We were really looking forward to getting into our Exec Lodge, equipped with pool table, PS3 and Sauna, as well as the other amenities we'd booked. The web site sold the lodges really well.
How disappointed we were to arrive and discover that although we were in an Exec Lodge, we did not have the above 3 'entertainment' facilities. However we didn't let this dampen spirits, because essentially we had everything else we expected.
HOWEVER !!! There were 6 adults, 2 toddlers and 1 baby with us. On the first night, the kids, were running around on the carpet, bear foot. Imagnie the shock when we looked at their feet and they had literally turned black!! The carpets were filthy. On top of this, the thermostat didn't work, you could only have hot water at one place at one time i.e. couldn't have a shower whilst the washing machine was on. Additionally, the kiddies indoor play area had been 'cancelled' during the week we were there. The one week when the weather was bad. No reactive thinking. Our first meal out meant we had to wait 1hr 40 mins for our food to arrive. Not good with starving children.
Overall the place is good - lots to do, if you don't mind paying for it, but we were very unhappy with cleanliness, forward thinking, service and reaction to problems.
We complained and got some money back, but its only money, and essentially our holiday was not a good experience.
- Also Known As:
- Center Parcs Whinfell Forest Hotel Penrith
- Center Parcs Whinfell Forest Penrith, UK - Lake District