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“Great base for the Lake District”

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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
Reviewed May 7, 2012

Stayed at this hotel for two nights during the Easter Week. We had a lovely room overlooking the front gardens,very clean and the bed was comfy. Breakfast was excellent, you could have the buffet or order a few things fresh from the menu. We ate both nights at the pub and found both meals to be very good, the Lemon Sole was delicious. The staff at the hotel/pub were all very friendly and cheerful which is a nice touch.
We used the gym which we felt had a good range of equipment along with the sauna, my only complaint was the shower next to the steam room was not very cold and the last thing I wanted was a warm shower. Overall the leisure facilities were good, a nice treat when you have been walking up the hills all day.
I would definately recommend this hotel for a break in the Lake District, both for couples and families.

Room Tip: Ask for a room overlooking the gardens at the front of the hotel
  • Stayed: April 2012, traveled as a couple
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Thank Aruba16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded May 12, 2012

Thank you for your review. I have asked our Maintenance Manager to take a look at the shower at poolside.

We hope to see you again next time you visit the Lakes

Ben Mayou

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1,506 - 1,512 of 1,829 reviews

Reviewed May 7, 2012

Lovely hotel as a base to access the lake district. The service was efficient and freindly, the restarurant food excellent and reasonably priced. The grounds are beautifully planted. The hotel has a pub, gym and swimming pool, everything we wanted for a relaxed and lovely weekend.

  • Stayed: April 2012, traveled as a couple
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Thank boff p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded May 12, 2012

We do try hard to offer a warm relaxing environment and I am pleased that this was apparent during your stay.

Ben Mayou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2012

This was a very enjoyable and relaxing stay. We arrived at the hotel, which is in convenient reach from the M6 off junction 37, 3 hours before our scheduled check in. The staff checked whether our room was available and were incredibly helpful offering to collect and store our luggage until the room was available. We had a thoroughly enjoyable light lunch in the lounge area having our needs constantly checked on by highly attentive staff.

Following lunch, we headed on down to The Green Rooms spa for treatments (booked in advance) where we both had an incredibly relaxing time. The spa treatments were reasonably priced considering them being in a hotel spa with a 2 hour 15 min series of treatments costing £85 Each (top to toe package). Again the staff were very friendly and attentive.

Following the spa treatments we checked into our room (262) which was located up two sets of stairs (no lift access to this section of the hotel) which was fine for ourselves but if you have mobility issues make sure to inform the staff who are guaranteed to help. The room was a standard double and was comfortable and clean. The only negative was that the toilet had not been fully cleaned, but this is nit picking at its height!!

Following chilling out in our room, we headed to Alexanders, the pub, for some pre-dinner refreshment. There was a good selection of ales available that we're well kept (and I know because I ran beer festivals!). The only niggle was that this establishment is being run as a second restaurant, not a pub, so all the tables were reserved for forthcoming diners, forcing us to sit on bar stools at the bar, not ideal, but still a cracking atmosphere in a very nicely decorated and turned out building.

A very comfortable and relaxing nights sleep was enjoyed. No noise, nothing. Just what the doctor ordered.

The next morning we decided to go for a quick swim and steam room session before breakfast, an enjoyable experience where the staff once again had an opportunity to shine.

Then came the highlight of the stay, breakfast! Upon being seated in the restaurant by the window with stunning views over the hotel gardens and the ruins of Kendal castle in the distance, we enjoyed a hearty breakfast consisting of any treat your heart could desire. A buffet style breakfast where locally sourced quality produce that had been well prepared shone, only outdone by the exceptional service provided by the staff.

On our way back now, on the M6, this stay has convinced us to write our first ever trip advisor review, what can we advise? Get yourself to the Castle Green Hotel at Kendal, a fantastic hotel where service shines through.

  • Stayed: May 2012
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Thank TheDJsOnTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded May 12, 2012

What a comprehensive review! There isn’t much I can add to that other than to say thank you for spreading the word!!

Ben Mayou

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Reviewed May 5, 2012

I have just enjoyed a 5 day stay at this hotel. The staff are so friendly and there is nothing that is to much for them. The grounds are beautiful and very well maintained. The food in the restaurant was wonderful. Would be happy to recommend this hotel to anyone.

  • Stayed: April 2012, traveled with friends
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1  Thank Marion G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded May 6, 2012

Many thanks for your review

We look forward to seeing you again in the future

Ben Mayou

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Reviewed May 4, 2012

My Wife and I got married at the Hotel a couple of weeks ago.
Absolutely everything was fantastic!
I think they have got the planning process spot on, which leads to everything flowing effortlessly during the big day.
All the staff were brilliant, and all the details, big and small, were executed perfectly.
Grounds were stunning, the food was great, everyone had a fabulous time!
A special mention must go the Nicola and Julia for the planning and Christine for her MC duties.
We are so glad we choose Castle Green, for us it was a perfect day.

Room Tip: Both Alexanders and the Glasshouse Restaurant are great places to eat, delicious food in both.
  • Stayed: April 2012, traveled with family
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Thank UK_AEH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded May 6, 2012

You have hit the nail on the head, it’s all about the planning and preparation! With Julia, Nicola and Christine having so many years experience at the Castle Green organising and running hundreds of weddings you can relax and enjoy your big day without any stress!

Best wishes to you both from all the hotel team

Ben Mayou

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Reviewed April 30, 2012

The staff really could not do enough for us when we stayed. We booked on a special promotion rate for 2 nights and when we got caught up in an accident on the way to the airport we had to stay another night. This was given to us at the promotional price too, and a better room. The customer service was excellent from start to finish. Meals were also reasonably priced and were tasty. We opted for a breakfast which again was excellent, with lots of choice and well presented. I have wanted to stay at this hotel in the past but have been unable to afford it, but on the promotion rate it was good value for money.

Room Tip: The first room we stayed in was next to the staff entrance so no view. The 2nd room had lovely views...
  • Stayed: April 2012, traveled with friends
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1  Thank kelly m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded May 2, 2012

What a positive review!

We do try hard to offer value for money at all times but are very fortunate to be busy most of the time! If you are looking for our best deals it is always advisable to check out our hotel website for current promotions. You can use our online booking facility to check real time availability and find the cheapest dates/rates.

Many thanks

Ben Mayou

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Reviewed April 25, 2012

Excellent accommodation, food & service. Good location and easy access to the lake District. Good Value for money. The Hotel staff were very friendly and went the extra mile to ensure we had an enjoyable stay.

Room Tip: Request a room at the front to get the best view and beware the new block if on the 3rd floor as the...
  • Stayed: April 2012, traveled as a couple
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Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded May 2, 2012

Thank you for your kind words about the hotel and service received.

Ben Mayou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kendal
#1 Family Hotel in Kendal
#1 Romantic Hotel in Kendal
Price Range: $114 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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