Stayed in Elterwater Barn in Jan 2012 - self catering unit. We are frequent visitors to the Langdale estate lodges and usually have a great time, however on this occasion the holiday was a disappointment. The Barn has only been partly re furbished and whilst the bathrooms are updated (and very nice), the rest of the unit is old and tired and in need of modernisation. Good point was that it was very clean and as usual the Langdale housekeeping staff does a very good job. The décor is dated rustic pine circa 1980s - unlike a lot of the lodges which are reasonably modern.
When we arrived at 7pm on the Saturday, the place was absolutely freezing with the heating completely off (it was minus 10 outside) and as there was absolutely no response to the numerous calls we made to reception we ended up re setting the heating system ourselves. When the phone was finally answered a spare heater was delivered later that night as it was so cold we could not get warm at all.
As this is an old stone building it took hours to get warm which was really upsetting after a 9 hour drive to get there – reception were not really interested in our complaint. During the week we had continual problems with the heating cutting out and from reading the lodge log book this is a common problem. The other main problem was that there were mice - and they were getting into the lounge from a vent in the wall– in fact we saw them when they ran along the back of the sofa. Again we called reception and a number of old fashioned barbaric traps appeared on the lounge floor – ideal for standing on or a nightmare if you had young children – and presumably for us to clear up the dead mice. We immediately phoned reception again to complain and asked for humane traps – however none were forthcoming. It was also explained to us that this was a rural area and that mice are common – we live in the Highland of Scotland in a very rural area and did not buy this at all – efficient pest control is a necessary task. Other niggles were that the heating in the shower room was broken so it was very cold in that room and the hot water in the lodge did not actually get more than warm until we called maintence.
We visit Langdale 2/3 times per year (for the past 8 years) renting or exchanging and have always been happy but on this visit the service from the front desk over the weekend was very poor (if the phone was answered at all) and overall we were not impressed with the barn – it is very pretty and detached, set apart from the rest of the resort but there is a reasonable amount of road noise in the main bedroom and bathroom and it was just not up to standard. If you are booking in the summer months be aware it sits next to the tennis courts and there will be noise from tennis players. Overall as it is a traditional stone building it can be very dark, unlike a lot of the lodges which are quite light due to large windows.
Overall a disappointing stay, previous visits to the main estate and Elterwater Hall itself were much better. Customer service was poor. It would not put us off visiting Langdale as it is a great location for walking; however we would not book the barn again unless it has been upgraded
- Official Description (provided by the hotel):
- The Langdale Hotel offers a choice of high quality 4-star bedrooms in a variety of styles. All the 56 rooms include Sealy beds manufactured locally in Wigton, Cumbria made up with the finest Egyptian cotton linen, down filled duvets and luxurious finishing touches. ... more less
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- Also Known As:
- Langdale Hotel Ambleside, Lake District