We booked a 2 night stay at The Daffodil as a last minute minimoon. We appeared to get a good deal using their "Come Dine with Us" offer. When we arrived we were quickly checked in, booked a table for 8.15pm and went up to our Junior Suite room. The room and communal areas were clean and spacious and the bed was very large and comfortable.
We went down and used the spa soon after we arrived. It was nice and clean but its not a swimming pool for swimming in. The jacuzzi is within the main swimming pool and beware sitting close to the power jets in the pool as you end up getting sprayed by water.
We went down to the sitting room at about 7.30 for a drink before our meal which was quiet and nicely decorated. As we were given a menu to peruse during this time when we sat down for our meal at 8.15 they took our order straight away - for starter and main. Soon after this we were presented with an amuse-bouche. This was very tasty. We then began our wait for our starters......
About 45 minutes later a waiter came across to assure us he had checked with the chef that our meal was on its way....this was a polite touch however 10 minutes later we were presented with our main course. They were apologetic when we pointed out we were yet to receive our starters. These were then quickly delivered to us.
I had ordered seabass and my partner had ordered venison "medium-rare" with a side or seasonal greens.
Soon after we had finished our starters we were presented with our main meals minus the seasonal greens. It was quite apparent they had been sat on hot plate, the venison was now well done.
We appreciate things do not always run smoothly and the proof of a good hotel is how these problems are dealt with. To this end we cannot fault The Daffodil for discounting our stay due to our less than 5 star experience.
The service at breakfast the following morning was to a similar disappointing standard, simple things like tea and coffee being served without milk and the hot food buffet running low on several things and we watched a couple wait more than 20 minutes for scrambled eggs...they still hadn't got them when we left.
However when we went down to breakfast the following morning it was like we were in a different hotel! Service was fantastic, quickly seated, given hot drinks within a couple of minutes and M's order of scrambled eggs and salmon was delivered very quickly.
Overall this is a smart hotel in a lovely setting. Service could definitely be improved upon and did spoil our stay however we did get the opportunity to see the hotel at its best on our final morning, it was just a shame it wasn't the same throughout.
- Official Description (provided by the hotel):
- On the shores of Grasmere Water, The Daffodil Hotel & Spa is located in the heart of the Lake District. Surrounded by stunning Lakeland scenery, The Daffodil is the Lake District's newest luxury hotel. The hotel reopened in July 2012 after a major redevelopment which has resulted in 78 new bedrooms including 14 luxury Suites, a Spa with thermal suite, extensive function rooms and a lake facing restaurant serving fantastic British food with a contemporary twist. ... more less
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