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“Completely Faultless!!” 5 of 5 bubbles
Review of Waterhead Hotel

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Waterhead Hotel
Ranked #1 of 12 Hotels in Ambleside
Certificate of Excellence
GreenLeadersGold level
Herts
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Completely Faultless!!”
5 of 5 bubbles Reviewed May 13, 2007

We have just returned from a four night stay and would highly recommend this hotel. The staff were all great with our toddler, especially Michelle the receptionist, the customer service was excellent, really lovely restaurant and the hotel is on a lovely setting leading onto the lake. We stayed in one of the suites and it was well worth the extra money as our son slept in the sitting area and we were all not on top of each other. The hotel is beautifully decorated and a lot of money has obviously been spent on the décor and the tasteful furniture. If you go onto the website the pictures are a genuine reflection of the hotel. We really liked the little touch’s - lovely toiletries in the bathroom re stocked every day, huge big white fluffy towels, absolutely huge beds, great selection of refreshments in the room, selection of DVD’s to watch, fantastic breakfast and the biggest plus was the baby listening service which enabled us to have a drink in the bar while reception monitored our son. We have stayed in many hotels in the lakes and this outshines all of them! I can see us returning within 6 months.

  • Liked — Modern, clean and fresh looking through out the hotel
  • Disliked — hard to say but if I was been really fussy the hot water from the bathroom taps was too hot
  • Stayed May 2007, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank VC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (442)
Date | Rating
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English first
St Pete, Fl
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 16, 2007

We had originally booked at the sister hotel Low Wood Hotel in Windermere. When we arrived there they had no power and offered us the same rate at their sister hotel. We had just booked that day so we already got a 50% discount, so at £90 a night including breakfast that was a steal for the Waterhead. 18 months ago they went through an extensive renovation and it was quite obvious. The hotels public spaces were very modern and sleek with wood and glass and stainless steel. When we entered the rooms they were just as nicely upgraded. From the plasma tvs, comfy beds and linens, to the heated bathroom floors and beautiful view of the lake. I believe the best part of the hotel though was the amazing service. From the time we checked in to bar service, dinner, and breakfast the staff really made the stay exceptional. I would love to travel back one day and would definitely stay at the Waterhead. The only word of caution is we were told that the power had been out that morning there and that it does go out with some regularity so it's a chance you take. I guess you just make the most of it, especially if you are with the one you love!

  • Liked — The amazing staff
  • Disliked — The chance that the power might go out...
  • Stayed April 2007, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank jengee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westbury
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 12, 2007

We stayed for a family week-end as a surprise 60th birthday celebration.
Rooms excellent, smart, well furnished and appointed. Staff really top class, reception very welcoming, service at table very good and food also excellent. Not cheap but you get what you pay for!

  • Stayed March 2007, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 15, 2007

Stayed at the hotel for one night in February. Welcoming reception staff and a lovely room, but at £160 for 1 night with breakfast, certainly not cheap. A huge 6ft bed and nice decorative touches in the rooms, but the absence of a mirror in from of the sink in the bathroom made shaving a challenge !
Pre-dinner drinks in the rather soulless bar area before dinner. Wonderful restaurant food, served by charming staff.
Breakfast the next morning very good. Overall a very good, if expensive place to stay. The decor of the hotel was a mix of traditional and contemporary, with the most beautiful lighting. The Polish staff were particularly charming and are an asset to the hotel. Would probably not stay again however as the hotel does not represent value for money.

Stayed February 2007
Helpful?
4 Thank 2londonguys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Yorkshire, England
Level Contributor
377 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 494 helpful votes
5 of 5 bubbles Reviewed February 13, 2007

Short review
Could hardly fault it. Just like the website photos. Felt really pampered and content. Room 15 very nearly perfect.

Long review
There are so many hotels to chose from in the Lakes that I was dizzy doing my initial research. My most important criteria was to have a lake view. The next 2 requirements were to have fabulous decor (not too worn and olde worldy) and that the cost for 2 nights b and b did not equal a fortnight in Spain. (Not as easy as you might think!) I knew when I stumbled across the website for this hotel that all my boxes had been ticked.
Upon arrival I would recommend parking at the back of the hotel as the signs guiding you to reception from the front carpark involve A LOT of stairs. Hard work when you have seriously overpacked and your husband is excused suitcase lugging duties due to poorly knee.
Our room had a lovely bay window with a stunning view of the lake and the boat moorings (and ducks and swans). We had beautiful bespoke furniture making up the wardrobe, sideboard and bedside tables and then lovely comfy leather chairs in the bay windows. There was a stylish kettle and cafetiere and complimentary hot drinks, gingerbread, fruit and water. The bathroom was exquisite. Huge bath, loads of hot water, an abundance of white fluffy towels. I am starting to suspect myself of manufacturing this too perfect review - surely there must have been something I can moan about? Well - there wasn't a minibar - but hey, they kept our ice-bucket filled! There wasn't a safe. Mmmmm - I could live with that. The traffic was a bit noisy - oh but I was soooo relaxed I really didn't care.
And there wasn't a chocolate fountain. Too picky?
The bar and restaurant were both lovely places although going in early February meant that it was hardly buzzing. However, the prices were reasonable and the service good. I would definitely recomment it over the pub over the road. The pub over the road may be ok in summer when you can sit on the outside of it but it was a bit downmarket compared to this lovely hotel.
I know I have gone on a bit but look at my photos and you will see that I am telling the truth, the whole truth and nothing but the truth.

