Dreadful, filthy room, filthy furniture, filthy carpets, dead flies and wasps on window sills. Dirty bath, torn bath towels. Filthy scatter cushions on bed. I researched for hours to find a lovely hotel with a pool for our second night stay in the Lake District. First night was Wateredge Inn in Ambleside, lovely. Stonecross Manor's website is extremely misleading. It looks beautiful which is why I booked a suite with a kingsize 4 poster bed and jaccuzzi bath. As soon as we got to the stairs I realised something was wrong, when I walked in to the room my heart sank, it took me back to my youth and bedsit land in London although those bedsits were cleaner than this hotel room. It was 4.30pm and we had to stay somewhere but I could not have sat on this furniture or slept in the bed although I checked that the sheets were clean, I was astonished that the place could be such a polar opposite to the advertising. I explained to the very nice receptionist (only good thing about the hotel) that the room was very dirty, I asked if there were any better, cleaner, more modern rooms, she said no but showed me another room on the 3rd floor which was just a smaller virsion of the awful one we had booked. I said that I didn't want to cause offence but I couldn't stay in this hotel, I said I had researched it thoroughly and it didn't look like this. I asked if there were any hotels down the road that might be better - she telephoned the Castle Green hotel - she seemed to know the staff there, my feeling is that I am not the first person to refuse to stay there. Castle Green is the only 4 star in Kendal. I am not a snob, all I wanted was what was advertised and this was not it. They should be pulled up by Trading Standards for false advertising. My advice is don't go there, it isn't even cheap. I paid the same price £125.00 for the very large twin room at Castle Green hotel. I would repeat, the receptionist was very nice and helpful in finding us alternative accommodation but we shouldn't have had to go elsewere.
- Official Description (provided by the hotel):
- On the fringe of Kendal with ample FREE parking, easy access from M6 junction 36 and A591. All 30 rooms have en suite bath & shower and have been decorated to a high standard, some boast elaborate 4-poster beds. Established in 1857 as an orphanage Stonecross Manor Hotel has since been extensively modernised and converted into the fine hotel that it is today. Close to the Lake District and Yorkshire Dales National Parks and is also an ideal stop off point when travelling to and from Scotland. Catherines Restaurant and the Westmorland Bar offer an ambience of relaxation coupled with quality Cumbrian and regional cuisine and a wine list to please all tastes. The Newly refurbished heated-indoor pool and poolside Spa with Steam Room and massage jets is now open to guests and members. Stonecross Manor Hotel is also a perfect Wedding venue, with function rooms to suit small or large receptions, both formal and informal while the Civil Ceremony Licence ensures your special day can be enjoyed all in one place. Conference and banquet facilities are also available offering a light and airy environment for your seminar or dinner with quality equipment and extensive menus to cater for all. ... more less
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- Also Known As:
- Stonecross Manor Kendal
- Hotel Stonecross Manor
- Stonecross Manor Hotel Kendal, Lake District