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Hotel du Vin & Bistro
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Reviews (978)
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Reviewed March 10, 2013

Yet another great stay at The du Vin
Great service,wine and food,A very relaxing hotel - A lovely supper in the Bistro with my own special main course ( thank you )
The room was the same as our last stay, lovely views over the park, great shower and roll top bath.
Breakfast was first class - the best omelette I have had in a long while.Good display of fruits and juices.All the team are lovely and make you feel VERY welcome.

  • Stayed: March 2013, traveled as a couple
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Thank 47mini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2013 via mobile

Fantastic hotel and great location
If you fancy a weekend away this is a great boutique hotel.
Great rooms with luxurious bathrooms.
Restaurant is top class and extremely busy
The bar area has open fire with a top selection of fine whiskey.

  • Stayed: February 2013
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Thank Ducati07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

Very comfortable night in lovely room that provided nearly all anyone could need. Biscuits with the tea and coffee would have been nice and TV not great - poor picture, but bed fantastically comfortable and room including bathroom very clean. Had room on first floor at front so not over kitchen but at times had quite strong smell of food cooking in stalish fat which was a bit of a shame. Not sure where it came from as no other obvious food outlets nearby. Reception etc beautifully fitted out and staff all very friendly and helpful. Great location in centre of Tunbridge Wells

  • Stayed: February 2013, traveled on business
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Thank jelico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

We stayed at the Hotel Du Vin in Tunbridge Wells on Friday evening. Arriving late afternoon just as it began to snow lightly, the hotel was a warm and welcoming sight with its cosy lighting and roaring fire.
We checked into our room, delightfully quirky with a bathroom in the cellar and a roll top bath, we were immediately comfortable.
Unfortunately there were a couple of small problems with the room, nothing major and sorted as soon as we mentioned them to the helpful lady on reception.
We ventured out for a wander in the town but soon returned to the warmth of the bar and the extensive bar menu :-) We had booked a table for dinner in the restaurant and enjoyed a pre dinner cocktail in the bar before going through. Again, a great menu and the staff were attentive and the food of a good standard.
We were incredibly impressed when the Receptionist came and found us and to apologise for the couple of issues with our room offered us an upgrade to a Principal room for the night. We hadn't unpacked so it was easy for us to move and the room was truly lovely, incredibly comfortable and we really appreciated the gesture. We felt that she went over and above as the small issues had already been sorted out very efficiently, she made us feel very special.
Overall a great stay in a great hotel which we would highly recommend.

Room Tip: An upper floor if possible, our original room was on the ground floor beside the road which we imagine could have been noisy.
  • Stayed: February 2013, traveled as a couple
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Thank LYD12_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

We arrived early and were able to get a parking place in front of the hotel. A room (Louis Jadot) was ready and we were escorted to it via the somewhat creaky lift. The room turned out to be very small, with limited circulation space, though with a pleasant view over the gardens behind the hotel. Carpet somewhat functional and not in its first flush of youth; fridge housed in the wardrobe needs its door changed so it opens on the left in harmony with the wardrobe door. Bathroom out of all proportion to the room - large but unwelcoming.

My main concern is that the room was too small to accommodate any comfortable chair, though for once the lighting level was satisfactory, which is more than can be said for many hotels. So, down to the lounge to relax but, after a while, I was asked to move to the bar since the light, modern furniture lounge, as well as the foyer area, was required for a corporate event. The bar was dark but luckily I was rescued by my backlit iPad. There is a serious point here which the hotel needs to address, and I am not the first to raise it. A so-called "luxury" hotel needs to ensure that its core clients (assuming that its core clients are indeed its paying guests) are not inconvenienced by events which, although they are no doubt financially advantageous, take over a substantial area of the hotel.

I have referred to our disappointing room. I should say, however, that we were taking advantage of an excellent room and dinner special offer and were therefore not paying anything like the full price. However, if I had been paying a higher rate, I would have felt mightily short-changed. Another reviewer has made a comparison with a Premier Inn - exactly the comparison which was in my own mind before having read the earlier review. And you do not have to guess which comes out the better in terms of accommodation!

Unfortunately, my wife was not well during our stay so we did not have dinner. The hotel agreed, though somewhat grudgingly, to change our offer to include breakfast instead (surely to their financial advantage). In the event, we did not have breakfast either. However, the third "star" above has been awarded on the basis that, had we been able to dine, we would have said "Well, at least the food makes up for the room and restricted communal space", although, reading some of the recent reviews that are visible on the right hand side of this page as I type, I have to wonder even about this.

On the basis of this visit, we would not return but, bearing in mind that some years ago we had a very good stay at the Winchester HdV, we would not reject another HdV out of hand. We would, however, do a bit more homework before booking. And the HdV chain needs to ask itself some questions.

Room Tip: Try to get a room facing the gardens rather than the road; and ask how big it is!!
  • Stayed: February 2013, traveled as a couple
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Thank Alex450212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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