As a frequent user of hotels whilst on business, I have to state my great disappointment with the Russell. On entering the hotel, I found the receptionist totally apathetic when I enquired about the lack of a working restaurant, and the fact that I was given a dirty room in a house 100 yards from the hotel entrance. A shrug of the shoulders was the reaction I received - take it or leave it. The bar didn't sell any beer, and even though I am a smoker myself, the whole place stank of stale cigarettes, and the furniture was tatty and the floor dirty. I decided not to have a drink.
The room. Again, stank of stale cigarettes, and what passed for a sofa was stained and dirty. The plumbing in the bathroom caused the sink and toilet to overflow because of slow drainage, the hairdryer came apart in my hand, as did the shower hose that refused to stay attached to its fitting. I also find deep pile carpets in hotel bathrooms to be especially unhygenic. You cannot possibly bleach them!! The lights over the bed didn't work, and I didn't touch a skanky looking microwave in the 'kitchenette' that had not seen a clean in a long while.
From my gladly brief encounter with the Russell, my conclusion is that it is certainly not worth £60 per night in the dreary and delapidated state it is in, particularly when you consider a Premier Travel Inn adjacent to a Beefeater is only £48.
The one saving grace was a half way decent breakfast - but considering all else it was a very expensive one
- Official Description (provided by the hotel):
- With style and comfort coupled with convenience, this hotel set in the very centre of historic Tunbridge Wells is positioned on the edge of the rural common.The hotel was built as a residence in the Victorian era and became one of the town's leading hotels in the 1920s. Set on the edge of the Tunbridge Wells common, it is only 2 minutes stroll from the shops, restaurants, cafes and theatres. ... more less
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- Also Known As:
- Russell Hotel Royal Tunbridge Wells, Kent