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“Weekend away from home”

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Castle Green Hotel in Kendal, BW Premier Collection
Ranked #3 of 13 Hotels in Kendal
Certificate of Excellence
Reviewed February 28, 2012

Just spent a lovely weekend break at this hotel. We have stayed here on several occasions
and have never been disappointed. The room was a good size, and very clean,as was the
whole hotel. The staff were very friendly throughout, and particular mention should be given to Sue, the night porter, who was on duty in the bar area, and when we mentioned to her
that it was my birthday, she had chocolates and a candle lit and ready for when we returned from our evening meal, which we thought was a lovely gesture. It was nice to have a wood
fire in the bar area, making it cosy and welcoming. The same friendliness was also found
in Aledxanders pub, belonging to the hotel. Lookin gforward to the next break.

  • Stayed: February 2012, traveled as a couple
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Thank Blackrodder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded March 4, 2012

It is always fantastic to hear when a member of the team 'goes the extra mile' in making a special occasion extra special. This is the culture that exists here at the Castle Green and we hope its what makes us stand out from the crowd.

Ben Mayou

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1,543 - 1,549 of 1,828 reviews

Reviewed February 25, 2012

We've just returned from a lovely stay at Castle Green. We eloped, just the two of us, but my sister secretly upgraded us to one of the executive suites (room 144), which was stunning.

When we checked in, the two ladies on reception were incredibly friendly and we were sorry not to get their names (they had left when we returned from our ceremony). The service at the hotel is second to none. We were delighted when we arrived at our room and found that the hotel staff had kindly put a bottle of Prosecco in our room. We ordered room service at night and it arrived within minutes. The staff at the Alexander's pub (on the hotel grounds) were lovely and gave us complimentary drinks when we told them of our recent marriage. They were very attentive, asking about our wedding and how it had all gone. They made us feel really special.

The executive suite was absolutely gorgeous: four poster bed, comfortable couch, large TV, amazing bathroom (the bath filled up in two minutes with boiling hot water). The hotel was very quiet, meaning we had a really good nights sleep.

We ate our evening meal at Alexander's pub. Food and service is excellent and the drinks are surprisingly well priced. It was nice to sit outside in the sun and have a drink in the very peaceful surroundings.

The hotel itself is about a 5 minute drive into the town centre but we preferred to stay at the hotel most of the time. The gardens outside are really lovely and the whole hotel is exceptionally clean.

Breakfast was delicious. Toast and hot drinks were placed on the table and you had the option to then grab a fry up, cereals, pastries, fruit, yogurt, etc. A staff member overheard me pining for my beloved marmite and she immediately grabbed some from the kitchen and brought it to me. Like I side before, the staff are incredibly attentive and really friendly.

Overall, I would highly recommend this hotel. We managed to get a sneak peak at one of the bog-standard rooms as we walked through the hotel, and even they looked stylish, so even if you can't shell out for the executive room (which is £40 to upgrade from whatever deal you get online) the standard rooms are still gorgeous.

Thanks again Best Western for making our day even more memorable!

Room Tip: We went for the £38.50 per person deal online. This is on the hotel website and on various others I...
  • Stayed: February 2012, traveled as a couple
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Thank lucybr0wn87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded March 4, 2012

Thank you for your comprehensive review of the hotel and service.

We do have a special offer during March which if booked direct with the hotel includes a complementary bottle of Prosecco on arrival!

Ben Mayou

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Reviewed February 21, 2012

We took up the hotel on their amazing January offer and had another brilliant stay.

We had lunch in the pub on arrival which was great with some good ales on tap and the staff were very friendly.

We dined in the hotel restaurant and if we are honest, this is the only reason why we returned and will continue to do so. The food is simply fabulous and we just love the chef! We both had the taster menu which was included in our overnight package and there was plenty of other choice too if you didnt want this option.

Overall the service, location and food are simply fabulous and we will return particluary now that all (I think) of the bedrooms have been refurbished which are smart, comfortable and spacious.

  • Stayed: January 2012, traveled as a couple
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1  Thank Littlemurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded February 22, 2012

Many thanks for your kind words about the hotel and in particular the food. Chefs, ego is now even more inflated!!

On a more serious note… the Spice up your January offer was an extension of a year round promotion that we have available called ‘Spice up your Sunday’. As the name suggests its available most Sundays throughout the year and is a dinner, bed and breakfast rate of £110 per room based upon 2 sharing. Book early to avoid disappointment!

