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“Nice location”
Review of Riverside Hotel

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Riverside Hotel
Ranked #4 of 13 Hotels in Kendal
Certificate of Excellence
Reviewed February 18, 2014

The river view was lovely and the staff were friendly and helpful. The rooms were nice although a little tired. I think this is true of most of the hotel, although I did find it had a certain charm. The leisure suite was nice - it was just a shame we were staying when they had the fire so only used it once! The breakfast was nice.

  • Stayed: February 2014, traveled as a couple
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1  Thank Elaine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Riverside Hotel, responded to this reviewResponded February 21, 2014

Thank you for your visit and for your review. We are working on painting the entire hotel, so that should help refresh the place. I do apologise about the leisure facilities being out of order. The safety of our guests is paramount in such a situation so I am sure you understand why we had to close it. Thanks again.

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612 - 618 of 1,088 reviews

Reviewed February 18, 2014

We stayed here for two nights (Mon Tue) and thoroughly enjoyed our visit. A great central location. The room was very comfortable, large and warm the weather was freezing but still had a great time. The prices in the bar were cheaper than the bars in the town, the only problem was the fire was for decoration only.

  • Stayed: February 2014, traveled as a couple
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1  Thank Ian305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Riverside Hotel, responded to this reviewResponded February 21, 2014

Thank you for your review and kind comments about our staff. we are delighted you enjoyed your stay with us and that you found us to be good value for money. The fire does kick off heat in the bar, but maybe it is time to look into getting something a bit different. Thanks again and we do hope we'll see you again.

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Reviewed February 16, 2014 via mobile

We arrived about 3:30,we were directed to the car park(which is free for guests) just next door, although no access directly into hotel. We were greeted by a warm welcome from the girl on reception.

Our room was on the 4th floor, clean and I think it had just been painted(slight smell of gloss) but it didn't bother us. We ate in the restaurant as it was Valentine's day, food was lovely and all the ladies got a red rose from the hotel, very nice touch!

We did get chance to use the pool,before a small fire had broke out in the ladies changing rooms(hair dryer I believe) we had to be evacuated, but the staff were very professional and handled the situation well.

We would have like to use the pool again, but the gym had to be closed due to the smoke. Overall had a great weekend away,only negative- the windows could do with being replaced.

  • Stayed: February 2014
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1  Thank Toby1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Riverside Hotel, responded to this reviewResponded February 18, 2014

Thanks for reviewing your stay with us. We are pleased you enjoyed your valentines stay with us, despite the smoky conditions in the gym on Saturday. Thanks for your comments about our staff who did do a great job under the circumstances. Thanks again.

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Reviewed February 16, 2014

My partner and myself. Have just stayed for the weekend. The hotel parking is very good. Breakfast was fine. Even when somebody set fire to the hair dryer in the gym. Which cause the hotel to be evacuated. The hotel staff handled this situation very very well. No drama or fuss.the hotel could do with a lick of paint in places. A good place to stay and nice location.

Stayed: February 2014, traveled as a couple
Thank Markandsuehalifax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Riverside Hotel, responded to this reviewResponded February 18, 2014

Thank you for staying with us and for your review. It was an interesting weekend to say the least, but the staff were brilliant in handling the hair dryer situation! We are working our way through painting the whole hotel so we hope the next time you visit you'll see the difference!

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Reviewed February 15, 2014 via mobile

Thoroughly enjoyed our stay. Great parking, super setting with a river and castle view and easy access to the town. Food was lovely and the staff attentive and polite. Loved the pool, spa and residents bar.

  • Stayed: February 2014
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Thank sbamfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Riverside Hotel, responded to this reviewResponded February 18, 2014

Thanks for your review. We love that title as well! We are delighted you enjoyed your stay and thank you for your kind words about our accommodation, staff and leisure facilities. Hopefully we will see you again.

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Reviewed February 15, 2014

Stayed here with my husband for 2 nights in October. Found the hotel to be very tired, in need of a uplift. Furniture in reception and lounge in bad state. Staff were very friendly and helpful. Breakfast average. The location of the hotel is really lovely, the town of Kendal beautiful. This should be a really great hotel because of the location but needs a bit of TLC..

  • Stayed: October 2013, traveled as a couple
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Thank Ktb1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Riverside Hotel, responded to this reviewResponded February 18, 2014

Thanks for your review and for your kind words about our staff and location. I wouldn't say the hotel is very tired, but we are working through our painting regiment at the moment. Hopefully that is the bit of TLC that we need! Thanks again.

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Reviewed February 8, 2014 via mobile

In January me and my partner decided to go away for 3 nights for a we'll earned break and checked into the riverside hotel big mistake! The duvets are2 thin, rooms were cold the manager was rude and unhelpful after a panel fell off the wall onto my partners foot! The beds are 2 single beds pushed together they allow dogs in and the place stinks spa had swimming lessons going on so u couldn't even use the tiny pool take it from me this place is old run down and not worth a penny over 20 pound a night save yourself the disappointment

  • Stayed: January 2014
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5  Thank Kaney22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_ManagerSLH, Manager at Riverside Hotel, responded to this reviewResponded February 12, 2014

This was a disappointing review to read. The panel that fell from underneath the sink has since been fixed (these guests stayed 6 weeks ago). It is clear that we were not the hotel for these guests, but their opinion does not reflect the hotel in an accurate light.

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Additional Information about Riverside Hotel

Address: Stramongate Bridge | Beezon Road, Kendal LA9 6FS, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Kendal
#5 Business Hotel in Kendal
Price Range: $107 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riverside Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
The Riverside Hotel is situated on the banks of the River Kent in Kendal only a short walk from the famous Lake District market town centre. The hotel is conveniently situated for all the Lake District attractions and is only a ten- minute drive from Lake Windermere.The hotel has 56 en-suite bedrooms plus two suites one of which has a four poster bed. All the bedrooms have river view and include hospitality tray, freeview television, free wifi, direct dial telephone, hairdryer and ironing facilities. Free parking is available to residents. ... more   less 
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Also Known As:
Riverside Hotel Kendal, Lake District

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