We booked online with LateRooms.com, and looking at the site and the hotel's own site there was no indication that they do not allow children at the hotel.
When we turned up with a 1 year old baby we were treated as dishonest fraudsters by a pair of incredibly rude people (who may or may not be the proprieters, I don't know). We were thrown out at 4pm with a small child and nowhere booked for the night. (We did get our £175 back of course).
I don't object to a "no children" policy, but considering they don't mention it anywhere it is fair to assume that the problem was just a mix up. In those circumstances I would expect staff at an expensive 5-star hotel to be apologetic and to lean over backwards to try and find us alternative accomodation. The arrogance and lack of charm of the people we dealt with was breathtaking.
- Official Description (provided by the hotel):
- Very Good 39 guest reviews "Great hotel. Stayed in number 7 which had a super King bed and Jacuzzi bath. Couldn't fault it! One of the best hotels I've stayed in! Organ..." A Reid "Could be signposted or have better website directions as missed it first time but great place to stay- room excellent , owner lovely, would..." David R "Very good. We booked room 2. Jacuzzi was nice but there were strawberry tops on floor outside and marks in bath...." M Salt "A lovely clean modern hotel. Lovely room but didn't enjoy the buffet style breakfast. I would have rather had a full English...." Graeme P "Beautifully presented, well looked after, delicious breakfast. 5*..." kally a "Great hotel. Stayed in number 7 which had a super King bed and Jacuzzi bath. Couldn't fault it! One of the best hotels I've stayed in! Organ..." A Reid "Could be signposted or have better website directions as missed it first time but great place to stay- room excellent , owner lovely, would..." David R Previous Next About the property The Moss Grove Organic offers 5-star guest accommodation. Each of the individually designed bedrooms are unique in character, shape, design and ambience. All sharing a relaxed and totally natural style with a range of sustainable features. Each bedroom has a flat-screen TV and Bose Entertainment system with a DVD library available and free WI-FI throughout the property. The modern and sleek bathrooms have a Jacuzzi spa bath, under floor heating and organic toiletries. The Award winning Mediterranean style buffet breakfast is served in the country kitchen including an extensive selection of organic, local and fair-trade produce. With a range of cereals, local Cumberland sausage, home made breads, cheeses, crostinis, ham and tapas dishes so you can be sure of a most delicious and nutritious start to your day. Ideally situated in the heart of the Lake District in Grasmere village centre. Just over 500 metres from Grasmere Lake. The popular Lake District town Ambleside is just 4 miles to the South and 12 miles to the North is Keswick. Free on-site parking is available. ... more less
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