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All reviews chandelier restaurant afternoon tea lovely hotel steam room sandwiches lovely grounds lovely room four poster bed large bathroom following morning wedding venue sunday night cooked breakfast reception area plenty of parking a lovely stay one night stay
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Reviewed 3 weeks ago

We enjoyed a three night stay in this traditonal and very comforting environment. An excellent room overlooking the stunning grounds at the back. The brasserie restaurant is excellent - good food, very good service and not noisy if you have a table at the far end of the room. Beware weddings if you want a quiet evening (fortunately we had the Last Night of the Proms to drown out the disco). Also beware the cost of breakfast and the imposition of service charges on your bill at the end of the stay. Would definitely return.

Date of stay: September 2019
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpaHotelTW, Manager at The Spa Hotel, responded to this reviewResponded 1 week ago

Thank you for your kind review,

We are so pleased you enjoyed your stay with us recently and we hope to welcome you again soon. Our guests feedback is of the utmost importance to us as it allows for us to ensure our services are always improving, so thank you for bringing your comments to our attention.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We booked the spa for our wedding, it was the most perfect day we could of hoped for, it went above and beyond all our expectations.The staff where amazing on the day and the lead up to our special day, nothing was too much trouble and we knew we were in safe hands, it created a truly magical day of which we have wonderful memories to cherish forever. We have had so many wonderful comments from our guests, the food was amazing, staff very attentive but most of all we have had a lot of compliments as to how relaxed the whole day was, no one felt they were rushed about, which is exactly what we wanted. Highly recommended.

Date of stay: August 2019
Trip type: Traveled with family
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpaHotelTW, Manager at The Spa Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your amazing review.

We are so pleased that you celebrated the most perfect day with us at The Spa Hotel. It is so important to us that our Brides, Grooms and their families enjoy this special day. Our team will be thrilled to read such kind feedback.

We hope to see you again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

My wife and I spent a lot of time visiting different wedding venues, and although the architecture or location/scenery may have been good, we found they lacked in one final quality - confidence the people you were working with at the venue were going to make your special day as special as you always dreamed it would be.

After the very first conversation with our own wedding coordinator, Georgina, my wife and I were confident we made the right choice in The Spa Hotel. You only need to see the breathtaking scenery and wonderful facilities to understand why this is the perfect venue for any wedding. The entire process of planning was so easy and professional. Any question or idea we had was met with enthusiasm and accompanied by great personalized suggestions from Georgina.

On the wedding day, we had the amazing manager Natalie to oversee the preseedings and ensured our timings for each stage of the day were met. She made sure each contractor understood the magnitude of their individual roles and tirelessly worked with the staff to create a relaxed atmosphere so my wife and I could concentrate only on enjoying our day. She was even on hand to help my wife overcome some last second nerves walking down the aisle.

The food served to our guests at the reception, wedding breakfast and evening event was exemplary! Presentation, taste and etiquette were all excecuted with the 5 star service you'd expect from the most prestigious hotels and their staff. That's not to mention the spectacular rooms each one of our guests enjoyed over night.

Anyone wishing to make their special day that extra special, we would highly recommend The Spa Hotel and it's most wonderful staff!
Mimi & Chris

Date of stay: May 2019
Trip type: Traveled with family
Thank MimiChris85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpaHotelTW, Manager at The Spa Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your wonderful review.

We are so thrilled that your wedding was such a perfect day. I have passed your kind words to the rest of the team as it's so lovely to hear for everyone involved. We look forward to welcoming you for your anniversary, if not before!

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Reviewed 4 weeks ago

Stayed here over September weekend. The hotel looked extremely tired and i found the reception staff to be frankly quite arrogant. However, the Bar staff were lovely. For the price paid, the Deluxe rooms were poor, the bed extremely stiff, bathroom basic and no Air conditioning. Furthermore the windows did not open properly.It feels like hotel relies on the fact that it was once perhaps a good hotel without the need to renovate and improve. Finally, for it being a spa hotel, the swimming pool was tiny and the sauna/steam room felt like they had been ordered straight out of an Argos catalogue, such was the cheap build quality. All in all, it was extremely disappointing especially the reception staff.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank antrowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpaHotelTW, Manager at The Spa Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your review.

We are sorry to read that you were disappointed with aspects of your stay. I am certainly very surprised and alarmed to read that you felt the reception staff were arrogant as they receive wholly positive feedback usually, rest assured I will speak with the team about this. I must say your remarks about the building are a little confusing, as you refer to the hotel being tired and state that we have not felt the need to renovate, but this is quite far from the truth. I am not sure how much you know about our establishment, but since our acquisition we have invested several million pounds into the refurbishment of the hotel and continue to do so today, perhaps they are not to your taste, but the public areas are certainly never referred to as "tired" given the modern refurbishments that have taken place. I can only assume that you were allocated one of the very few bedrooms we have left to refurbish, however as you have not stated your room number I cannot look into this. Finally, we are named The Spa Hotel as we are based in the Spa Town of Royal Tunbridge Wells and have held this name since opening as a hotel in 1880, the name relates in no way to our spa facilities and this is clearly explained on our website and in all literature - but regardless your feedback has been noted. I suspect that you did not to raise your concerns with our team when you were here, as they would have worked hard to put things right with you. Thank you for now bringing this to our attention.

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Reviewed 4 weeks ago via mobile

The Orangery is a lovely , classy venue with patio for favourable weather. The staff were polite and unobtrusive. The food was plentiful and tasty. The room was decorated in a minimalist but classy style. I love the look of reception area with nice, cosy separated areas for afternoon teas.

Date of stay: September 2019
Trip type: Traveled with friends
Thank Treats999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpaHotelTW, Manager at The Spa Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your lovely review,

we are so pleased you enjoyed the wedding which you attended recently and we hope to welcome you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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