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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
Reviewed September 29, 2012

Stayed overnight while travelling south. Exec room very comfortable and spacious, quiet and with good views. Dinner was very well presented and beautifully cooked. Only slight disappointment was the scrambled egg at breakfast which was very watery - desperately needing some butter in the making. The croissants were pretty dry as well so they lose a star for the breakfast, which nevertheless was enjoyable. Staff all very pleasant though perhaps the bar ladies could smile a bit more...

Will stay again, certainly.

  • Stayed: September 2012, traveled as a couple
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Thank avdow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded October 6, 2012

Thank you for your constructive feedback. I have shared your comments with the relevant manager to address with their teams and I am sure when you return you will see an improvement

Ben Mayou

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1,428 - 1,434 of 1,829 reviews

Reviewed September 26, 2012

Date of stay: 22 & 23 Sept 2012. A really nice hotel with excellent service - our compliments to Management and Staff. The room was clean, tidy and, being at the back of the hotel, nice and quiet. The hotel was extremely busy but the staff are definitely capable of coping with anything! Nothing was too much trouble. Breakfast was excellent. This is a wonderful base from which to explore the Lake District.

  • Stayed: September 2012, traveled as a couple
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Thank Adri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded October 6, 2012

Many thanks for your kind words. It is very much a team effort here at Castle Green and I am pleased to see this shows through in the service delivery.

Ben Mayou

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Reviewed September 25, 2012

I've stayed here many times, but the last time I checked in I had had a long jouney.
Instead of feeling aggravated when checking in, I felt relaxed and welcomed.
I was given an upgrade because of the rewards membership I have with Best Western, but it's the best room I've ever had with ANY Best Western hotel.

I didn't want to move out!

Breakfast is also fabulous, so I'd recommend this hotel time and time again.

I can't wait to go back soon.

Room Tip: Room 144 is amazing.
  • Stayed: September 2012, traveled on business
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Thank lexylittle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded October 6, 2012

All our Executive rooms are to die for although some guests have a favourite!
We do try hard to upgrade our Best Western Reward card holders but with only four Executive rooms these are often booked up well in advance….

Ben Mayou

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Reviewed September 23, 2012

I stayed here for a conference. Staff were very friendly. Room was clean and well appointed. Shower room was great. Breakfast was very nice. The gym was very good for a hotel. I would book to come back for a relaxing weekend.

  • Stayed: September 2012, traveled on business
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Thank jethropickard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded October 6, 2012

We look forward to seeing you again soon!

Ben Mayou

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Reviewed September 23, 2012

I seldom travel within the UK and usually stay at Starwood properties (Sheraton, Westin, Le Meridien etc).
Sorry if it sounds pretentious but based on that my expectations were set to low for a 3 star hotel in a small town in the country (no offence meant to Kendal of course).
Arriving at the tiny railway station with no ticket office or taxi rank re-enforced this feeling.

This hotel totally changed my perceptions. The reception was very efficient and friendly AND they were actually expecting me. You have no idea how many times I have been to major hotels where they have no record of your booking.
The corridors had a sort of old creaky feel to them (but freshly decorated and well lit) but the room really made me say 'wow' Not what I expected at all. It was a standard room but recently renovated, good size, excellent lighting with light switches you can find, good quality bedding and new furnishing. Bathroom was faultless. Spotlessly clean, quality fixtures and taps that gush hot water. Best of all was a proper bath. It surprises me how many 4* properties now just have a shower. This had both.
Plenty of tea, coffee, biscuits and iron/board. One of my pet hates is expensive properties that do not have these as standard. As well as all that free wi-fi. I cannot fault the room.

The dining room was pretty bland in its decor but more than made up with the selection and quality of the food and very good service.
I am quite fussy with hotels and the whole experience pleasantly surprised me and certainly exceeded my expectations.

Room Tip: end of the corridor seems the quietest as no one will walk past your door.
  • Stayed: September 2012, traveled on business
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Thank JCBR141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded October 6, 2012

We were delighted to read that we exceeded your expectations! I hope you will now consider Best Western hotels when travelling around the UK. There are 280 to choose from!

Ben Mayou

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Reviewed September 21, 2012

Stayed for two nights for our sons wedding. Wonderful location, food was super. Staff really helpful. Bedrooms a bit small but clean and well appointed. Only small criticism - we didn't think a couple who were obviously having a show round should have been taken into our wedding breakfast room. Grounds were wonderful for photographs.

Stayed: July 2012, traveled with family
Thank suew00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded October 6, 2012

Thank you for your review. It’s great to hear that your sons special day went with a hitch! We often have wedding appointments at weekends and the sales team often allow the prospective bride and groom a sneaky peak of the function rooms while they are being set up. We certainly don’t allow them entry during the actual ceremony or wedding breakfast. Our apologies if this caused you any offence.

Ben Mayou

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Reviewed September 18, 2012

Stayed for business.
Parking - Was fully booked but loads available.
Reception - Spot on, quick and friendly.
Room - 1st floor, on main corridor, not too noisy, freeview TV, Kettle, iron/board, trouser press, spacious enough, power shower with bath.
Fitness - Two gym's (both well appointed), steam room and good pool.
Beer - £3.80 a pint - not pub price, but comes with the turf
Fodder - Fantastic breakfast, average business buffet lunch
Work - Good conference facility
Wifi - Free
Staff - helpful and attentive without exception
All in all this was an excellent business hotel, would also be happy to bring the family here.
Five Stars from me.

Room Tip: 2nd floor is quieter.
  • Stayed: September 2012, traveled on business
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1  Thank themonty888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded September 22, 2012

Its always great to hear our business travellers say they would return with their family. We are a hotel for every occasion, conference, meeting, event, short break, you name it we cater for them all. Get yourself to the Castle Green to see for yourself!!

Ben Mayou

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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kendal
#1 Romantic Hotel in Kendal
#1 Business Hotel in Kendal
Price Range: $114 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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