Ben Mayou

Ps. We have a very proactive programme of refurbishment around the hotel. All our bedrooms and bathrooms have been refurbished in recent years and are contemporary and modern in design. We are currently in the process of replacing carpets in 55 bedrooms. With 99 bedrooms to look after its never ending, but we do like a challenge!!!

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Reviewed February 21, 2012

Weekend Birthday treat for the girlfriend. Good base for the lakes and also the West York Moors. Hotel is in great condition - request a room with a view - well worth it! The restaurant is NOT cheap however their is a second called Alexanders also on site which seemed better value and the food was very good. The hotel was busy throughout which meant queuing for breakfast but there are alot of staff and all seemed very friendly. The gym is extensive - there is also a pool and steam room - just plan your timings right - when we went in it was wall to wall people!

Room Tip: Get a roomwith a view and on an upper floor
  • Stayed: February 2012, traveled as a couple
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1  Thank ScottyMclue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded February 22, 2012

Thank you for your comments. We do work hard to offer value for money in all areas and the Greenhouse Restaurant is no exception. The Restaurant has been awarded 2 Rosettes by the AA for the quality of food and service and the daily changing menu at £26 (which includes 3 courses and coffee) is highly recommended.

I hope that should you decide to stay with us again that you will take the opportunity to sample what we offer and I am confident that you will have a memorable experience worthy of the cost.

Many Thanks

Ben Mayou

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Reviewed February 20, 2012

Unfortunately only had the time to enjoy an overnight stay but will definitely return.

Rooms were well appointed and spotless, bed was extremely comfortable.

Service at the hotel was excellent, overall a very pleasurable stay.

  • Stayed: February 2012
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Thank nottmgal29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded February 22, 2012

Don’t forget, you get the best deals by booking direct. We look forward to seeing you again soon!

Ben Mayou

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Reviewed February 20, 2012

Recently spent a night here while travelling back home, got a good B and B deal. We really enjoyed the friendly welcome and comfort of the room.They had a sensible policy of having set times for children in the pool which meant that was quiet and calm and my husband used the gym and found that good. We ate in the restaurant and really enjoyed the Cumbrian tasting menu which at £ 30 + a head for 5 courses was very good value given the very high quality of the food. Breakfast the next morning didn't disappoint either. All in all a very welcoming and comfy stay in a great setting . Will definitely have another break there.

  • Stayed: February 2012, traveled as a couple
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Thank TheresaJ14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded February 22, 2012

We do often find that guests stay with us for the first time as a ‘stop off’ as part of an onward journey. The great news is that they usually decide to return to us for a more leisurely break in the future!

Considering a few nights away in March? We have a fantastic 2 for 1 offer which is ideal for a short break, check out our website for more information!

Ben Mayou

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Reviewed February 20, 2012

The food in the restaurant was exceptional and real value for money, the bar prices a lot less than expected. The room was a good size, and well equipped to meet every need - and although it was a bit of a walk from the reception and up two flights of stairs, we had no complaints as we heard nothing from a wedding party that was taking up most of the hotel.

Courteous front of house staff, friendly and informative cleaning staff (tips on where to go and where to shop) esnured that a much needed weekend break was beyond expectation. Definitwely a quality experience at a reasonable price.

  • Stayed: February 2012, traveled as a couple
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Thank KenW2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Castle Green Hotel in Kendal, BW Premier Collection, responded to this reviewResponded February 22, 2012

We do have rooms accessible by lift and located closer to reception for those guests who prefer to be nearer the action! Just mention your preference when booking and our Reception team will do their best to accommodate your needs

Ben Mayou

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Additional Information about Castle Green Hotel in Kendal, BW Premier Collection

Address: Castle Green Lane, Kendal LA9 6RG, England (Formerly Castle Green Hotel in Kendal, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kendal
#1 Business Hotel in Kendal
#1 Family Hotel in Kendal
Price Range: $114 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Green Hotel in Kendal, BW Premier Collection 4*
Number of rooms: 99
Official Description (provided by the hotel):
Independent, family-run four star hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive conference & banqueting facilities, recently refurbished 2AA Rosette restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four executive, seven balcony and three family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
Castle Green Hotel In Kendal, BW Premier Collection Lake District

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