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“Good stay in a friendly hotel”

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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
London
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Good stay in a friendly hotel”
Reviewed October 20, 2013

Really enjoyed this hotel. The bedrooms are functional and pleasant, rather than luxurious, but they are fairly priced. Everything you'd need. Very friendly staff, great breakfast, and the hotel is in a lovely location.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Babs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, October 25, 2013
Short and sweet!! Hope to see you at the hotel again soon

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (470)
Date | Rating
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  • Dutch first
  • English first
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English first
Barrow-in-Furness, United Kingdom
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 16, 2013

My wife and I, spent 1 night at this beautiful hotel, on Sunday 13th October 2013.
We could not fault anything about our stay.
We were in room 211, which had a small balcony, which looked out over the gardens, and the town of Kendal.
The staff were professional, and very helpful.
The evening meal, and breakfast, were top quality.
We went down to the hotel pub, which is warm and cosy.
We will be staying at this hotel again.
Highly recommended!

Room Tip: Try to get a balcony room
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, October 25, 2013
Thank you for sharing your experience.

We have some fantastic winter promotions coming up so why not come and enjoy a relaxing break in the lead upto Christmas or early next year? Further details can be found on our website.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 14, 2013 via mobile

Fantastic stay staff brilliant , room excellent hsk standards well maintained .Penny at reception was very helpful enjoy my stay that much I stayed a extra night . Vicki in spa area her treatments where excellent . Restaurant food fantastic also staff service Leona was so lovely .
In all well impressed will book again team work showed as a happy team in all departments made to feel welcome

Stayed October 2013, traveled with friends
Helpful?
Thank 1special
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, October 25, 2013
We are very lucky to have such a great team here at Castle Green and I am delighted that this enhanced your experience. We look forward to welcoming you again soon!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 14, 2013

I booked this hotel for one night. The most lovely comfortable sleep with good quality cotton bedding. We were at the back of the hotel and were actually quiiet pleased to be as it was so quiet.

Breakfast was to a great standard.

We had dinner at the award winning restaurant in the evening. The only issue being we couldnt get a table until 9pm. However the food was absolutly delicious and very resaonably priced in my opinion. I had the goats chesse raviolil, followed by steak and from presentation to taste it was delightful.

I definitly recommend this hotel for a great standard for the price. Also bar is open 24hrs, had we not had such a long walk in the day we would have taken full advantage of this.

Thanks

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trishlar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, October 25, 2013
Many thanks for your review

I have always said that you should avoid any restaurant which is quiet between 7-8.30pm! The Greenhouse Restaurant has the opposite problem in that we cannot always fit everybody in! Advanced reservations are highly recommended to avoid disappointment.

We have recently introduced an ‘Early bird’ promotion of 10% off food to reward early diners. Further details can be found on the hotel website.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Formby, United Kingdom
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 14, 2013

This hotel is not a 4 star but an average 3 star,, The rooms are tired and small and somewhat generic, the fist room we were given didnt even have a bath and just a small shower with no view and above an access road. the carpet was uneven and the chairs looked like they had seen better days.
We asked to be moved as at £178.00 a night we expected more,, the second room wasnt even a double but we were too tired to ask to be moved again, this was better and had a nice bathroom but again no view and could hear the whine of an air conditioning unit or generator all night,,
we tried to book a table in the restaurant but were told instead of the 7-7:30 request there were no tables and had an option of either 6pm far too early... or a 9pm which was too late..
No other options were given or offered.
we had a similar problem at breakfast the next morning when no tables were available and had to wait again..
the dinner allowance doesnt include a wine allowance so if your meal doesnt add up to £28.00 per person allocated then you dont get credit for this and have to pay for that on checkout..

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, October 25, 2013
We treat all feedback very seriously and as such I have been in touch with this guest directly.

We were awarded 4* status following an unannounced overnight stay from a senior AA Inspector earlier in the year. However, we are not resting on our laurels and the team have been very focused on improving the service delivery and consistency. This has been reflected in the volume of ‘very good’ and ‘excellent’ feedback we have received in recent months. We have also continued our proactive programme of refurbishment around the hotel and this year so far we have spent in excess of £300k enhancing the product.

The rate of £178 did include a dinner allowance of £56, breakfast, free parking and wifi and use of the leisure facilities. The dinner allowance included within our DBB rates can only be used towards food in either the 2 Rosette Greenhouse Restaurant or Alexanders Pub in the hotel grounds. Both of these dining options can get very busy at peak times and advanced booking is highly recommended to avoid disappointment.

We have an absolute commitment towards guest satisfaction and we strive to keep getting better in all areas of the business.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baldersby, Thirsk United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 9, 2013

I have stayed here many times both on business and on pleasure. It sits above Kendal with great views from the restaurant and it is there that this hotel scores. I am not a foodie but I know fine dining when I get it. The rooms are okay and a bit generic but the restaurant more than makes up for it. The staff are fantastic and have even rung me to check if I want a restaurant reservation for an upcoming stay. Wouldn`t stay anywhere else in the Lakes.

Room Tip: Ask for a family room. They are much bigger than those on the first floor.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, October 11, 2013
With the large volume of reviews we are currently receiving rating us as ‘Excellent’ or ‘Very Good’ it won’t be long before the secret is out…… but we are not complaining!!!

Why not give us a try for yourself?

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2013

stayed here for a wedding in august the gardens were amazing lovely for all the photos, rooms were fantastic well equipped for all our needs .had a lovely balcony over looking the grounds, the staff were very attentive.. the dinner we had was wonderful all the best produce..... breakfast was to die for all fresh and tasted amazing greatest of quality....would definitely stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 0rr64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, October 11, 2013
Many thanks for sharing your experience.

Trip Advisor research claims that 87% of travellers are influenced by the reviews they read. On the basis of this review I hope a few people will be convinced to give us a try!!

The most competitive rates can be found on our website and with our new and improved mobile and tablet adaptive online booking facility it is now even easier to book direct and cut out the middle man!!

Ben Mayou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Property: Castle Green Hotel in Kendal, BW Premier Collection
Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kendal
#1 Business Hotel in Kendal
#1 Romantic Hotel in Kendal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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