Having eaten at this place while on holiday last year we decided to book again this year. We wanted to celebrate a special occasion. We tried to book by calling at lunch time but the restaurant was closed. Instrucions for booking by phone were on the door so I called the number and left a message with full details of the booking for the following day, my telephone number and name. The following evening we turned up at 6pm to be told they hadnt received a booking and as I had'nt received confirmation by phone I would'nt have had a booking anyway. This wasnt explained in the answerphone greeting and as I hadnt received a phone call from them to say we didnt have a booking, we had turned up assuming we had booked. The attitude in which we were dealt with was cold and unhelpful. What a shambles and what a way to run a business - awful and embarrassing experience! Needless to say we won't be trying to book again. This place needs to review the way it handles business matters and give staff training in customer relations!
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