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“Top Class Service and Hotel”

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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
Bury, United Kingdom
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Top Class Service and Hotel”
Reviewed February 26, 2014

The more experienced staff that were present on our stay continued to maintain their very high standards and it was a delight to meet the newer staff who will undoubtedly continue to maintain the high standards of the Castle Green and the Best Western!! The restaurant, accommodation and bar facilities also continued to deliver as did the staff of Alexander's bistro. Well done all!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank GaryS390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, March 1, 2014
Many thanks for your 5* review. We hope to see you again soon

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,785 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (470)
Date | Rating
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English first
Brighton, United Kingdom
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 24, 2014

We stayed at the Castle Green hotel last week on a special half price deal. Our stay was fantastic and the room we were allocated was an executive family room that was more like a small flat! We used the leisure facilities (steam room and sauna) and found them very clean and the leisure staff very helpful.
All of the staff we came across were absolutely brilliant. They were all friendly and attentive and genuine. The food in both the restaurant and the pub was excellent.

Room Tip: Try to request a room at the front of the hotel. The views are lovely.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, March 1, 2014
Our half price winter promotion has again proved to be extremely popular but unfortunately it finished at the end of February…..but do not fear! We have many other special offers and promotions running throughout the year. These can be found on our hotel website where you can also check availability and make reservations online. We guarantee that you get the best rate by booking directly with us here at the hotel.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mirfield, United Kingdom
Level 5 Contributor
74 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 19, 2014 via mobile

From first arrival to check out nothing could be better. Room was good size, spotless, warm and welcoming. Used the pub bar for a drink and evening meal. Hand pulled real ales served with a smile, pressed lamb shoulder on a bed of mustard mash, carrots and leeks, it was lovely and service was excellent. Followed by the cheese board, 100% So rarely does the cheese come out at room temperature served with a home made chutney. So tasty compliments to the chef.

Breakfast was great options all you could want to choose from with a great host.

I cannot recommend this hotel enough, one annoying factor after 5 months working in Kendal 1 day per week I only found the hotel last night. Truly best I have stayed in for a long time.

Stayed February 2014, traveled on business
Helpful?
1 Thank NSTSAFETY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, February 28, 2014
What fantastic comments to mark our 650th ‘Excellent/Very Good’ Trip Advisor review.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bingley, United Kingdom
1 review
Reviewed February 18, 2014

A&A
All the staff were very friendly and helpful.
Very good facilities set in a beautiful environment.
The breakfast choices and service were particularly
We look forward to another visit, it would be nice to have a room with a view.

Room Tip: Ask for a room with a view or like us you may be facing a back service road
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 22Alan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, March 1, 2014
We do have many rooms with views across the garden towards Kendal Castle with the Lakeland fells in the distance. Our recently refurbished Balcony rooms are probably the best way to take advantage of this outlook with a private outside seating area. They also have the following extras included the room; fluffy dressing gown and slippers, mineral water and luxury tea, coffee and toiletries. Our Balcony rooms can be booked for an upgrade of just £30 per night from our standard room prices. Please contact the Reception team here at the hotel to find out more!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2014

We have stayed many times at Castle Green and it never lets us down! The staff are first class from reception to housekeeping, everyone is friendly and can't do enough! They really are a credit to the management team. Our room was superb- huge and incredibly comfortable. We ate at the Greenhouse Restaurant and thoroughly enjoyed the 5 course tasting menu and wine ( a fine addition to the menu). I would highly recommend this wonderful hotel to everyone (we've taken our 11 year old here many times and he loves it) thanks for a lovely break!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mlbwalney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, March 1, 2014
Many thanks for taking the time to share your comments. It is extremely pleasing to read that you have again enjoyed your time with us. Our five course tasting menu with a different glass of wine to accompany each course is highly recommended and makes for a really special evening. At only £45 per person is also fantastic value for money! All the menus for the Greenhouse Restaurant and Alexander’s Pub (located in the hotel grounds) can be found on the hotel website.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level 6 Contributor
156 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed February 18, 2014

Spent four nights here - wish it could have been longer.

The hotel looks good and feels good - great staff on reception (and everywhere) and friendly service. This hotel is clean, comfortable and a place where you can truly relax (even if on business!).
The facilities are good and the food in the restaurant is highly recommended. If you don't want restaurant food, the pub on site is welcoming with good pub meals.
What's not to like?

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, March 1, 2014
We have a healthy mix here at Castle Green. Through the week we have a loyal following of business travellers and at weekends the hotel is always full with leisure guests looking for a short break on the edge of the Lake District. If you not visited Cumbria before Kendal is a perfect base from which to explore! Best rates are guaranteed when booking via the hotel website or by calling 01539 734000.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Property: Castle Green Hotel in Kendal, BW Premier Collection
Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kendal
#1 Romantic Hotel in Kendal
#1 Business Hotel in Kendal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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