A party of 7 adults stayed at this property from 2nd to 9th June and we all felt that the cleanliness of the property wasn't very good. It is a property designed for 8 adults. When we arrived, we were given just ONE key by the agency. Expecting there to be more inside the property, we didn't bat an eyelid. After searching for further keys, we phoned the office and there were 2 more bunches at the office. I walked into town to collect them. I have made a complaint to the letting agency about this and several other things. They say they will take the key situation on board.
There is very little storage in en-suites and bedrooms. In the main double bedrooms we had our clothes in our suitcases on the floor. Apparently there is storage behind the mirror/light. Well yes there is in the main bathroom but I don't think so in the en-suite. The owner has said he will consider putting a glass storage shelf in there.
Other issues were a very dirty oven with (what looked like a broken light at the back). The agency have told me that that plastic cover was twisted and that it wasn't actually broken. They say the owner is considering purchasing a new cooker/oven if it can't be cleaned. Also a broken and fat covered grill pan. The letting agency asked if someone in our party had used it as it wouldn't have been left dirty. Well, no, no one had used it (as there was no screw for the handle). She said sorry.
A big problem is the dustbin collection. Holidays are Friday to Friday. Bin collections are Tuesday. Purple recycle bags don't seem to exist. When we arrived, the bin was full and no recycle bags. We had nowhere to put our rubbish. Speaking to the letting agency it appears nothing can be done about that as the council will only provide one bin. Apparently the bin provided is bigger than the average household bin. No where near big enough for 8 adults for a week. It is not possible to be allocated with a second bin.
Two of the toilets don't flush very well. We had to take the lid off to get one to fill properly. The owner has said he will consider buying replacements as he's had other complaints about them.
The mattresses in the "childrens bedroom" are very soft and thin. However, the owner says they were expensive and he's not looking to replace them unless anyone else complains. We had 2 adults in that room
In my complaint I also mentioned about one of the kitchen chairs being wobbly. The agency have been into the property and asked the current people and they say the chairs are fine. Obviously we were heavier then they are!!
in the lounge there are only enough comfy chairs for 7 people - although the cottage is for 8.
There were just 5 teaspoons in the cutlery drawer - not enough for 8 people. Its also lacking in crockery. Had to have the dishwasher on frequently - the dishwasher with the broken wheel............which is going to be fixed.
There were dog hairs everywhere when we arrived - on the rug in the lounge and on the chairs upstairs. We did complain to the office on the Monday and the cleaner did come in to mop and hoover. The dog hairs were still there after she'd mopped as they were just being blown around. The agency said that if we'd contacted the again then they'd have come back for another attempt. In all fairness we were on holiday and we didn't want to spend all our holiday complaining. We were there to have a good time. We have been offered £50 compensation which I have accepted.
We will never use this agency again. I could write more but I have held a few things back. I just hope that things will be put right so that the future guests can have a decent holiday. All I would say is that if you find anything wrong, complain about it there and then as you'll have a better case.
On a positive note, there is space for 2 cars outside the property!!
Wordsworth house is superb! I can't understate this enough.
The house is in a brilliant location - walking distance to town, a swimming pool, local Booths, a number of outdoor activities and lovely restaurants.
The house in itself is prefect from a family trip - all the rooms are spacious, clean, and comfy!!! There are enough to facilities in the house to allow for a party of 8+ to get ready in the morning with no major fuss.
We also visited Wordsworth House with a large dog who really enjoyed himself watching the streets through the windows and the glass doors in the extension.
The only downside of our trip was that the beds aren't particularly comfortable - but then again that's a personal preference and it wasn't a huge issue.
We would definitely rebook the house again if holidaying in the Lakes with a large group!!
Had lovely family holiday here-comfortable, warm house.
Easy ,flat, walk into Keswick centre for older generation.
Teenagers will love all the flat screens and modern kitchen.
Kitchen table only has 6 chairs though cottage sleeps eight.
Settees in lounge need re arranging for sociability.
Lack of enclosed space outside is not ideal for dogs as patio is near road.
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I've said we went in April but can't quite recall what spring month we visited. The weather however was perfect and we came away from Keswick with sun tans.
The house is everything as described. The lounge had two very comfy large sofas, exactly what you want after a day on the fells.
Perfect family bathroom, spacious doubles and twins. The doubles had small but perfectly formed en-suite.
I love to cook, so the combination of a fantastic kitchen, well equipped with Booths supermarket in the town centre meant we all ate very well. The kitchen has two fridges which we found useful, one for food and one for drink! Kitchen also came complete with huge flat screen, Smart Tv as in the living room. We took our dog and she just loved looking out the double glass doors in the back entrance hall.
The houses is in an ideal location. Perfect for Latrigg, Walla Crag and further afield right out the door. A short walk on the flat and you're in Keswick town centre.
The house has a small boot/coat room that contains the washing machine and tumble drier.
If I could make one suggestion to improve the experience for me it would be to make the small outside terrace area secure and dog proof to enable the dog to go outside without a lead, this really is just nitpicking on my behalf though.
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