.
The bathroom needs modernising and the shower curtain was horrible, my fiance had to crouch in the shower as he is over 6foot tall, the toilet didn't flush properly and it just appeared to be old and tired.
The rooms are also very warm at all times and could do with air conditioning as the heat was uncomfortable during the night. We were also disappointed to find the pool and spa closed on one of the days we were there and have since discovered this has happened before.
I have absolutely no idea how this hotel can have a 4 star rating and I am only glad that we weren't spending a lot of time in the hotel as we were out exploring the Lake district. Very disappointed with this hotel and wouldn't recommend it to anyone.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank lassie29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Antony Penny - General Manager at North Lakes Hotel & Spa, responded to this review, July 29, 2011
It goes without saying that I was bitterly disappointed to read your review. I will write to you separately with a gesture of goodwill.

Kind regards,
Antony Penny,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
2 reviews
Reviewed July 26, 2011

This is the most family friendly hotel i have ever stayed in. They go the extra mile for the little ones and make you feel special the moment you arrive. I would definetly stay there everytime I am in the area. Thank you, to all the staff at the hotel for a wonderful and relaxing stay. Rachel & Frank Mule

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Harrisr774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Antony Penny - General Manager at North Lakes Hotel & Spa, responded to this review, July 29, 2011
As we move into the ‘family season’, this is wonderful feedback, thank you.

Kind regards,
Antony Penny,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 24, 2011

This was a last minute find for us having changed plans on our holidays and we had a great overnight stay. The kids loved the cookies with their names on them! Such a treat and the staff were excellent - very welcoming! I'd def recommend here; in fact I'm sure we'll be back :)

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faithe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Antony Penny - General Manager at North Lakes Hotel & Spa, responded to this review, July 29, 2011
Thank you so much for the lovely review. We will look forward to seeing you again soon.

Kind regards,
Antony Penny,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Everywhere
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed July 14, 2011

Enjoyable stay here,

+ Comfortable rooms
+ Good gym, sauna and pool
+ Good Service

- Room service was terrible (burger was dry and tasteless)
- Food in the restaurant is average
- Not a very rural location if you're on holiday (close to the motorway)

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank olievans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Antony Penny - General Manager at North Lakes Hotel & Spa, responded to this review, July 29, 2011
Glad to note that you enjoyed your stay overall, but obviously disappointed to read your comments regarding your food experience. We regard our food and beverage offering as one of our key differentiators, and I can only apologise most sincerely if we have let you down. This is certainly not the kind of feedback we are used to receiving, and as such, I do hope that this experience will not deter you from choosing us in the future.

Kind regards
Antony Penny,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rossendale, United Kingdom
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 11, 2011

Hotel well sited by M6 motorway junction , quality hotel with very good restaurant serving excellent food. Breakfast of the same high quality. Good leisure facilities.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank j_marshall_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Antony Penny - General Manager at North Lakes Hotel & Spa, responded to this review, July 14, 2011
Lovely feedback, thank you. Please don’t leave it too long before you return!

Kind regards,
Antony Penny,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria, England
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 10, 2011

We stayed overnight on the girls night in package. The hotel is beautiful once inside (the outside although well maintained is a bit basic). We checked in without any problems are were given a selction of chick flicks to choose from. Once inside the room there were bathrobes, slippers, chocolates and bottle of nail varnish for each of us. We spent a couple of hours making use of the spa facilities which we enjoyed. During the evening we sat and watched films and generally had a good girlie chat. Staff brought us tapas, popcorn and icecream up to the room (which was part of the package) which we throughly enjoyed. Breakfast was also really good. Overall we had a great stay and would recommend this hotel and the girls night in package. The staff were all very friendly and curteous and a credit to the hotel.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank theclanmacbeath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Antony Penny - General Manager at North Lakes Hotel & Spa, responded to this review, July 11, 2011
This package is great value for money, and proving ever more popular. Thanks for your comments about the team!

Kind regards,
Antony Penny,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about North Lakes Hotel & Spa

Property: North Lakes Hotel & Spa
Address: Ullswater Road, Penrith CA11 8QT, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Eden District > Penrith
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Penrith
Price Range (Based on Average Rates): $$
Hotel Class:4 star — North Lakes Hotel & Spa 4*
Number of rooms: 84
Official Description (provided by the hotel):
The traditional hunting lodge style of the North Lakes Hotel & Spa, Penrith reflects the rugged beauty of the Lake District. Local stone, natural wood and open log fires create a genuine 'away from it all' environment in this exclusive 4 star resort hotel. ... more   less 
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Also Known As:
North Lakes Hotel And Spa
North Lakes Penrith
North Lakes Hotel & Spa Penrith, UK - Lake District

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