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“Lake District Excellence”

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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
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1,758 reviews from our community

Traveler rating
    1,070
    491
    137
    45
    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (461)
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England
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 14, 2013

We stayed in this hotel for the second time. It was excellent. Pool is good. Very good value and good quality food in the hotel's pub. Room spotlessly clean. Relaxing place. Quiet room. Staff friendly and welcoming. Heartily recommend it.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank ellisbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, December 22, 2013
Many thanks for your very positive review!

We look forward to seeing you for your 3rd stay very soon!!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, England, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 12, 2013

Nice hotel in a pleasant location. The rooms very very clean and pleasant, if not particularly large. I was very comfortable, but was aware of movement in the corridor and adjacent rooms. Thankfully it became quiet overnight, and my sleep wasn't disturbed. Staff were extremely welcoming and accommodating. The ambience in the restaurant was pleasant, and the food lovely both in the evening and at breakfast.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, December 22, 2013
We do have rooms located further away from the main public areas which can be quieter. The reception team will always do their best to accommodate requests of this nature. We hope to welcome you again in 2014

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 9, 2013 via mobile

Four couples stayed two nights 6 and 7 december. We had dinner bed and breakfast one night and second night we went to Christmas party night. Accommodation, food, party, staff attitude, views, position to the town all great. I can highly recommend the hotel. Others have made comments regarding cost of alcohol, but although not cheap, it is on a par with other 4 star hotels. No complaints whatsoever.

Stayed December 2013, traveled with family
Helpful?
1 Thank shehog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, December 22, 2013
Thank you for your comments which marks another milestone for us on Trip Advisor with this being our 400th ‘Excellent’ review!!!!

We have been extremely busy during December with 4,000 guests through the doors of our Function rooms. I’m pleased to report that the feedback has been fantastic with many already having booked their table for Christmas 2014!

If you are interested in having a fantastic party with us next year why not contact the Sales team here at the hotel. They will put your name on the list to be sent a festive brochure once they are printed.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merseyside UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 9, 2013 via mobile

We stayed in this best western hotel as part of our little trip around the lake district for our first anniversary.
When we arrived the reception were very pleasant and very quick. We got to our room and very clean and modern it was great!! :) We made a reservation at Alexanders pub/restaurant and it was one of the best meals I have ever had, it was delicious. Morning after we went to breakfast and was greeted by a cheerful lady and showed us to our table. Breakfast was very tasty. When we checked out we asked where to get mint cake and the receptionist went to get some for us which was very nice!! I am so happy we stayed here and most definitely be returning.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StHelenslad91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, December 22, 2013
A fantastic review. Thank you for sharing your Castle Green experience.

We are ideally placed as a base to explore the Lakes without paying the premium of being in the tourist hotspots of Windermere, Ambleside and the like.

Make sure you book online via our hotel website to be guaranteed the best rates.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswestry, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 8, 2013

Great place for family of 4.

Large family suite which was so comfortable that we stayed in and chilled a bit longer than I would of planned. Good walk into Kendal which is a lovely town.

Breakfast was excellent, we did try and book another night but it was already fully booked.

Not many family suites.

  • Stayed October 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Klj2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, December 22, 2013
Many thanks for your review.

We have our half price winter promotion running during January and February so why not visit us again in the New Year!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 5, 2013

Stayed here for a business trip. Many issues: my hire-car was damaged in the overcrowded car-park with no action and little concern from hotel staff. Charged me for 'complementary' newspapers that I didn't receive, herded like livestock by surly staff every morning to the most populous area of the dining room despite requesting a little privacy at breakfast. When seated, staff then located every new guest at adjacent tables despite size of dining room and being unable to 'guarantee' my privacy and despite the thirty other empty tables. Room not cleaned properly: mysterious biro in bed, biscuit packets left on floor, shower so small reminiscent of nightmares of being buried alive, adjacent room very noisy late into night (enquired of staff level of occupancy, informed hotel mostly empty then asked if I could move, only to be told there were no rooms available!). Food expensive in adjacent pub and not very good. Didn't eat in hotel dining room as aspiringly formal atmosphere not quite my cup of tea: waiting room/motorway service station ambience also not my cup of tea. Colleagues stayed in Dalesman pub in Sedburgh highly recommended.

Room Tip: Stay elsewhere
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, December 22, 2013
I have tried to contact this guest on a number of occasions to discuss their stay but to date have not received a reply. It is clear from this review that we failed to meet their expectations and I wish them well in finding somewhere more suited to their requirements.

Whilst we accept that we cannot please everybody all of the time we are very proud that 89% of our Trip Advisor reviews rate us as ‘Excellent or Very Good’ As a team we continue to work hard at improving how we operate for the benefit of our guests.

Ben Mayou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Property: Castle Green Hotel in Kendal, BW Premier Collection
Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kendal
#1 Family Hotel in Kendal
#1 Business Hotel in Kendal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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