we stayed on 10th november. Rooms are of good size and breakfast was good. Reception staff very pleasant and seek to be helpful. Unfortunately when we stayed there was no heating in room. It transpired there was a boiler problem which affected more than just our room. Staff claimed they were not aware of problem which could not be rectified until following Monday. Receptionist tried to be helpful and gave us opportunity to stay in alternative rooms; one of which was also without heating.
Potentially this a very good hotel but there is a complete absence of management; ;of anyone with the ability to make a decision when a problem arises.In our view hotel should have been aware of heating problem and should have been able to deal with it more quickly
We were very disappointed with this hotel
- Official Description (provided by the hotel):
- The Riverside Hotel is situated on the banks of the River Kent in Kendal only a short walk from the famous Lake District market town centre. The hotel is conveniently situated for all the Lake District attractions and is only a ten- minute drive from Lake Windermere.The hotel has 56 en-suite bedrooms plus two suites one of which has a four poster bed. All the bedrooms have river view and include hospitality tray, freeview television, free wifi, direct dial telephone, hairdryer and ironing facilities. Free parking is available to residents. ... more less
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- Also Known As:
- Riverside Hotel Kendal, Lake District