Went for a weekend holiday with my girlfriend and was very excited not until we check in. As we came in the back entrance of the hotel and straight to the reception. The receptionist saw us straight away from their back office. Thinking I will be served for the check in I was wrong we waited minutes before she came and attended us, not even an apologies for keeping us waiting or even a simple hello or greet us with a smile. That was the first poor service. As we had a long journey to get there we thought we will have a late lunch in the bar. As we sat at the table next to the window again we thought we will get some service we have waited for 15minutes so I went to the bar instead asking if I can order some food. It will be too long to mention all the poor service that we received from the staff. If it wasn't for the beautiful room and a beautiful view that we have that weekend would have been ruined completely.
- Official Description (provided by the hotel):
- The new 81 room Best Western Dover Marina Hotel is set in a Georgian Terrace building and commands stunning views across the Dover seafront with the famous Dover castle in the background. It is centrally located just a few minutes from the Ferry and Cruise terminals and 5 minute walk from the town centre, the hotel facilities include Free Wifi, a Restaurant, Bar & Lounge, and Coffee Shop brewing Starbucks Coffee and Movenpick Icecream.The Waterfront Spa will be open from 01st March 2013 offering a range of Beauty Tretments, Manicure, Pedicure and Massages. ... more less
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- Also Known As:
- Best Western Dover Marina Hotel And Spa
- Best Western Dover Marina Hotel Dover
- BEST WESTERN PLUS Dover Marina Hotel & Spa England, UK