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“High Rigg was perfect” 5 of 5 bubbles
Review of Brackenrigg Holiday Cottages

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Brackenrigg Holiday Cottages
Ranked #16 of 32 Specialty Lodging in Keswick
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“High Rigg was perfect”
5 of 5 bubbles Reviewed October 2, 2010

We stayed at High Rigg for a few days - it was just about perfect, lovely open plan property, clean and modern. The welcome was friendly and the location was great.

  • Stayed September 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Timothy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 reviews from our community

Traveler rating
    24
    8
    0
    4
    1
See reviews for
13
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Business
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 28, 2010

The cottages at Brackenrigg are our favourites for self catering in the Lakes. We prefer to be out of the town itself, but Kewsick is only short drive away if you need supplies - or the pub. The cottages are a safe distance from the road, and there is enough space in the grounds for running around - important as we have a child. We have stayed a number of times and the standard of cleanliness and decoration has always been excellent. The views are stunning (our little girl once asked me if the view was real!) and the friendly owners are happy for you to explore the little woodland behind the accommodation. We like self catering and walking and will keep going back as Brackenrigg is tip top choice .

  • Stayed January 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank littlecatlena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
suffolk
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed March 27, 2010

We stayed at the High Rigg cottage and although the downstairs was ok the upper floor needed bringing up to 2010 standards, the shower was weak comming off the taps and the attention to detail was poor.
You can't have a log fire if no wood is supplied, you can't watch the squirrels if not nuts are put out and you can't watch the wild birds if the feeders are empty.
If you plan to keep in touvh with the office, there is no mobile signal and the wi-fi is of no use.
Nice area though and still had a great break in the lakes

  • Stayed March 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Photoscreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMTIG, Owner at Brackenrigg Holiday Cottages, responded to this review, April 16, 2010
I am sorry you felt High Rigg was not up to 2010 standards. VisitBritain have always rated this cottage as 4*. Upstairs was repainted in January 2010, and last year High Rigg had a new kitchen and downstairs make-over. As a very small business, we have to budget, and we improve our cottages each year over a rolling programme.

We are sorry you couldn’t get your wifi to work, if you’d told us at the time, we would have helped. (The guests staying immediately before & after you had no problems) This applies to logs too - we supply a big basket free, and will always refill.

As for feeders, I replenish these at least weekly (although it isn’t a usual service in holiday cottages!!) You could have asked for more nuts if you'd noticed the feeder in your garden was already empty. The red squirrels live in the pine trees adjacent to High Rigg, and although being wild they don't perform to order, they are often scampering up the trees and running across High Riggs lawn - whether or not there are nuts put out for them. This applies to the birds too - there is a huge variety (over 40 species identified) in the gardens foraging for their natural food and we provide binoculars for you to use too. Did you see the pair of greater spotted woodpeckers visiting the birch tree in the garden of High Rigg? Or the wren that lives in the low stone wall outside High Riggs patio doors? Only a small number of species (mainly bluetits) come to the feeders. Have you ever tried just putting bread crumbs or chopped up bacon rind out for the birds?

I notice you put ‘poor value’ on your ratings. We gave you a very generous 45% discount off the off-peak price for High Rigg when you booked (as the much smaller cottage you originally wanted was already booked). What kind of value were you actually looking for?

We are frustrated that you saved up these relatively minor concerns to publish on the internet rather than raise them with us at the time. A lot of self-catering cottages are managed remotely with their owners living 100's of miles away – no one is going to replenish your log basket or squirrel feeder for you! We live here and are always happy to assist (as we did with restaurant advice for you, canoe lessons etc) - you just need to ask!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 12, 2010

I recently stayed in The Sett at Brackenrigg. I have now been to Brackenrigg several times over the last few years and it is my preferred place to stay in the wonderful Lake District. It has always been welcoming and, of course, the setting is inspiring. They have just put in a new kitchen and bathroom, which adds to the comfort of The Sett after long walks and there are nice touches everywhere. I have always found the owners attentive, helpful and knowledgeable without being instrusive - this is, after all, a self catering place - go to a hotel if you want to have room service! It is a fantastic base for walking and getting to all the main spots in the lakes. We saw red squirrels on the patio everyday, and a cheeky chaffinch knocking on the window for its breakfast!

  • Stayed June 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tonto321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epsom, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 22, 2010

I have stayed at Brackenrigg with my family several times. The cottages are very comfortable, beautifully clean, and have all the extra home touches to make your stay a pleasure. Lots of space for the kids to roam around and explore. Great walking from the door, and Keswick in easy reach.

