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“Good hotel, great location” 4 of 5 bubbles
Review of Rothay Garden Hotel

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Rothay Garden Hotel
Ranked #5 of 14 Hotels in Grasmere
Certificate of Excellence
Oldham, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good hotel, great location”
4 of 5 bubbles Reviewed June 12, 2013

We liked this place a lot. It's in a lovely location. Nice welcome and they even gave us a choice of room! We selected a garden suite that had sliding doors onto a courtyard overlooking the river. The room was large with a huge en suite, a sitting area and a super king-size bed. Lovely, large white towels and good bathroom products. All very clean. As with many hotels, the pillows were a bit sad - two was too many but one wasn't enough. The spa was small but perfectly formed - you wouldn't want more than half a dozen people in it. Sauna was good but the hydro spa could have been warmer. We'd booked a package that included dinner. The food was good but not great. The restaurant staff were lovely but lacked knowledge. We selected cheese at the end of one meal and the waiter wasn't able to tell us which of the six varieties was which - that's pretty poor. We booked through Secret Escapes and got quite a good deal as the full price was a bit more than I think the hotel is worth. However, we'd definitely stay there again, perhaps on a room only basis.

Room Tip: Go for a garden suite!
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carryce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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799 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Telford, United Kingdom
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed June 11, 2013

We booked for a short honeymoon break, niether of us having been to the Lakes before. The facilities are as described, and the best part is the new(ish) spa facility. It is an excellent facility and what made the trip for us, especially after a day on the hills.
The rooms are a little smaller than expected and the TV much smaller than the norm; however, both are adequate. The bathroom is a good size and well maintained. The beds are comfortable, and sleep would have been excellent if the people upstairs hadn't paced the room from 5 am to 7 am every morning, in lead lined boots.
The only negative of the room was the balcony; the chairs and decking could do with a powerwash.
Breakfast had a good range of items and was well-cooked and well-presented. The one annoying point was the policy of not letting you use a window seat for breakfast if you had not dined the evening prior - even when they where available!

Room Tip: Select a higher room to gain a view and avoid early starters noise.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BobMarshall666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

last minute booking as had to move from other hotel , lovely bright airy , stylish hotel. Rooms lovely staff great especially girl behind reception , lovely garden and restaurant overlooking garden , just lovely experience we will return

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank yorkshirelass017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Great two night stay. We stayed in a Grasmere Room which was a good size well furnished and bed very comfortable and would like to add it also had very good lighting often these days hotel rooms only have inadequate lamp lighting! The room over looked the lovely garden area which due to the good weather we were able to appreciate over a drink. The spa facility is an added bonus. We found the food to be excellent and the staff polite and very helpful. We would have no hesitation in recommending to others.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JayWestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northumberland, United Kingdom
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

Stayed here for one night with our 11 year old daughter. Our room was on the ground floor overlooking the river. Lovely decorated and furnished room - in fact all the areas were well furnished. Our highlight of our stay was the spa - WOW! - it is very well appointed and very relaxing! We stayed for our evening meal, and although the price is a bit on the top side - we enjoyed it very much. The gardens are very splendid too - just a shame about the weather! I also liked the position of the hotel - just outside the hustle and bustle of the Grasmere centre, and a comfortable walk there (check out Baldry's tea room - great cafe, and the Village Garden centre too). We will definitely be back very soon I hope!

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank magicalstay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Ayton, United Kingdom
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed May 27, 2013

It is several years since we last visited the Rothay Garden Hotel, but we decided to splash out on a 'Champagne break' that was promoted by a mailshot received a couple of months ago.

Location
Rothay Garden is an attractive Hotel on the edge of the lovely Lakeland Village of Grasmere - one of our favourites. It boasts impressive gardens and a general air of quality and luxury when viewed from the exterior.

Reception
Reception desk service was average, and considering this is a small and supposedly top quality Hotel, maybe you could expect a bit more enthusiasm from the reception staff. We were offered a porter for our bags, but as usual I declined, as the rooms are not too far away. However, please note there is no lift.

Room
Our room was ready for us on arrival, and I admit to being somewhat surprised that our promised 'Champagne on arrival' was actually sitting on ice waiting for us - my expectations are never very high these days, and this was definitely a good start. Our room had good quality furnishings and fixtures, and although not large, it was perfectly adequate. The balcony was very small, but still it was nice to sit outside with a glass of Champagne until the rain drove us back indoors. Considering it was an 'upgrade' room, however, it was really nothing special, though the provided toiletries were definitely a cut above the norm, and the bottle of still water was a welcome touch.

