This hotel does not deserve a 4 star rating and should have a visit from the Hotel Inspector as soon as possible. It does not cater for anything other than weddings or other similar functions. If you are a regular holiday maker or visitor to the hotel expect to be ignored at all times and spoken to rudely by staff especially Senior Management. The rooms are very expensive and not value for money. There is limited seating, particularly if there are functions taking place. It is often very noisy when there are parties of people at the hotel and some of their behaviour is appalling. No effort is made by staff to ask these individuals to have consideration for other guests. I would recormmend the Hotel Du Vin in Tunbridge Wells as a suitable alternative.