  • Liked — Everything
  • Disliked — No chocolate fountain
  • Stayed February 2007
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
12 Thank jean-s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton-on-Tees
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed January 21, 2007

This hotel ruined what should have been a perfect birthday present and didn’t even have the courtesy to apologise. My boyfriend worked very hard to find a hotel I would love and booked this as a romantic getaway for my 30th birthday. He booked for two nights and on arrival it was perfect - the room was fantastic with all the little touches to make you feel very welcome.

However, we went into Ambleside on the Friday evening and returned at approximately 9pm to find the hallways in darkness. The electricity appeared to be working in our room, and it was only when I popped to reception to get a DVD that I was told the electricity was off in the main hotel and some rooms, the TV would not work, the under floor heating would not work and there would be no hot water in the room. They were unable to give any estimates of when this would be resolved, although they expected it to be on again in the morning. In fact, there was no water AT ALL, although a bottle of still water was provided so we could make tea and coffee. We decided that, as we were going to bed in any case that the hotel had plenty of time to resolve the issues and we decided to see what the morning brought. On waking in the morning we found the issues had not been resolved, we were unable to shower or even use the toilet (nor did they advise whether there were any working toilets that we could use). Instead we were told our only options were to stay and the water and electricity might come back on or they could send us to Storrs Hall Hotel with a 50% discount.

Did they apologise? No. Instead the only option we were given was to move to a shabby country house hotel near Bowness which was a world apart from the sleek, modern hotel we had originally booked. Yes, we were offered a 50% discount, but the poor service continued when we arrived – nothing to make us feel welcome on arrival bearing in mind we were being shunted out of one hotel into another, we were given a terrible room, the key didn’t even work and had to be WD40’d before we could get in and then to top it all off there was no hot water in the room. Furthermore, despite The Waterhead being aware of and advised in advance that we were there to celebrate a significant birthday, they obviously had not informed Storrs Hall – or if they had, then Storrs Hall obviously couldn’t give a monkeys and did nothing to recognise the fact. They couldn’t have made us feel more unwelcome.

The Waterhead could have been perfect – the hotel itself was everything we wanted for our romantic weekend. However, the service was truly appalling. Would it have been too much trouble to have informed guests of the problems, rather than waiting for guest to query the problem with reception? Would it have been too much trouble to have apologised to paying guests instead of blaming United Utilities? Could they not have offered to move guests to a hotel more in keeping with the style of hotel which had originally been booked? Did anyone consider mobile generators or moving guests to parts of the hotel which had electricity and water? Did anyone, in fact, do anything to try and resolve the issues, or did they hope it would sort itself out? It should be noted that we spent the rest of the weekend in Ambleside (NOT at Storrs Hall) and could not see any work taking place outside of The Waterhead.

From the way reception spoke about the issues, we got the impression that this was not the first time something of this nature had happened. While this could be a perfect getaway for some, don’t expect to be treated with any respect or receive an apology when things go wrong.

  • Liked — Decor, room facilities etc
  • Disliked — Disgusting customer service
  • Stayed January 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
17 Thank Anon21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed January 13, 2007

Booked this hotel from reading trip advisor and was very impressed with the hotel and location. The hotel is modern, clean and obviously well run and deserves all the praise it gets.
Will definately be staying there again when next visiting the area.

  • Liked — Quality of rooms
  • Disliked — Bar prices
  • Tips/Secrets — Book when discounts are avialable
  • Stayed January 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Whitleywarrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterhead Hotel

Property: Waterhead Hotel
Address: Lake Road, Ambleside LA22 0ER, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Ambleside
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ambleside
#1 Romantic Hotel in Ambleside
#1 Family Hotel in Ambleside
#1 Luxury Hotel in Ambleside
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Waterhead Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
4 star town house hotel on the shores of Lake Windermere near Ambleside. ... more   less 
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Also Known As:
Ambleside Hotel Waterhead
Hotel Waterhead
Waterhead Hotel Ambleside, Lake District

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