I can't believe that the same thing happened to Paul B (previous reviewer) that happened to us quite some time ago...only we actually turned up on the doorstep on a Bank Holiday Saturday, to be told that our room booking for 2 nights had gone - she'd let it go to someone else (who I think wanted a 3-night booking) !!! We'd been staying outside Keswick during that previous week and were checking out of our accommodion on the Saturday and had decided that we'd like to stay an extra couple of days in Keswick inself. So, during that week we went into Keswick, found availability at this (excuse for a) B&B and booked in for the following Sat & Sun nights - I actually watched her writing it in the book.
Then we appeared on the Saturday with our bags to be told by HER that the room had gone as we "hadn't shown up the night before(Fri), when she was expecting us " ??? even though we didn't need a room that night before and I actually saw her write it in for the Sat & Sun !! No apology, just blunt rudeness - what an obnoxious woman !!
Being Bank Holiday, practically all other establishments were booked up and walked away fuming and were just lucky to come across one nearby who'd just had a cancellation (Thank God we did). What lovely people they were and lovely rooms. We explained what had happened, and they informed us that wasn't the first time she'd done that to guests as they'd put up other people in the same boat. She's a disgrace and anyone reading these reviews should stay away. There's plenty of other very nice, welcoming establishments in that area, run by warm & caring hosts !!
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