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“Another fantastic stay”

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Macdonald Swan Hotel
Ranked #9 of 14 Hotels in Grasmere
GreenLeadersBronze level
Reviewed June 9, 2011

This was my second trip to the Swan Hotel, however this time I went with my partner instead of my family. It was wonderful from start to finish. The staff are so friendly, the restaurant food is superb and a very reasonable price. We were welcomed in with a warm style from the staff everyday. The room was clean, modern and the beds are so comfortable, perfect after a long walk. It is also perfect for walking as it is just a short walk away from some Grasmeres biggest walks including Easedale Tarn and others, which was great as it meant we saved a lot on car parking.

  • Stayed: June 2011, traveled as a couple
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1  Thank daveyh87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded June 10, 2011

Good Afternoon DHatton3000,

Thank you for taking the time to post your review regarding your recent stay at the hotel, we here at the hotel appreciate all our reviews and comments whether they are constructive or positive we also share them with the whole team on a regular basis.

We were all glad to welcome you back this time with your partner; we are also pleased that you enjoyed everything about your stay from the food to the beds and the lovely scenic walks around the area.
It is one of the most beautiful parts of the world and we pleased that we can share it with everyone who appreciates it.

Once again thank you for your review as it is comments such as yours that help us strive towards our goals in quality and customer care.

We look forward to welcoming you back again.

Kind Regards
Jason Moore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,065 - 1,071 of 1,207 reviews

Reviewed June 8, 2011

This was our second stay at this hotel - 2 friends joined us on this occasion. We were allocated rooms 46 & 47 right at the back of the hotel with lovely views. We previously had room number 4 at the front of the hotel. We booked through Superbreak and our first evening meal was included. We enjoyed a lovely 3 course dinner. We found all of the staff at this hotel to be very pleasant especially in the restaurant. The hotel is only a few minutes walk into the village of Grasmere. Yes some places in the hotel were a bit worn but the hotel is getting renovated gradually. This didn't detract from our comfort and enjoyment so much so that we have booked to go back in July.

  • Stayed: May 2011, traveled with friends
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Thank margshel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmswangrasmere, Owner at Macdonald Swan Hotel, responded to this reviewResponded June 10, 2011

Good Afternoon Margshel,

Thank you for taking the time to post your review regarding your recent stay, we here at the hotel appreciate all our reviews and comments whether they are positive or constructive, we also share them with the whole of the team on a regular basis.

We are so pleased to have welcomed you back again, this time with friends and you found the staff welcoming.
With regards to some areas looking tired, you are right and I am pleased to inform you that we are awaiting final confirmation of when the main house of the hotel will be refurbished and when works will begin on are exciting new 40 bedroom extension when the remaining rooms will be refurbished, we will be decorating and re-carpeting corridors in the near future.

Once again thank you for your review as it is comments such as yours that help us strive towards our goals in quality and customer care.

Look forward to welcoming you and your friends back again in the future.

Kind Regards
Jason Moore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2011

Staff very friendly and efficient. Nice olde worlde atmosphere in public rooms. Bedroom and bathroom a little tired but clean. Very comfy bed and lovely big pillows. Flat screen television in bedroom but no teletext which I miss. Location is excellent with bus stop near hotel. A short walk into Grasmere and loads of country walks from the hotel which meant we could leave the car in hotel car park for the whole of our stay. Quality of food was very good but only just enough. I think another vegetable could be served with the evening meal without charging extra. I mean how much does say a carrot or small portion of broccoli cost? Overall I would recommend the Swan to friends and would love to return.

  • Stayed: June 2011, traveled as a couple
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Thank beattie7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded June 8, 2011

Good Morning Beattie7,

Thank you for taking the time to post your review regarding your recent stay, we here at the hotel appreciate all our reviews whether they are constructive or positive, we also share all our reviews and comments with the whole of the team on a regular basis.

The team would like to thank you for your kind comments regarding the comfy bed and big pillows, I am pleased to inform you that I awaiting final confirmation of a date when the refurbishment works will begin, they would also like to thank you for your comments about the food and chef and his team have taken on board your comments regarding size of portions and adding extra vegetables.

Once again thank you for your review as it is comments such as yours that help us strive towards our goals in quality and customer care.

We look forward to welcoming you back in the future.

Kind Regards
Jason Moore

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Reviewed June 1, 2011

We used this hotel during a recent walking holiday in the lakes. The rooms were OK if not a little tired. There was a poor selection of beers in the bar and the bar food did not impress us at all. The staff were very rigid (the doors to breakfast opened at 0800 on the dot! ) Packed lunches cost £15 - that was £7 more than our previous 4* hotel and connection to their broadband was £6.

I definately will not be going back there.

  • Stayed: May 2011, traveled with friends
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3  Thank JJD66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded June 7, 2011

Good Evening JJD66,

Thank you for taking the time to post your review regarding your recent stay at the hotel, we here at the hotel appreciate all or reviews whether they are positive or constructive, we also share them with the whole team on a regular basis.