Spa
The Spa is very small, and the Jacuzzi was cold on our first day - a notice stated a power problem had broken the heater, and it was fixed by the next day, so full marks for that. Strangely, you have to walk from your room to the Spa in a bathrobe, right past the Reception desk area, which both myself and my wife did not like. We walked down the main staircase feeling very self-conscious, only to be stared at by staff and other arriving guests on our journey - not very nice. surely a purpose designed Spa could have changing facilities? The Spa itself is OK, but the fancy shower units were both defective in some way and failed to deliver the promised deluges and 'Lakeland showers' or whatever they were called. I found this very disappointing, as if you promote a luxury Spa, then surely it is not too much to expect all the equipment to be fully functional? The 'aromatherapy' room was just a pleasant smelling marble clad circular room with nothing really to remark on except it was pretty cold, and seemed to have no real purpose. A steam room would have been so much better. The Sauna was OK as far as Saunas go. The large floor to ceiling windows give a great view out onto the garden, but I was glad it was raining, as these windows also allow anyone outside to stare in at you as you lay out on display on one of the two heated marble relaxer beds.

Restaurant
The food and service at Rothay Garden is absolutely first class, and almost makes up for any other shortcomings. We had a fabulous meal on both of our two nights, and the restaurant staff were great - especially the Sommelier, who was very knowledgeable and friendly. The only niggle was on our second night - when the promised coffee in the lounge after dinner did not arrive. We had to wait nearly an hour, and eventually I had to go and complain to the waitress twice before we got any service. This took the edge off our evening, and there is really no excuse, as she was standing by the bar both times doing nothing when I went through to enquire about the coffee.

Overall
Rothay Garden is expensive, even for the Lake District, and in some respects does not warrant the high prices in my opinion. However, the food is really, really good, and therefore if you enjoy quality dining, I would still recommend it for a couples break, and we will no doubt be back again at some time in the future.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Roadworn57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 21, 2013

Arriving after a very long journey, we were expecting to see a friendly face and a warm welcome. Perhaps we were expecting too much??? A cold reception manned by a female (no name badges worn in the hotel) who was very matter of fact and robotic not even a smile cracked - not what four star service should be in my eyes?? Giving the lady a little bit of a break - It maybe easier if we give her the benefit of "everyone has a bad day" but then I found out she was one of the higher management staff.
The gentleman who showed us to our room was friendly, very bubbly and delighted to show us around the hotel and where we could find everything - good recovery!!
Although the Spa is EXTREMELY small, it wasn't very busy and we near enough had the place to ourselves, the windows (which were definitely due a clean) do look out onto the front of the hotel which might not be as relaxing/private for some?
During the day we popped out for a gorgeous walk around the area, as we were leaving we near enough had to jump over the vacuum wire plugged in at reception, while servicing the bar area - not good!
The evening meal - apart from not having the wine in stock we were after and giving us the wrong menu for the specials that evening..... the food was AMAZING, just couldn't fault it absolutely delightful all credit to the chefs and kitchen staff!! Gorgeous.x As the evening went on - it did get better we were served by a very friendly chap behind the bar (after a little conversation he was the other big boss) - the cocktail was very well made!!
Overall the place was clean and tidy - all the staff were friendly (the lady we had seen yesterday must have been pleased to see us go as she managed a smile!!!) The room was big, clean and comfortable, the homemade chocolates were delicious - again mentioning the food - breakfast was also AMAZING!!
So although there were some really high points there were also very disappointing points and things that can be easily rectified - so hope this is listened to as constructive!

I would have given the food 5* without a shadow of a doubt and the hotel 3* so meet it in the middle this is why I have given 4* for the whole experience.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rothay Garden Hotel

Property: Rothay Garden Hotel
Address: Broadgate, Grasmere LA22 9RJ, England
Location: United Kingdom > England > Cumbria > Lake District > Grasmere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Grasmere
#2 Luxury Hotel in Grasmere
#4 Romantic Hotel in Grasmere
#7 Family Hotel in Grasmere
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rothay Garden Hotel 4*
Number of rooms: 25
Reservation Options:
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Also Known As:
Rothay Garden Grasmere
Hotel Rothay Garden

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