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The Royal Hotel Hull
Reviewed November 18, 2012

Nice hotel, good all inclusive package, food reasonable, great for an overnight or 2 night stop in Hull, fab prices.
Staff did not always seem sure of what they were supposed to do but overall friendly and caring team. Very busy when we visited (mothers day) but staff tried to please. Overall good value for money.

  • Stayed: March 2012, traveled with family
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Thank Melanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this reviewResponded December 11, 2012

Thank you for your kind review. It is nice to read that you have had an enjoyable stay in my hotel and I hope that you will return to us in the near future.
With kind regards,
Luc

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1,086 - 1,092 of 1,320 reviews

Reviewed November 17, 2012

We stayed here earlier on this year and our experience was so bad we were invited to stay on a complimentary basis how i wish we hadnt bothered The staff were informed that we were going to be there and it was so embarrasing as they either ignored us or tried so hard to please us It was really wierd that the member of staff( Rebecca) that had caused us so much upset the first
time we stayed at this hotel was inthe queue front of me at breakfast the next day as i had been told by Alison the manager that she had been sacked. T he food was again cold and inedible We werent allowed to chose from the main menu until David the duty manager had got permissission from someone else when i did chose from the main menu there was none left "coincidence" Breakfast was a shambles
No tables no food left .All in all another bad experience . imust say the room was better than the first time ,

Room Tip: dont bother
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  • Stayed: October 2012, traveled as a couple
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1  Thank kathersdunston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this reviewResponded December 11, 2012

Thank you for your review. I am dissapointed to read that your experience didn't live up to the expectations. However, i have spoken to my management team whom welcomed you in the hotel. They were under the impression that your stay was enjoyable, so I am not sure where the truth lies at the moment. In regards to the staff member that you encountered whilst in the queu for breakfast, she is no longer employed by the hotel. Returning guests on a complemantary stay issued by me are typically well looked after and I am sorry to read that you got the impression that some of my staff members ignored you. I am sure that has not been deliberate and my apologies if you got that impression. I appriciate that you have shared your experience.
With kind regards,
Luc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

Just stayed at this hotel on a line dancing package. Rooms are pleasant and warm, we had a proper radiator in our room and an air conditioning unit as well. The breakfast was one of the best I have ever had, crispy bacon, cooked tomatoes, not the kind that are just shown the grill, perfectly poached eggs. In fact better than a lot of top five star hotels that I have stayed in. The staff were pleasant and the location is excellent, for shopping or arriving by train. We could hear a few muffled announcements but nothing too bad. The only down side was that there were two weddings taking place and some of the guests became a little boisterous at times. The bar area and restaurant are very pleasant.

We had set menus which were adequate if not very imaginative, but if the breakfast is anything to go by I would think the a la carte menu would be very good.

Good value for money and nothing really to complain about.

  • Stayed: November 2012, traveled with friends
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2  Thank Rose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this reviewResponded December 11, 2012

Thank you for your kind review. I am pleased to read that you have had an enjoyable stay in my hotel. Please accept my apologies for the behaviour of the wedding guests, we try to manage this as best possible. I look forward to welcome you again in the near future.
With kind regards,
Luc

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Reviewed November 9, 2012

I stayed at this hotel for a work trip on the 18/19 October and was really looking forward to it. When I arrived the staff were pleasant although they had problems finding my booking I didn't have to wait long for my room. I was happy that this hotel was literally attached to the station as after a 3 hour trip from London I wanted to head straight for bed! On first impressions the room was a 6/10, I enjoyed the various different bedroom lighting but the cheap electric radiator attached to the wall was a massive let down and constant noise turning off and then on. The BIGGEST annoyance was their bathroom, the water was lukewarm, if you like your shower hot/scolding like me, I would reconsider staying here, they sent an engineer in the morning who said that was as hot as it went because they didnt want people to scold themselves, this is nonsense as even at my local gym back in London they have a safety cap on the shower so you cant accidentally make it too hot unless you intentionally choose too. Perhaps the mist unhygienic thing was that there was a pair of pale green men's boxers in the bin! yes you heard me right! Can you get any more shabby? The food was mediocre but very pricey I don't think you could buy a decent dinner for cheaper than £15-20 and it didn't taste worth that to be honest, im not usually tight when it comes to food. The breakfast was nice but it would be really hard to get a standard English wrong. Even on speaking to the cab driver when leaving the hotel, he told me that other customers had similar disappointments. The only saving grace? I didnt pay for the experience thank god!