I would like to answer your points that you have raised on an individual basis:
With regards to the selection of beers in the bar, as the bar is of a small size it is difficult to fit anymore pumps in there to accommodate anymore draught or real ales, but I fell that 2 lagers and 4 bitters is a fair selection for a bar that size.
I am please to inform you that we are just awaiting confirmation from our head office for the start date for refurbishment to the majority of the bedrooms.
I am sorry if you feel that the new bar menu did not impress you, but we feel that there is a good and varied selection of sandwiches, light bites and main dishes available.
We are also sorry if you feel that we are rigid because the staff are doing their jobs and opening on time whilst making sure that everything is available for our guests.
With regards to the Broadband, as the hotel was built way before the invention of broadband the only way to access it is through a wireless connection and this is done by our service provider BT who charge unless you are a customer of BT then the service is free.
With regards to the price of the packed lunch, I can not speak for the 4star hotel where you got it £7 cheaper, but if there contents is a sandwich, cake, fruit, chocolate bar, crisps and bottle of water for £7.95 then they are not be making any money, and if they carry on selling at that price then they will be losing at more than they are making.

We are sorry you did not enjoy your trip to the Swan but we are thankful that you reviewed our hotel as it comments such as yours that help us strive towards our goals in quality and customer care.

Regards
Jason Moore
General Manager

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Reviewed May 29, 2011

Just returned from a wonderful stay! Staff were fantastic from start to finish! Made our evening and they even sang happy birthday to my boyfriend the couldn't do enough for us! We will defiantly be returning it was brilliant from start to finish food great! Rooms were nice however the bathroom needs updating but we didn't let that spoil anything!! Thanks again to the lovely staff!!

  • Stayed: May 2011
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Thank Fuddero1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded June 6, 2011

Good Afternoon Fuddero1984,

Thank you for taking the time to post your review regarding your recent stay at the Swan Hotel, we here at the hotel appreciate all our reviews whether they are positive or constructive, we also share them with the whole team on a regular basis.

We are delighted that you and your boyfriend had a wonderful time and thought the staff and food were all excellent, with regards to the update of the bathrooms I am awaiting a start date from head office as to when the refurbishment of the main house will take place.

We all look forward to welcoming you back in the future.

Kind Regards
Jason Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2011

I stayed over Easter weekend with my husband for a walking/ sightseeing break and we had a marvellous time. Neither the room nor bathroom were huge, and I suppose some people might not like having the sink in the main bedroom, but we didn't mind. Breakfast was perfect fuel for a hard days walking, and the bar was welcoming with good food. the location was excellent and we can't wait to go back!

  • Stayed: April 2011, traveled as a couple
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Thank littledr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded May 18, 2011

Good Afternoon Little Dr,

Thank you for taking the time to post your review regarding your recent visit and stay at the Swan Hotel, we here at the hotel appreciate all our reviews whether they are positive or constructive. We also share all our reviews and comments with the whole of the team on a regular basis.

We are all so pleased that you and your husband enjoyed your stay and you choose the perfect weekend, the weather was great and stayed like that for the rest of the week.

Thank you for your great comments regarding the bar and the food, the whole of the team send their thanks as well.

Once again thank you for taking the time to post your review as it is comments such as yours that help us strive towards our goals in quality and customer care.

We look forward to welcoming you both back in the future.

Kind Regards,
Jason Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2011

Just returned from a really lovely two night stay. On our second night, we had dinner in the fabulous restaurant and retired to the lounge to finish our drinks. The manager and two members of staff were also in there having after dinner drinks. Despite trying not to notice, we couldn't help but be aware that the three of them were obviously laughing behind the back of another member of staff (who was working really hard). It was quite uncomfortable and totally unprofessional. What a great shame after an otherwise wonderful stay.

Stayed: May 2011, traveled as a couple
1  Thank poppy187062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmswangrasmere, General Manager at Macdonald Swan Hotel, responded to this reviewResponded May 30, 2011

Good Afternoon Poppy187062,

Thank you for taking the time to post your review regarding your recent stay at the hotel, we here at the hotel appreciate all our reviews whether they are constructive or positive, we also share them with the team on a regular basis as we find it helps with their development and the development of the hotel.

With regards to your comments regarding myself gossiping with two other members of hotel staff, unfortunately you are mistaken the two people in question do not actually work for the hotel and were here training staff on a new computerised system that was being installed, one of the two did work for me in a past life in one of our hotel's in the south and we were talking about a colleague who used to work for us there, if you had listened a little long you would have heard this.

As I mentioned at the beginning we share all our reviews and the person that you thought we were discussing got quite upset that he thought we were talking about him until I explained the really story.
I would have appreciated that you could have came to me to share your concerns before putting your review on and upsetting a loyal member of my team.

I do hope you could have reviewed the hotel fully instead of commenting on hearsay.

Kind Regards
Jason Moore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Swan Hotel

Address: The Swan Hotel Keswick Road, Grasmere LA22 9RF, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Grasmere
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Grasmere
#9 Romantic Hotel in Grasmere
Price Range: $146 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Macdonald Swan Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Built in 1650 as a coaching inn, and mentioned in a Wordsworth poem "The Waggoner", Macdonald Swan Hotel, Grasmere is one of the oldest hotels in the Lake District. Nestled in the Cumbrian countryside, with views across the Fells, our cosy and inviting hotel is ideal for walkers and cyclists. With open sunny vistas in summer and blazing log fires in winter, it's the ideal base for exploring the wonders of the Lake District National Park. Afterwards, relax with a delicious meal in our restaurant or enjoy the convivial atmosphere of the Walkers' Bar before retiring to a traditionally - furnished, comfortable room. ... more   less 
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Also Known As:
Hotel Macdonald Swan
Macdonald Swan Grasmere

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