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“The Classics”

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Premier Inn Kendal Central Hotel
Ranked #3 of 15 Hotels in Kendal
Certificate of Excellence
Clevedon, United Kingdom
2 reviews
“The Classics”
3 of 5 bubbles Reviewed December 10, 2011

We were three couples from Somerset, en-route to the Scottish Isles for a week's holiday. Unfortunately weather and traffic were awful before arriving which didn't set us up well. Car park was full but overspill was not too far away. Receptionist very helpful. Restaurant was busy and food generally OK, but the starter was cold and when my wife asked for it to be re-heated the waiter (who was very nice and tried really hard) was not supported by the chef who refused to re-heat or supply a replacement. My wife was not too bothered and awaited the main course. Mine was quite good (fish and chips) but hers was again not brilliant and she left most of it. She decided against a dessert (not wanting to go for the hat trick of disappointment) but asked for a whisky with her coffee. Coffee came but had to wait ages for the whisky.

Room was typical Premier Inn (I stay at lots on business) and was fine, clean and comfortable - but once again my wife struggled to find enough light to apply make-up - a typical problem in all hotels, irrespective of price. Surely some other women have the same problem?

Breakfast was fair, sausages a bit bland and the egg was runny although we asked for the yolk to be firm. I think it was an "off day" because most Premier Inns I stay at are reasonably good, although the breakfast sausages are rarely much "to write home about".

Overall the stay was acceptable and quite good value but definitely not memorable.

Room Tip: Didn't stay long enough to assess a "good room" but ours was a long walk.
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  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, Social Media at Premier Inn Kendal Central Hotel, responded to this review, January 10, 2012
Thank you for your review. It really matters to us that our guests enjoy every aspect of their stay, from the cleanliness of our rooms, to the quality of the food received. Please be assured that your comments have been noted and will be duly followed up by our Customer Services Team and the Management team at the hotel. Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
West Yorkshire
Level Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed December 8, 2011

Excellent little hotel tucked away in a corner of Kendal. Reception staff brilliant, rooms clean, location great, right in the centre of town. Even managed to get a parking space outside the door!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaD26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_Leader_Sam, Manager at Premier Inn Kendal Central Hotel, responded to this review, January 3, 2012
Dear Guest,

Thank you for taking the time to leave us such great feedback. Your comments have been passed onto both the reception & housekeeping teams who are delighted to know that they contributed towards making your stay an enjoyable one. Thank you obce again & hopefully we will see you again in the near future.

Kind Regards
Sam
Premier Inn Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 3, 2011

After a long day four of us checked in and were in our rooms within minutes. The rooms were nice the bed comfy as Lenny said. We had a drink in the bar which had a very friendly atmosphere and pleasant bar staff. Breakfast was very good poached eggs perfect and good quality sausages. The most impressive thing was I had packed up in a hurry and left my kindle e-reader and glasses (no wife to check for me!) so I phoned up in the evening and thanks to Wendy I was informed they were safe and could I phone back at 11am. I phoned back spoke to Samantha who was very helpful and posted my belongings that afternoon and I received them the next day. Big thanks to the housekeeper, Wendy and Samantha

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NickandShe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_Leader_Sam, Manager at Premier Inn Kendal Central Hotel, responded to this review, January 3, 2012
Dear Guest,

Thank you for your very kind comments regarding your stay with us. It is always very rewarding to receive such great feedback & your comments have been passed on to all the team involved.

Also, I would just like to add that it was not trouble at all returning your kindle & glasses to you & you are very welcome!

Hopefully we will see you agin very soon.

Kind Regards
Sam
Premier Inn Team Leader
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leeds
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed November 29, 2011

The title speaks for its self.
Clean, friendly staff, good food at 'Table Table' Restaurant.
Can't say more

Room Tip: Only been once but will go again
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_Leader_Sam, Manager at Premier Inn Kendal Central Hotel, responded to this review, January 3, 2012
Dear Guest,

Thank you for taking the time to leave such great comments. It is always very rewarding to receive such positive feedback from our guests. Thank you once again & hopefully we will welcome you again in the near future.

Kind Regards
Sam
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 28, 2011

Stayed here in august 2011. Purpose of trip was to visit the lakes for a couple of days. It was perfect for us as I didn't want to spend to much money as it wasn't our main holiday, so if you don't mind travelling the 20mins to Windermere and then beyond its good. It was our first trip to the lakes which were beautiful. The pub attached to the Premier Inn was a Table Table, which if you've been in one before then this one is exactly the same. I found the service very slow, food quality was pretty awful, you always know how poor its going to be when the food arrives 30 seconds after you ordered it. Went to pizza express in the high street the following night and I'd recommend you do the same. Overall Good location if you want cheap accommation in an otherwise expensive area, if you don't mind the travelling into the lakes.

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shep_Shepherd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_Leader_Sam, Manager at Premier Inn Kendal Central Hotel, responded to this review, January 3, 2012
Dear Guest,

Thank you for taking the time to leave feedback on your stay with us in Summer. We are very glad that you enjoyed your first visit to the Lakes & hopefully it will be the first of many!

I am sorry to hear though that your experience in the restaurant wasn't as good as it should have been. At Premier Inn we always strive to exceed our customer's expectations & I am very sorry that on this occasion we failed to achieve this.

Thank you once again for your comments. Hopefully we will get the chance to welcome you again in the future.

Kind Regards
Sam
Premier Inn Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 28, 2011

staff were amazing, very friendly, great location too. Breakfast great but not help yourself to fry up, you order that with staff so order plenty.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nomespaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_Leader_Sam, Manager at Premier Inn Kendal Central Hotel, responded to this review, January 3, 2012
Dear Guest,

Thank you for taking the time to leave such great feedback on your stay with us. It always very nice to hear that our guests have thoroughly enjoyed their stay with us & hopefully we will see you again in the near future.

With regards to our breakfast - the Premier breakfast & continental are 'all you can eat' so if you ever wish to have more then just ask of of the breakfast team who will happy to fetch you more, cooked freshly to order.

Thank you once again.

Kind Regards
Sam
Premier Inn Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed November 21, 2011

we had a meal here for a friends birthday, had a wonderful time lovely restaurant staff attentive & the makhani curry was delicious

  • Stayed September 2011, traveled with friends
    • Value
    • Service
Helpful?
Thank JoMc36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Team_Leader_Sam, Manager at Premier Inn Kendal Central Hotel, responded to this review, January 3, 2012
Dear Guest,

Thank you for taking the time to leave such nice comments regarding your visit to our restaurant - The Wakefield Arms. Your comments have been passed onto the restaurant team who are very glad that you enjoyed your meal here & had a lovely time. Thank you once again & hopefully we will welcome you again to one of our restaurants in the near future.

Kind Regards
Sam
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Kendal Central Hotel

Property: Premier Inn Kendal Central Hotel
Address: Maude Street, Kendal LA9 4QD, England
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Kendal
#3 Business Hotel in Kendal
#3 Romantic Hotel in Kendal
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Kendal Central Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
Our Kendal Central Premier Inn has everything you'd expect, incredibly comfy beds in every room and an onsite Table Table restaurant for a fresh new twist on eating out. ... more   less 
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Also Known As:
Premier Inn Kendal Central Hotel Kendal
Premier Inn Kendal Central Hotel Lake District

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