  • Stayed: October 2012, traveled on business
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2  Thank aneika c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this reviewResponded December 11, 2012

Thank you for leaving a review. I am sorry to hear that your experience hasn't been satisfactory. From reading your feedback I must conclude that you stayed in the west wing of the hotel, which is the oldest part in its orginal Victorian state, e.g. the heating is electric in those rooms rather then central heated radiators. I have spoken to my housekeeping team and addressed the 'cleanliness' issue. I am dissapointed that you didn't enjoy the food as the hotel has a reputation for excellent food quality. Your overal experience is not typical to the hotel, and I must disagree with the Hull cab driver as we have a lot of extremely happy guests. I admit that during your stay we have failed to deliver our usual high standards. I hope that you will allow me to serve you in the future. I propose that you contact me directly in order for me to arrange a complementary stay including dinner. Feel free to contact me via the hotel switch board to arrange a convenient date.
I look forward to hear from you.
Regards,
Luc

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Reviewed November 6, 2012

As the original Royal Station Hotel this must have been a destination in itself in the 19 and 20 centuries - highlighted by occasional old photos in the hotel and glimpses of the original building and beautiful facade.

The public rooms retain this feel with a modern twist, what lets the hotel down is the "Travelodge" style makeover of the rooms - very cheap and out of character with the building, showing wear and tear. But then they are priced at budget hotel level (if you're lucky) - and at the £43 I paid, fair, but still a dissapointment once you leave the lobby.

Check in was lacklustre, once I managed to prise the receptionist from chatting up his colleague - he must have been good at it as they were out later ! Very functional welcome and basically there's your key and lifts behind you. I had to ask about wifi and breakfast etc, much to his annoyance.

The room itself was small, and only really suitable for one - generally clean - though the balcony was clearly used as an ashtray by many previous guests, furishings tired - a bedside table was broken off, toilet seat broken, and more than one visitors hairs on the bed throw.... That said think middle of range budget hotel and it's there.

I did not eat at the hotel - everything was very quiet being a Sunday night and atmostphere lacking due to that. In the afternoon a number of customers were having the afternoon tea - advertised at about £10 - looked excellent value.

Being Sunday night everything seemed quiet in Hull - even the ubiqutious Wetherspoons - there's one almost opposite, and a better one on the other side of town. Watch out thought - in the evening the station entrance is locked and you have to trudge around the hotel to the front enterance.

Check out I did early to catch a morning train - the night manager was very pleasant and process quick. I had not taken breakfast as advised started at 7am, I was leaving just before that - but noticed the restaurant was already serviing.

In summary - great location, staff quality mixed, rooms can be small and tired., Just OK if price is right and you don't let the smart lobby build your expectations up.

Room Tip: Ask for a larger room - the standard small rooms are only suitable for one.
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  • Stayed: October 2012, traveled solo
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Thank ManxQueenies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this reviewResponded December 11, 2012

Thank you for leving a review. I appriciate your detailed constructive feedback. I have spoken to the reception team in regards to their unproffessional behaviour when you tried to check in. I take on board your comment about the room decor, we are currently reviewing where we can improve this, although we had a soft refurbishment about 2 years ago. The room sizes in my hotel vary indeed, this due to the age of the building. I hope I am able to welcome you back to the hotel in the near future and as you liked the afternoon tea that we serve, please contact me directly and I will arrange for you to sample the afternoon tea delights.
With kind regards,
Luc

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Reviewed November 6, 2012

Ideal location in the centre of town with free parking, free reliable internet conection, nice, clean, spacious, comfortable.

Only negatives preventing a five star review being an incredibly loud Church service taking place in one of the meeting rooms into the evening ruining any possibility of relaxing in the hotel bar. Also, a recently opened night club at the side of the property pumping out loud bass from 11pm until 2am, admittedly only noticeable occasionally when I think rear doors were opened for air or cigarette breaks but if a light sleeper I suggest you ask for rooms not on the side facing the club.

Room Tip: If a light sleeper I suggest you ask for rooms not on the side facing the recently opened night club...
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  • Stayed: November 2012, traveled with family
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1  Thank 10ymg10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this reviewResponded December 11, 2012

Thank you for leaving a review on Tripadvisor. I am pleased that you enjoyed your stay. Please accept my apologies for the noise that you heard from the church service. I am also able to inform you that I am working closely with the Hull City Council to address the noise issues from the night club. Improvements have already been made and i will continue to monitor any disruption. I hope that you will return to us in the near future.
With kind regards,
Luc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

Found a great deal for this hotel using the Mercure website.I was visiting family for a short break and wanted a central location in Hull.This hotel fits the bill perfectly .It is located right next to the station and literally a stones throw from the shops. The warm welcome on arrival set the scene for our stay.The room was modern, beds very comfortable,and spotlessly clean.The breakfast next morning was great lots of choice and nothing was too much trouble.

Room Tip: Ask for a room away from the station side if you don't like watching and listening to trains.
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  • Stayed: November 2012, traveled with family
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1  Thank Sp H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this reviewResponded December 11, 2012

Thank you for leaving such a kind review. It is always a pleasure to read that my guests have enjoyed their stay. I hope that you will return to us in the near future. I look forward to welcome you again.
With kind regards,
Luc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Hotel Hull

Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Location: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Kingston-upon-Hull
Price Range: $46 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Royal Hotel Hull 3*
Number of rooms: 155
Official Description (provided by the hotel):
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 
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Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull

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