My partner and I booked in for a spa experience at Spa Escape courtesy of a Travelzoo voucher. The experience was ok but could have been better. After a very pleasant welcome and a quick tour of the spa we went to get changed. No slippers or footwear were provided - just a robe and towel. The lockers in the changing rooms are ridiculously small - a rucksack filled mine with barely any room for anything else. The shower was luke warm. The black slated pool looked inviting and was relaxing and also empty. The jacuzzi was luke warm and lots of foam was produced in a v short space of time - not sure what was in the water! The sauna and steam room both evidenced a lack of cleaning with dirt and debris on the floor of both. The hour long aromatherapy massage was excellent. The staff were professional, polite and attentive. A sign of a good massage is if puts my partner to sleep - and it did! The relaxation room has great comfy beds. But it would have been nice to have been offered a drink after the massage as opposed to water from a dispenser. Also the staff room is rigth next to the relaxation room and you could clearly hear two members of staff eating their lunch and chatting. For the price we paid it was fine but would have been reluctant to pay full price given the condition of some of the facilities and the negative points. Will probably not be returning and certainly not until they get a new boiler installed. The spa break market offers a huge choice at very competitive prices and there are better options out there.
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