The staff here were so idiotic and the organisation so poor that there were apparently not enough rooms available for our party (even though they had most definitely been booked and later confirmed). 2 of our party were then left without a room to stay in and had to go to the nearest Days Inn (the only hotrl availsble at such short notice during Mintfest) which was a long drive away and obviously a horrible motorway chain hotel. The next day a room for them was magically "found" and the keys were unceremoniously given over to a member of our party with little explanation and no apology! It turned out that they had made a mistake and had needlessly turned our 2 colleagues away. Apart from the appallingness and the expense of the error itself, there was little or nothing done to make amends. Our company is pursuing them for the cost of the error. On top if this, my room smelled of feet, the breakfast clearly consisted of reheated powdered egg mix and the staff were uniformerly unprofessional, unhelpful and stupid. Not a good idea to stay here.
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- Also Known As:
- County Hotel Kendal, Lake District