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“Wonderful location, expensive and spot off.”

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The Daffodil Hotel & Spa
Ranked #6 of 14 Hotels in Grasmere
Certificate of Excellence
Reviewed March 25, 2013

We stayed for 1 night (Sunday) as two couples after a couple of days staying in a YHA at Ennerdale so we thought we would have a ‘bit of luxury’ treat on the way home.

When you arrive at the hotel the first impression is very good, the building looks impressive and the lakeside location is gorgeous. Then your eyes are drawn to the dilapidated buildings to the left that they have tried to mask by a very high fence/gate.

The reception area was rather large and bland with a bar in one corner which just seemed out of place. The reception staff were OK but nothing special (we had a better welcome at the YHA we stayed the previous 2 nights). We had booked two junior suites, one of which wasn’t ready at 3.15 in the afternoon which was poor.

The room: First impression was how cold it was as the heat/cold comes from a ventilation unit in the wall which only works when the key card is in the slot. The second impression was how unnecessarily large it was with a ridiculously massive bed. The rest of the room felt like it needed more furniture in and some pictures on the wall (not the weird pictures of colour swatches that look like they have been left behind by a designer). It was however spotlessly clean but one of the down lighters wasn’t working and there was a noticeable scratch on the coffee table which should have been replaced. The lighting is all wrong as whilst there are two table lamps either side of the TV and two tiny LED wall reading lights by the bed, when you switch off the down lighters (which aren’t on a dimmer) the ‘bed’ area is just too dark. The lighting is also an issue for the bathroom as it is gloomy when you turn the down lighters on as you have to go in and fiddle about under the mirror units to get the wall lights to work. The bathroom again is oversized, the shower was wonderful but the cubicle and shower haven’t been matched correctly and as a result as there was a significant amount of water on the floor outside due to the splashing. The bath was wonderful but you had to get out to reach the wall taps to work the shower attachment. No soap dish means there is nowhere to stand the soap. One of the bathroom taps was quite loose which should have been picked up by the housekeeping. The bathroom extractor hums all night so if you are a light sleeper then I would definitely avoid this hotel. Whoever designed the place should have mocked up a room and lived in it for a few days to get it right.

If you want to have a drink after a day out walking, it's either in the corner of reception, adjacent to the restaurant (you have to walk through the restaurant to get to it) or sit in the ‘sitting room’ which is just plain weird as it resembles an airport departure lounge. Better still go to Tweedies at The Dale Lodge Hotel which was great.

The restaurant was soulless and had quite a simple and reasonably priced menu. The food and wine was good but the small bar area had only one draft beer on which we thought poor. There was one English young chap (all other staff were from overseas) working who we thought was wonderful but they don’t wear name badges so didn’t find out his name. He was the only member of staff who went the extra mile. (If you stay he uses the term “Ladies & Gents” a lot!)

Our stay was perfectly fine but for the money they seriously need to do some self-evaluation and up their game. They have clearly spent a massive amount of cash on the refurbishment and seem to be trying to recoup it in the room rates. It just feels wrong and they have tried too hard and are ‘spot off’

In summary it felt sterile and soulless and completely out of proportion. If the staff made an effort to make you feel welcome it would help but with the one exception in the restaurant it wasn’t happening. It felt more like a big American convention hotel which has been dropped in the Lakes. I really can’t work out who their target market is but it certainly wasn’t for me.

  • Stayed: March 2013, traveled as a couple
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4  Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 24, 2013

Stayed here with a Travelsupermarket deal. Found the hotel to be very well situated, very clean & staff were particularly pleasant & helpful.We stayed in Room 220 which we found to be noisy with a nearby air conditioning unit which really did spoil our first night's sleep. When we asked if it were possible to be moved the receptionist was very helpful. As people were booking out at the time she asked us to give her an hour. Well within that time she arranged for us to be moved to a quieter room where we had a good nights sleep!!Rooms are spacious, beds extremely big & comfortable.Bathroom excellent .
We ate in one of the nights & found the food to be of a high standard. Breakfasr the first day was extremely good, the second day, the choice was still immense but the self service hot table food could have been a bit hotter. There were significantly more people staying our second night so I guess that accounts for it- so.... stay mid week perhaps??
All in all we thoroughly enjoyed our break .
Hubby's response was similar to mine except to say that he would prefer a more "Pubby type " environment. This is now a modern, boutique type hotel, not your usual Lake District hotel.
I really appreciated the newness& little luxuries though.

Room Tip: Room 220 noisy with nearby Airconditioning unit.
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  • Stayed: March 2013, traveled as a couple
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Thank love2travelNorthEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

Due to the really bad weather conditions i live 3 hours drive on a nice day tried to rearrange our nites stay and the customer services person was not helpful at all. They keep saying the same things over and over. And then asked me if i would like to cancell so they can resell the room at another price to let somebody down again. Very upset with all the experience with daffodil i really thought it was a 4star hotel for the good reasons but i would grade it at 1 star poor customer relations very rued too. So if u would like to experience 1star hotel daffodil is your best hotel to book.

