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“Mediocre Sunday lunch”

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Ambleside Salutation Hotel, BW Premier Collection
Ranked #4 of 12 Hotels in Ambleside
Certificate of Excellence
UK
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Mediocre Sunday lunch”
Reviewed October 11, 2013 via mobile

Went for a Sunday lunch recently, the roasts were average and fish and chips were poor. The compote desert was atrocious, fruit was not fresh at all.

I'm quite surprised what most people perceive as the premium hotel in the town has such substandard food.

Location, building and staff all lovely, pity about the food.

  • Stayed October 2013
    • Location
    • Cleanliness
Helpful?
5 Thank shunter27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, October 31, 2013
Thank you for posting a review and I see from your comments we have let ourselves down a little on the delivery and quality of our Sunday lunch for which I must apologise. I have discussed the issue of the food quality with Mike Durkin our Head Chef and Jo Coburn our Restaurant Manager and their teams, who will look into the reasons why this happened . We prepare each order as they come in and only use fresh produce the quality should be of a high standard at all times, on this occasion we have obviously failed and once again I must apologise.

Sunday lunch has become very popular at The Ambleside Salutation Hotel & Spa after we re-introduced the 'Swim Sunday's' where a guest can have full use of the leisure facilities from 7.30 am - 5pm and also have a traditional cooked to order Sunday lunch all for the price of £15.95 per person. As we base our business on repeat customers and would certainly hope that this shortfall in our normal service standard will not stop you from visiting the hotel again in the near future as we would like to turn a poor experience around to be a more positive experience. May be if you could contact me directly to discuss the matter further that would be most appreciated.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (353)
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English first
Huddersfield, United Kingdom
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 10, 2013

We have visited this hotel at least once a year for the past 7 years and always look forward to returning. The rooms are very well maintained, the bar is a comfortable rest area and the food is absolutely brilliant. On site parking in the middle of a busy tourist town is also especially useful.

Room Tip: The standard rooms are more than adequate, but you can upgrade to larger front-facing suites. Some f...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stewart F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, October 15, 2013
Thank you so much for your review -' Lake District Luxury' it doesn't get much better than that! Your kind comments about the hotel are much appreciated and I'm pleased you found our on site parking handy too. Hope to be able to welcome you back soon perhaps, you could try one of our Club or Lakeland rooms next visit. Thank you once again.
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Harrogate, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 3, 2013

Stayed at the salutation a few years ago and thoroughly enjoyed it. This time was also fantastic. right in the centre of town, great rooms, friendly and professional staff. some say its expensive, but at least you get what you pay for.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, October 15, 2013
Thank you so much for your review and great comments, so pleased you described your stay as fantastic which means a lot. Looking forward to your return.
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Crawley, United Kingdom
2 reviews
Reviewed October 1, 2013

Just had a brilliant week staying at this hotel. The staff are professional, friendly with nothing being too much trouble for them. The standard of cleanliness was excellent throughout the hotel, with an excellent choice of comfy areas to sit in. The restaurant was superbly decorated (as was the rest of the hotel) with excellent waiting staff. And the food -well - we only ate out a couple of evenings because the food was so good. I had the fish pie more than once - gorgeous!!! Amazing selection for breakfast, even for those watching their weight! The service was always prompt with a smile and a chat.
Our T.V decided to have a couple of days of going on strike, but Alison the Reception Manager could not do enough to sort it out. A lovely lady!
The pool, sauna and Spa were wonderful. I had a couple of lovely treatments in the spa, again with very friendly staff.
Parking was a bit of pain, but got a space every day.
We will definitely be going back!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, October 15, 2013
Thank you so much for your review I'm so pleased you had such a great week with us. Your kind comments about our cleanliness, food, breakfast, leisure, Spa and our great staff. We are really lucky to have such a great team and I'm glad Alison was able to come to your rescue and fix your TV she is a real asset to the hotel ( and would make a jolly good handy man - sorry woman!) Pleased you enjoyed the fish pie -its a new menu so pleased its going down well. We really do look forward to welcoming you back very soon.
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Manchester, United Kingdom
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 29, 2013

Great location right in the centre of Ambleside. High quality finishes in the reception and rooms of hotel. Pricey at £186 for one night. Nice breakfast, service a bit slow. Pool and sauna nice after a long day walking.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starsky0161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, October 15, 2013
Thank you for taking the time to post a review after your recent stay with us. Your comments about our location, décor and the high quality of the finishes reception and our bedrooms is much appreciated. Pleased you enjoyed our breakfast but I do apologise about the slow service, we do try our best and some times on busy mornings things can take a little longer. I hope we will have the pleasure of welcoming you back to stay soon.
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manchester
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 17, 2013

It's a shame we were only here for a night.
The Woodlands is a room away from the hotel in a separate building. It's the size of a perfect studio flat. Underfloor heating. Gorgeous bathroom. Sitting area. Good radio, make that excellent radio. It's the bomb!

Room Tip: There are several beauties, just ask.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank myntea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, September 25, 2013
Thank you so much for your great review. So pleased you enjoyed your stay and your comments about our staff, rooms, facilities, cleanliness and breakfast are much appreciated. We are lucky to have such a great location and a fantastic bunch of staff- we look forward to your return.
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Bolton, United Kingdom
Level 6 Contributor
136 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 11, 2013

We have just had sadly only a one night stay at the Salutation but we will definately be going back. From walking in the reception staff the rooms where all first class and it is only a 3 star, the swimming pool gym and sauna are an amazing facility spotlessly clean.
The best is the Breakfast my wife said it was the best hotel breakfast she had had and I would probably agree.

We would have no hesitation of recommending the Salutation.

Room Tip: We had room 115 whch also had a balcony.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingEddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, September 30, 2013
Thank you so much for your review and your kind compliments about or reception staff, rooms and leisure facilities. So pleased you enjoyed our breakfast - we have worked really hard on that Hope to welcome you back soon and hope you can stay a few nights with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ambleside Salutation Hotel, BW Premier Collection

Property: Ambleside Salutation Hotel, BW Premier Collection
Address: Lake Road, Ambleside LA22 9BX, England (Formerly Ambleside Salutation Hotel & Spa)
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Ambleside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Ambleside
#2 Family Hotel in Ambleside
#3 Romantic Hotel in Ambleside
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ambleside Salutation Hotel, BW Premier Collection 4*
Number of rooms: 54
Official Description (provided by the hotel):
Village centre location with breathtaking fell views from the doorstep. Award winning breakfast, luxury rooms some with private hot tub, great food, fabulous leisure facilities and spa, free onsite parking friendly attentive staff. ... more   less 
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Also Known As:
Best Western Ambleside
Ambleside Best Western
Ambleside Salutation Hotel, BW Premier Collection Lake District

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