My family stayed in a family room at this hostel in April 2013. We stayed for 3 nights and I found all the staff helpful.
The self-catering kitchen, whilst basic, which does seem to be the way at YHAs, was perfectly adequate, and allowed us to cook plenty of meals. Eating space is quite limited as there are only 3 tables in the kitchen/dining room area on the first floor. There is a large restaurant on the ground floor but I think that is for paying customers. Nevertheless, the seating was adequate and we didn't have to wait for a table.
The hostel was very clean, and in a lovely location right next to the river.
My son particularly enjoyed the pool table and there is large and comfy TV lounge. There is also a table tennis table on the ground floor. Wifi is useable. although it depends where you're sitting as to whether you get a signal.
My wife and son had the cooked breakfast option, which was ok, but nothing special.
If you're a light sleeper, as my wife is, then it can get quite noisy at night, with banging fire doors. This didn't disturb me or my soon.
Keswick is a great little town for shopping and coffee shops, and we had a lovely pub meal at Oldfellows in the town.
There are great walking options near to the hostel.
Overall, we found this a pleasant place to stay, and would stay again.
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