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“Railway children a treat but theatre always good”

Theatre by the Lake
Ranked #3 of 71 things to do in Keswick
Certificate of Excellence
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Attraction details
Owner description: Theatre by the Lake has a setting on the shores of Derwentwater no other professional theatre in Britain can match. Each year it stages up to nine of its own productions of classic, modern and new plays on its two stages and has won multi-starred reviews from national critics. It also hosts festivals of literature, jazz, film and mountains. There are lifts to all levels and wheelchair users can get to all front-of-house and backstage areas. Both auditoria have enhanced-hearing and induction loop systems.
Reviewed December 3, 2012

14th annual Dec. trip with a bunch of 12 friends and the theatre has delivered another treat that all ages will love - well done. So good I've booked to bring the children back during Christmas hols.

Thank Nigel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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896 - 900 of 1,054 reviews

Reviewed November 15, 2012

lovely modern theatre right on the lakeside. easy walk from Keswick centre. There is also a large carpark .

Thank tollertonians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

This is the third time we have eaten here. Anyplace can have an "off day", so we peristed. Table dirty and uncleared when we sat down
Waited in a queue to order our meal and in the meanwhile we collected our drinks order- tea for 2. Collected cutlery, although knives not available and sat down. Milk was from a communal milk jug on a small table, so refill required going to the table to get milk.
35 minutes later, 1 sandwich and 2 cold, not even lukewarm soups arrived. These, were literally "dumped" on the table. Had to ask for butter to go with bread that accompanied the soups. Never again.

13  Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheatrebytheLake, Marketing Manager at Theatre by the Lake, responded to this reviewResponded November 14, 2012

Dear Visitor,

Thank you for taking the time to provide feedback on your experience at Theatre by the Lake. I am sorry that you have not enjoyed your recent visits to Theatre by the Lake.

We are disappointed that you visited Theatre by the Lake three times before raising your concerns with us – we would have welcomed the opportunity to have resolved your problems during your visit. All of our staff are friendly, approachable and willing to help our customers during their visit to Theatre by the Lake. In addition to our bars and catering team, we always have a Duty Manager on call who works to support our front line staff to resolve customer service issues. If you do have any concerns or problems during a visit, please do report these to our staff – they will address them immediately for you to ensure that your visit is an enjoyable one.

I understand that you do not wish to use our café again. However, if you change your mind please contact me in advance of your visit and I will be happy to arrange complimentary refreshments for you, as a gesture of goodwill, and introduce you to our key frontline staff. For your reference I can be contacted by calling 017687 72282.

I will ensure that your feedback is given to our frontline staff as well as reported to the General Manager and that they discuss your experience at their next team meeting to ensure that we continue to improve our service.

On behalf of Theatre by the Lake, I once again would like to apologise that your experience was dissatisfactory.

Rachel Swift
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

We usually go to the lakes twice a year and we always try to incorporate an annual trip here. We saw Great Expectation in the main house this time and just loved everything about it.
The venue is gorgeous, the staff friendly and all the productions we have been to have been excellent. A perfect evening after a day in the fells.

Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

We had a wonderful evening watching a production of Alan Bennett's The History Boys. The theatre's location is beautiful, everyone was friendly and helpful and the performance was superb.

We topped off a magical evening by stopping on the way back to look at the stars away from light pollution. Simple pleasures.

Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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