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“Overpriced, poor service, food diappointing & don't take on board feedback”
Review of The Terrace Bistro

The Terrace Bistro
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Ranked #33 of 72 Restaurants in Cockermouth
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Romantic, Large groups, Families with children
Dining options: Dinner, Late Night, Breakfast, Lunch, Full Bar, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Cockermouth, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Overpriced, poor service, food diappointing & don't take on board feedback”
Reviewed July 7, 2012

I used to love this place, ging maybe a couple of times a week. I won't be returning. It was alsways pricey, but the food was good. The last 2 times the food has been poor. The service has never been good, always slow and having to ask for things repeatedly but friendly - not even that anymore. Finally one of our party is vegetarian. They had an item advertised as (V) when it wasn't - we informed reception, got told we were wrong, provided them with a number of websites showing we weren't, manager got involved and apologised and said it would be fixed on the new menu. Returned for the first time in 6 months recently. Menu changed - still the same issue though.

I give up, I won't go back again when there are so many better restaurants in Cockermouth and now popping up in Workington and Whitehaven

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank rcf100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Visitor rating
    42
    23
    13
    10
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Carlisle, United Kingdom
Level Contributor
48 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 103 helpful votes
“Food fine service extraordinarily poor”
Reviewed July 4, 2012 via mobile

We eat here on occassion thinking that the food is reasonable the surroundings are really nice. But always forget how unfriendly the staff are. Trying to get service is an art. No one ever asks if you would like more drinks, eye contact is avoided dessert menus never appear.

The owners have obviously invested heavily, the chefs turn out decent food but the serving staff need to go on a customer relations course. Management sort it out!

Helpful?
Thank mon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Osyth Essex UK
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“The Terrace Bistro”
Reviewed June 17, 2012

The food was served very quickly and was piping hot Flavour excellant

Visited May 2012
Helpful?
Thank Chalkey128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
33 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“try the pork confit!”
Reviewed June 12, 2012

went there becasue the main restaurant was a bit pricey - service was excellent

Visited June 2012
Helpful?
Thank ancientcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cockermouth, England, United Kingdom
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Could be great but isn't”
Reviewed May 28, 2012

Great location in town with a nice outdoor dining area and a contemporary dining room. The staff are also professional and pleasant. However, the food is mediocre in general and at times just plain awful. Any departure from the standard pub grub of something and chips has met with disastrous consequences from a pork belly with noodles and pak choi that was in effect fat swimming in stock with wilted leaves to a lamb tagine that tasted like a cheap microwave meal to fajitas that are a very long way from Mexico. We really want to like this place as we enjoy being in there but they need to improve the food. We wont be returning until they do.

Visited April 2012
Helpful?
Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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