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“Lovely hotel & excellent service”

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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #2 of 14 Hotels in Kendal
Certificate of Excellence
Uk
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely hotel & excellent service”
Reviewed August 27, 2013

We have just returned from a nights stay using the 'Sunday Saver' deal, it was changed to Monday night after a bank holiday.
I booked and paid online which was an easy process. I asked for a quiet room for the night as we were spending our first night away without or son since becoming parents 17 months ago and were desperate for a lie in!
On our arrival the receptionist was very professional, friendly and welcoming. We were very pleased to find our room at the front of the hotel with a balcony and lovely views of the hills. It was well appointed, clean and modern in decor.
We made a reservation for dinner and were most impressed by the high standards of the young staff who were waiting on. The food was lovely and great value for money with the offer.
After a comfortable nights sleep and well deserved lie in we indulged in breakfast. It was surprising to see the same staff from the night before, however again the service could not be faulted. The food was lovely, a wide selection well cooked & presented.
I really would recommend staying at this hotel, the staff do it proud and the food is excellent.

Room Tip: Room at the front of the hotel have beautiful views
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Squaresy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, Front Office Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, August 29, 2013
I am very pleased to hear that you enjoyed your first night away after becoming parents, and that we delivered on all levels from the Receptionist at check in, to the room that was allocated and your experiences in the restaurant.
We are very proud of the team here at the hotel and they will be thrilled that you have taken the time to leave such a positive review.

Gail Armstrong
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Rating summary
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London
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 27, 2013

Even though we had the furthest room from reception we cannot fault this hotel. The room was spotless, comfortable and had a lovely view of the gardens. Both the pub and the restaurant served excellent food at competitive prices and the hotel provides a good base for exploring the Lake District. We will certainly stay here again!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank Lynn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, Front Office Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, August 29, 2013
Thank you for taking the time to leave us a fantastic review. I am so sorry that you had the room the furthest from reception but as you say the view is nice and the rooms do tend to be much quieter.
I am pleased that it worked for you using us as a base to explore the wonderful Lake District.
we look forward to your next stay with us!

Gail Armstrong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 27, 2013

Stayed for 3 nights in August. The Hotel was clean and all of the staff were very helpful and friendly. The breakfast was exceptional both food and service. We ate each night in the pub attached to the hotel. Excellent value and excellent selection of real ales We look forward to visiting again soon.

  • Stayed August 2013, traveled with friends
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    • Location
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Helpful?
Thank Geoff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, Front Office Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, August 29, 2013
Thanks for the review and glad you had a nice break with us. We pride ourselves on our food offering using mainly local ingredients from a host of local suppliers.
We look forward to your next stay with us, lets hope its sooner rather than later!

Gail Armstrong
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Licolnshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 25, 2013

This hotel is exceptional......found it last minute ......last min.com..room excellent although no view but hey for the price it was superb..large - airey..and beautilfully clean...very comfortable King size bed...nice linens..bathroom etc could not fault it...and I am fussy!!
Food Fabulouse...from breakfast to dinner.... great restaurant..wonderful staff so well trained..polite and so well turned out..so friendly even though all very busy..excellent location for the whole of the Lakes but locally some excellent walks too..cant recommend highly enough...and to the manager of this establishment a great big "WELL DONE"

Room Tip: We got a bargain but if you want a room with a view over the grounds with a veranda request on booki...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nalatap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, Front Office Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, August 29, 2013
What more can we say.... Thank you for such a lovely review the staff will be really pleased with all your comments.
We do have the newly refurbished balcony rooms at the hotel so if you are looking for something a little special these rooms are worth a try

Gail Armstrong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
Reviewed August 23, 2013

Stayed for two nights in August. Room and bed very small. We had a great time though. The Hotel was clean and the staff were very helpful and friendly. The breakfast was exceptional both food and service. We look forward to visiting again soon.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, Front Office Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, August 29, 2013
Thanks for the review and glad you had a nice break with us. We pride ourselves on our food offering using mainly local ingredients from a host of local suppliers.
We are in the process of changing all our double beds to kingsize we will be finished by the end of the year so hopefully next time you stay we will see the difference!
We look forward to welcoming you back to the hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 23, 2013

An enjoyable last minute break at a friendly hotel a short train ride from Windermere and Bowness.
Reception was very good and sorted out my request for a change of room without any fuss(room ok but overlooked the sports centre ventilation ducts).
Very clean,excellent breakfast,small swimming pool/steam room but well ran facility. Within walking distance of Kendal and train station to connect to Windermere.(£4.50 single).
Hotel pub was very cosy,good food and friendly service.
Would recommend.

Room Tip: Rooms at the front have a view of the lovely gardens!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thomas_hopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, Front Office Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this review, August 29, 2013
We are so glad to hear that you enjoyed your midweek break with us, we do have a wide selection of room types, so if you stay again let us know your preferences and needs and then we can allocate your room accordingly.
Alexanders arevery pleased to hear you enjoyeed the pub too!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 22, 2013

Everything about this hotel screams professionalism and going above and beyond for the customer. We had our wedding day there on 26th July and for the 20 months in advance Amanda and the team were so helpful, attentive and would do everything to please the bride and groom. Christine and her banqueting team on the day were friendly and did everything to help make it the most perfect day. I've been to two Christmas parties, 3 weddings (one being my own) and for one evening meal here and don't have a single complaint on any occasion... Top quality food at reasonable prices. My friend who always has Goats Cheese when we eat out said it was the best she'd ever eaten! The honeymoon suite was huge, clean and the bed so comfy (though I was so tired I could have slept on the floor probably!). We couldn't work the windows and it was an incredibly hot day, a quick visit to reception and they went into the room and sorted it for us. If you're looking for a wedding venue... or just a hotel for a luxury break... look no further, I promise you. Thank-you everyone for the most perfect day!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank cjayco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Property: Castle Green Hotel in Kendal, BW Premier Collection
Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kendal
#1 Romantic Hotel in Kendal
#1 Business Hotel in Kendal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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