We've just returned from a week's stay at Deer Corner in the Pullwood Estate. The Estate itself is absolutely stunning, no-one can dispute that. However, the accommodation itself was very disappointing. My husband and I have stayed in numerous holiday cottages over the years, which have been marketed at the same high standard. All of which have pretty much always met our expectations. Now our expectations for this cottage were pretty high, because of the way it was marketed. The pictures of the cottage made you feel like you would be positioned closer to the Lake itself, when in actual fact, you were half a mile away.
We would describe the cottage as 'shabby' in places, wonky light fittings, a shower that was knackered (for want of a better phrase). There was a TV remote with no backing so the batteries kept falling out, storage heating that could not be turned down (in one of the hottest weeks of the year). Sleepless nights abound.
This is not to mention the lack of home comforts and 'finish'. There were no cushions on sofas, not much in the way of pictures around, particularly downstairs, to make it feel remotely homely. The kitchen floor was shabby and the carpets were well soiled in places with marks on the decor up the stairs.
There was no washing machine in the cottage (laundry facilities on site) but that was very inconvenient. All cottages we've stayed at previously of supposedly the same standard had this facility. Same goes for wi-fi (available in reception half a mile away but not in the cottage). Yes, in hindsight, these are both things I will look out for in future.
There was also a registration form that we needed to fill in on arrival asking for £100 housekeeping deposit which we found pretty disgusting since you should be informed of all costs up front when you are booking your holiday.
There are a number of things I have mentioned here that we could have possibly got fixed during our stay. But we were on holiday, we weren't acting as project managers for the Estate maintenance staff!
We also found two chunks of what looked like chorizo sausage (albeit hairy) under one of the sofas, so it was clear that the place hadn't been thoroughly cleaned during changeovers. Oh and the staff also expect you to remove your own bedding at the end of the holiday, ready for washing, which again, we've never had to do before.
Despite all of the above, we enjoyed our stay in this wonderful part of the world. Perhaps if the Estate just spend a few hundred pounds on improving the finish in Deer cottage then we wouldn't have had any cause for disappointment).
- Official Description (provided by the hotel):
- Pullwood Bay ... superb self-catering accommodation to suit everyone, whether you are looking for a fabulous lakeside family hideaway, luxury 5-star lakeside apartments , or picturesque woodland cottages. Once you have experienced the delights that we have to offer, you will want to return again and again. ... more less
- Also Known As:
- Pullwood Bay Hotel Ambleside
- Pullwood Bay Ambleside, Lake District