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“Poor service”

Naturally Hawkshead Cafe
Ranked #2 of 2 Dessert in Hawkshead
Cuisines: British
Restaurant details
washington
Level 5 Contributor
59 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“Poor service”
Reviewed April 18, 2014

Called here for an ice cream on a sunny day. Waited 15 minutes in the queue, as sent from the ice cream counter to another till to pay for it. Ice cream melted all over hands and floor. No apology the this or the wait from an unfriendly lady who happily took my money. The cafe was only one third full so no excuse for awful, impolite service. Sat outside to eat and also heard the same complaint from an elderly gent who also experienced the same poor service. They really need to up their game if this place is to keep trading. Won't be returning!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank den1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Visitor rating
    31
    32
    24
    17
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Sheffield, United Kingdom
Level 3 Contributor
17 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Second time visit, as first was bad, but let down again”
Reviewed October 31, 2013

We visited this cafe for the first time last year about 2pm after a coach trip, we were disappointed as there was nothing much left. When we found something to eat, however, it was on a dirty plate, with even a used sauce sachet left on the plate, however, the food tasted good and we promised to return and write it off as a one off!
We returned on a rainy day at approximately 1pm (Oct mid week half term) and again nothing left apart from sandwiches and one choice of soup. Kids panic box is extremely over priced and afternoon tea was nothing special - tea was cold once it arrived. Tables were not being cleared and therefore they were lacking a basic crockery (which if tables were cleared would not be an issue). Very dissappointed and needless to say we will not be risking a third visit.
All it needs is to be able to cope with busy periods and this has just not happened in each visit we have made 1 year apart.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank flowerface80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
96 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Soup and a roll :)”
Reviewed October 6, 2013 via mobile

Popped in for something to tide us over.
Had the special which was soup of the day and a sandwich, the soup was excellent as was the sandwich.

Could recommend this cafe enough!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Filip_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burley in Wharfedale, United Kingdom
Level 4 Contributor
27 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Beautiful sandwich”
Reviewed August 27, 2013

We called here while visiting Hawshead, it has a outdoors clothing shop attached. We both ordered the beef and mustard sandwich. When it arrive it was in the freshest bread I have ever had, beautiful. The beef was lovely and so was the mustard and it came with salad, which had I lovely dressing on but I'm not sure what type maybe honeyish, and homemade coleslaw. We found out that they source all the produce used locally and you could tell. It was a unexpected beautiful lunch and the coffee was great too :)

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jane7217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Ice creams”
Reviewed July 26, 2013 via mobile

The ice creams are amazing and very big for such a cheap price!!!! With lots of different flavours to choose from and all the different topping to go on the top!!!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Nelly246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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