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“Awful customer experience”
Review of Morrels Restaurant

Morrels Restaurant
Ranked #9 of 141 Restaurants in Keswick
Certificate of Excellence
Price range: $0 - $65
More restaurant details
Restaurant details
Good for: Romantic, Special occasions, Local cuisine, Business meetings
Dining options: Breakfast, Lunch, Dinner, Late Night, Reservations
Reviewed September 15, 2013

Having eaten at this place while on holiday last year we decided to book again this year. We wanted to celebrate a special occasion. We tried to book by calling at lunch time but the restaurant was closed. Instrucions for booking by phone were on the door so I called the number and left a message with full details of the booking for the following day, my telephone number and name. The following evening we turned up at 6pm to be told they hadnt received a booking and as I had'nt received confirmation by phone I would'nt have had a booking anyway. This wasnt explained in the answerphone greeting and as I hadnt received a phone call from them to say we didnt have a booking, we had turned up assuming we had booked. The attitude in which we were dealt with was cold and unhelpful. What a shambles and what a way to run a business - awful and embarrassing experience! Needless to say we won't be trying to book again. This place needs to review the way it handles business matters and give staff training in customer relations!

8  Thank TillyMint001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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753 - 757 of 1,067 reviews

Reviewed September 13, 2013

Our first visit to Morels wont be our last. There were 7 of us including two friends on their first visit to the Lakes from Menorca. We all selected from the evening set menu which at under £20 per head proved to be excellent value. The food was lovely and no-one was disappointed with any of the three courses. The service was very good and timely and nothing was too much trouble. We all enjoyed a fab evening. Thank you Morels and we will be back on our next visit in October.

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Thank Ann6259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

The quality of the food on the fixed price menu here is outstanding. Definitely worth booking in advance to get a table. A special mention for the friendly bar and waiting staff as well.

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Thank EKT&ADT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

My wife and I have recently celebrated our 25th wedding anniversary with a holiday in Keswick. We booked a table at Morrels as we were walking past the door on morning and glad we did as you do need to book. The reception we got when we arrived was excellent, the food was very nice and arrived at our table with a minimum of wait, he wine list was excellent as was the wine we chose. The staff were very friendly but not intrusive.
Would we eat there again, you bet ya we will.

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1  Thank ManDownUnderQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013

After a good deal of research, we chose Morrell’s for the special 50th anniversary meal we and our two friends were each celebrating on this trip to the Lake District 49 years after coming here the first time when we lived in England for a year. The meal was excellent…fixed price three courses for only 19.50 pounds. Good choices in each course. We all had different things…seafood, beef, vegetarian. All of us were pleased. There was a good choice of wine. Our chardonney…the house white was only 14.95 pounds, buttery, nice finish. We went at 5:30 as we had tickets about 500 yards away at the Theater on the Lake at 8 so it was still a very leisurely meal. The wait staff was delightful…efficient, fun to talk to, full of suggestions about things they enjoyed doing in Keswick. We recommend Morrell’s highly.

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Thank Groveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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