  • Stayed: March 2013, traveled as a couple
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5  Thank 9stanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

This is a great base for a holiday in the Lakes, being right in the heart of things AND free parking. We walked up the Fells from the door of the hotel everyday. It's not a traditional cosy hotel with open fires but we loved the high standard of bathrooms and the spa was very good for relaxing sore muscles. The food was terrific, a special thanks to the chef for making up a delicious platter of freshly prepared fruit when I said I couldn't manage a pudding but would love a piece of fruit.

Room Tip: Our room had rather a quirky layout.
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  • Stayed: March 2013, traveled as a couple
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Thank AlisonAnderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

We booked this at the last minute, really, as a few day's break to celebrate a family birthday ( the Lake District won the discussion- over Paris- so glad it did!) There is nothing about this tastefully and beautifully restored/rebuilt hotel that is less than excellent. We were greeted in such a friendly manner, directed to our superb room with a view of the stunning lake and mountains ( as a birthday treat, we had been given a complimentary upgrade to the lake view room)and, immediately, settled into the warm and friendly atmosphere of this superb hotel. The room was exquisite, beautifully appointed, scrupulously clean and boasting Molten Brown toiletries; the bed was so comfortable.....and huge! Large TV, a bottle of water and very nice tea/coffee/biscuits facilities added to the ambience. Great thought has been given to the design of this hotel- it is stunning. Staff in every department ( from Manager to room attendants and cleaners) are 1st rate- efficient, extremely pleasant and, obviously, very happy in their work. It is rather like a large family than a commercial concern - and they make their guests feel so much at home, it's great! Food in the restaurant is excellent - we chose very different dishes and all of them were well-cooked and unobtrusively served piping hot. The seemingly ordinary-titled menu, we felt did not do justice to the standard that the chefs achieved, e.g.the Fish and Chips was a large piece of pure white fish in a crispy beer batter, served with gourmet chips, a little pot of mushy peas and "to die for" home-made caper-filled tartare sauce. Think you can afford to boast a bit more, chef! The desserts were incredible and the cheese and biscuits enough to "share". You will gather that we were so, so delighted with our stay.......and I haven't even mentioned the Spa which is Hollywood standard! Again, staff are very efficient and the treatments are excellent. This place is perfection - on the edge of one of the most beautiful lakes in Britain, a hotel and spa second to none with everything one could need for a splendid experience. You MUST go........ I'm about to book again!

Room Tip: Nothing to do with the room, but worth a mention.........Do take swimming gear -the spa area does no...
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  • Stayed: March 2013, traveled as a couple
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Thank Tuppenny42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

Beautiful hotel, fantastic location, good food, excellent service. This was the start to our honeymoon, well worth the extra £100.00 for a lake view. Perfect.

Dealings with the hotel after, a big let down. The hotel swiped my credit card on booking in for the full room price, I completed the payment in full on day of departure. Two days later went to pay for our next hotel to find I had no credit. It transpires they had charged full cost plus were holding £298.00. This was not the issue, dealings with staff was disappointing, to say the least. I stated that I was in a hotel unable to pay and was informed I could only speak to reception, call terminated. Twenty minutes later, after the phone rang out, I made contact and spoke to the same person who took a message, forty minutes later reception contacted back (all this time I was in reception of the later hotel, trying to sort funds out. Eventually was called by the head of reception, unsympathetic and dismissive, who had sorted the issue, would I return, unsure.

Room Tip: Room 306 had two windows with a double aspect view.
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  • Stayed: March 2013, traveled as a couple
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1  Thank devina11_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

Just back from our second trip to the Daffodil Hotel and we can't wait to return again.

Our room (a lake view room) was not only luxurious and spacious but was also the perfect place to come back to after a long day at the lakes.

We dined in the hotel restaurant on both evenings and the food was great - we would especially recommend the goats cheese to start followed by the steak. There was also a good choice of both continental and full english breakfast on offer.

The staff were absolutely fantastic and were helpful wherever possible.

The spa is brilliant with a sauna, steam room and thermal pool with massage jets. We have not been for a treatment however are sure it would be first class.

We would definitely recommend staying at this hotel - it has something for everyone regardless of age.

Room Tip: We have stayed in both a valley view and lake view room and both are excellent - although it is nice...
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  • Stayed: March 2013, traveled as a couple
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Thank TheTwoScots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Daffodil Hotel & Spa

Address: Keswick Road, Grasmere LA22 9PR, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Grasmere
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Grasmere
Price Range: $157 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Daffodil Hotel & Spa 4*
Number of rooms: 78
Official Description (provided by the hotel):
On the shores of Grasmere Water, The Daffodil Hotel & Spa is located in the heart of the Lake District. Surrounded by stunning Lakeland scenery, The Daffodil is the Lake District's newest luxury hotel. The hotel reopened in July 2012 after a major redevelopment which has resulted in 78 new bedrooms including 14 luxury Suites, a Spa with thermal suite, extensive function rooms and a lake facing restaurant serving fantastic British food with a contemporary twist. ... more   less 
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