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“Overpriced, poor accommodation”

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Premier Inn Dover East Hotel
Ranked #3 of 9 Hotels in Dover
Certificate of Excellence
Milton Keynes, United Kingdom
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Overpriced, poor accommodation”
Reviewed June 7, 2013

Stayed here with a group - supposedly on a "group" rate. The advertised price in reception was lower. The room was basic and being close to the main road, noisy. We were on a ground floor room and every time someone upstairs walked around it echoed into our room.

Very poor value for money, for a very basic room only

Room Tip: Insist on a room away from the main road, upstairs
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Dover East Hotel, responded to this review, June 18, 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Battle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 4, 2013

family friendly, room was great, me and my twin boys slept well.
staff were amazing, very friendly.
yes the restaurant was a 2 min walk, but it was fine, with a private footpath and it was not a problem at all.
yes i would stay again

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donnaboydell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 4, 2013 via mobile

Another very pleasant stay at the Premier Inn, beds extremely comfortable. Very pleasant staff. Only one niggle, hot water pressure nt good in room 41 so shower not brilliant. The Duke of York pub better this time, the staff smiled !

Stayed May 2013, traveled as a couple
Helpful?
1 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 29, 2013

upon arriving Nicole was on reception & had a trainee with her she was very friendly & helpful with all our questions, she booked us a table at the nearby Duke of York which were we had a lovely meal, the room was very clean & comfortable with a cot for our little boy who also must of found his cot comfy as he slept all night until we had to wake him to go catch the ferry, great location for anyone with an early ferry crossing only a 5min drive to the terminal, only downside was having to walk in the rain to the restaurant but nothing can be done about that & the rest of the stay certainly made up for it.

Room Tip: if you have a request for rooms i would contact the hotel a few days before arriving, we we're t...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jet_setter282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kettering, United Kingdom
Level Contributor
120 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed May 28, 2013

Premier Inns are renowned for providing a comfortable night or money back. As part of a history tour of Belgium and Normandy we used the Premier Dover East so that we could take the 5 minute journey to catch the 8am ferry. Very pleasant service on arrival. Very comfortable room especially the bed, at a GREAT PRICE. Pre-booked £20 per room with free wifi each day for 30 minutes.
We would certainly use the hotel again for future pre-ferry crossing base.

Room Tip: Rooms to the opposite side of car park/road probably best but we had no issue with our room on the t...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WRB_Kawakuchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 26, 2013

rude receptionist and swearing from looked like an office or team room behind reception. i could clearly hear another common sounding woman running the company down very unproffestional. room was a little dusty and bathroom had lots of hairs in it. we only chose this over the sister hotel in folkestone where we have stayed manytimes as we got a cheaper deal, worst mistake ever.... will NOT go back to dover but will pay the extra at folkestone premier where the rooms and staff 100% Better !

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pam d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Dover East Hotel, responded to this review, May 29, 2013
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service and we do apologise that on this occasion we failed to achieve this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2013

Great Hotel, very friendly staff, great location for catching early morning ferries.
Very clean modern room.
Wi-Fi available.
Bathroom very good.
Very quiet room with large TV.
A+++++++++++++++++++++.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexander R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Dover East Hotel

Property: Premier Inn Dover East Hotel
Address: Jubilee Way | Guston Wood, Dover CT15 5FD, England
Location: United Kingdom > England > Kent > Dover
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Dover
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Dover East Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
A stone's throw from the Duke of York's Royal Military School, just outside of the centre of Dover ... more   less 
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Also Known As:
Premier Inn Dover East Hotel England, UK

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