Having read various reviews I am intrigued as to what some people expect from a self catering holiday. I like to have a nice warm cosy base to explore without any particular contact with the owners, unless in an emergency. That said, the owners at Brackenrigg are easily contactable, helpful and friendly and I highly recommend this accomodation to anyone unless you want a package holiday.

  • Stayed December 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Beanandfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 22, 2009

We have found the owners to be inflexible,short sighted and in keeping with some of the other comments made here, just focussed on taking our money. We won't be rebooking.

Stayed November 2009, traveled as a couple
Helpful?
2 Thank FlorenceBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMTIG, Owner at Brackenrigg Holiday Cottages, responded to this review, February 1, 2010
We are disappointed with this review, as you decided not to travel to Cumbria. We try to be flexible as possible to our guests, and sorry you felt we were not. Unfortunately we cannot give a full refund on a decision to cancel 10mins before your expected arrival.

You were due to arrive on the Friday afternoon following the flooding earlier in the week in Keswick, and we had been in contact with you and our other guests, many times over the course of Thursday and Friday morning. We were not affected by the floods - we are 3 miles outside of Keswick and by Friday morning, the weather was calm, sunny - a truly Cumbrian 'blue-sky' day.

The advice from Cumbria Tourism to guests was that 'Cumbria is open' and keen for you to come. All our other guests arrived. We understand that you had decided not to come first thing in the morning - although despite our conversations over the course of that day where we explained in detail the travel and weather conditions (there were no travel problems for the whole route) - you didn't let me know that until 3.50pm, and then demanded a full refund.

We try to be flexible to our guests - and have offered alternative weeks to guests this January who couldn't get here due to heavy snow in the south, but we cannot give a refund if the travel conditions, and Brackenrigg, are actually fine!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 19, 2008

We have been coming to Brackenrigg for the past five years. As lovers of the lake district, we find this is an ideal location in great surroundings.
Our favourite cottage is The Sett, which is very spacious and well equipped. The large open plan living area is very appealing, especially the views across to Helvellyn from the lounge window. From the bedroom window it has been a pleasant surprise to have seen various wildlife, especially the red squirrel tapping on the window pane one morning.
The on site washing and drying facilities are a real bonus for everyday walkers like ourselves.
The owners are very friendly and always accommodating. The little touches such as fresh milk and bread on arrival are welcome. The wine was also appreciated!!

  • Liked — Everything
  • Disliked — N/A
  • Stayed September 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank ScafellRange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brackenrigg Holiday Cottages

Property: Brackenrigg Holiday Cottages
Address: Bracken Rigg Bracken Rigg | Near Thirlmere, Keswick CA12 4TF, England
Location: United Kingdom > England > Cumbria > Lake District > Keswick
Amenities:
Suites
Hotel Style:
Ranked #16 of 32 Specialty Lodging in Keswick
Hotel Class:4 star — Brackenrigg Holiday Cottages 4*
Number of rooms: 4
Official Description (provided by the hotel):
Brackenrigg Holiday Cottages has four beautiful cottages to suit guests from singles, couples, families and groups up to 16. Stunning views of the Helvellyn range and lovely gardens visited by red squirrels frequently. Delightful walks from the door in the beautiful Naddle and St John's in the Vale valleys, or High Rigg, and Ravens Crag. Brackenrigg Holiday Cottages makes a wonderful base for your Lake District Holiday 3 cottages in our beautifully converted barn: The Sett has 2 bedrooms: 1 double, and 1 twin (with an additional z-bed for a child), open plan living, dining and kitchen, bathroom with shower over the bath. The well equipped kitchen has ceramic hob, oven, microwave, dishwasher, fridge and freezer, SKY TV, ipod doc, dvd, free wi-fi BBQ and patio area, laundry room Bleaberry: sleep sup to 2 (double bed), open plan studio with well equipped kitchen, living dining and lounge area, lovely bathroom, pation and bbq. Sky Tv, dvd, ipod doc, free wi-fi laundry room Brocklebeck: similar to Bleaberry with twin beds 50m away on the same estate: Brackenrigg House: a substantial Victorian Country House: sleeps 10 in 5 generous sized all ensuite bedrooms: 3 double, 2 twin bedrooms. Large living room opening through stained glass window panels to dining room and hand made oak kitchen with range cooker, large fridge freezer, microwave, dishwasher etc. Games room, laundry room with large washing machine and drier. Impressive verandah overlooking fells to Hellvelyn, summer house and BBQ area, CD player, ipod dock, tv, wifi central heating and 2x wood burning stoves. Located in 7 acres of private gardens, meadows, and woodland, in the very heart of the Lake District National Park just 2 miles South of Keswick, and a 10min drive from Grasmere. ... more   less 

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