Having paid quite a substantial sum for our room at the Sun Hotel we have to say we were less than impressed. Upon check-in we were greeted by sullen, bored-looking staff who were in dire need of customer service training! We were not welcomed, not given any information about the hotel (breakfast times, check-out times etc) and simply given the key to our room. When we arrived in our room, it was absolutely freezing! Some of the lights were not working in the bathroom and the bedroom, the phone did not work properly, there was no information in the room about the hotel or the restaurant, the TV did not work properly and had a mind of its own (at one point we were watching TV in bed late at night and it suddenly turned the volume up and frightened the life out of us!). The wardrobe door refused to open. The lock was broken on the door and in the end we just had to leave our clothes in the suitcase. Not good.
The TV was also on a wobbly table that my toddler had great delight in trying to wobble every five minutes until we had to move the bed to stop her! Not exactly a great family room. The room was very cramped and I had to climb over the bed to reach our daughter's cot as the TV on the wobbly table was in the way!
When we checked out nobody thanked us for staying and they simply seemed glad to be rid of yet more "inconvenient" guests.
I have to say the food was lovely though. Expensive but tasty. The only problem was that the restaurant does not have menus! You have to choose your food from a blackboard in the pub area. This is slightly awkward and embarrassing when you have a group of rowdy, drunk men sat in front of it and me, being very short-sighted, trying to see round their heads to choose a meal was near impossible. In the end, I said to my husband "Just pick me anything!" Meals are only served between 5:30pm and 8:30pm and you are not allowed to even place an order until the clock strikes 5:30pm so as you can imagine it's a race to the bar to place food orders!
I wouldn't stay again although I would happily eat a meal there and enjoy a couple of drinks - I just definitely wouldn't waste my money on a room.
Awful, awful customer service though!!!
- Also Known As:
- Sun Hotel Coniston