We had a lovely weekend in Penrith at this hotel. The room we stayed in was very pleasant although we did experience a broken toilet. After three attempts the toilet was not fixed so the staff moved us to the apartment which was lovely. Although this experience was not ideal, the staff were very helpful, they apologised profusely and went out of thier way to make our second night enjoyable. They even refunded us an amount to say sorry. So although the experience was "troubled" the staff did everything they could to put things right. We can't ask for more than that!
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- Also Known As:
- The Lounge Hotel And Bar Penrith, UK - Lake District