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“More of a B & B than a hotel.”

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Sun Hotel and Tea Rooms
Ranked #67 of 75 Canterbury B&B and Inns
Den Bosch, The Netherlands
Level 6 Contributor
268 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“More of a B & B than a hotel.”
Reviewed August 26, 2013

From the outside you think how amazing it looks with its leaded windows etc! But this hotel is undeserving of the status of a hotel, it's more like a B & B. Therefore it is overpriced for the service & amenities it offers. The room was fine with all the basics, although you would struggle to get up the stairs if you were elderly or physically challenged, but the service offered is minimal. I have no complaints about the young couple who seemed to run the place (they were helpful & friendly) but they are not available 24/7 & there is no-one at the desk to help with queries or problems. Our room key was problematic to use & we had to call the owner on his mobile to help...not sure he would have been so thrilled late at night! There are no bar facilities either so we bought a bottle of wine & then had to wander around behind the desk to find glasses & an icebucket because there was no-one to ask! The hotel is not easily accessible by car & you have to park in public car parks a 10-15 minute walk away. It is in a great down-town location but those cute leaded windows don't seal & the noise from the narrow streets below meant very little sleep on a Saturday night! I am not usually a complainer but that noise was LOUD, so not somewhere to stay with young children! A positive comment....a good English breakfast! Would I stay again....only with earplugs & a lower price.

Room Tip: Don't sleep in the Cathedral room if you are not a heavy sleeper...especially on a Saturday nigh...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TopsMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Abu Dhabi
Level 5 Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed August 24, 2013

It is a lovely 15th century property (lovely to look at from the outside that is). No main entrance, just some back door. No way to drive near it, no parking nearby. No permanent reception only when you are lucky. Hard to get anything up those narrow stairs. I would only recommend it to young couples, not elderly people or families with children. Breakfast was very average. It is definitely overpriced for what you get but the location is good when on foot.
Avoid going on weekends! Druken townsfolk will keep you awake until the early hours of the morning with their yelling and cursing.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CCEAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Canterbury hotels

london
Level 6 Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 13, 2013

I stayed here a while ago and was surprised to see the reviews , but had great experience so booked again.
Had a lovely room, Awesome location and the Manager was really nice and helpful again.
I found the breakfast great on both days and even when i wanted 2 more eggs , he was happy to cook them for me.

I would stay again when next in Canterbury.

Room Tip: If you want a large chain this is not the place if you want a quiet hotel, then you will be more tha...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lazycouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, UK
Level 5 Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 12, 2013

We booked a room with a 4 poster bed for a Friday in July for a friend's wedding, and called ahead to double check we would be OK to check in at 12 noon instead of the 1pm time on our booking email. No problem I was told.

Turns out it was a problem and a very big one. En route to a wedding we planned to stop off, get changed and head out - something the hotel were aware of.

At 12 o'clock we arrived to find the hotel closed. Lights off, no-one inside closed.
We called the landline and left messages, we called the mobile number posted on the door. We banged on the windows, rang over and over again, tried the door, the bell and no-one answered. A chef from the next door property explained we were not the first guests to experience this problem.

I called again in the afternoon and early evening to try to speak to someone but no-one answered. No-one ever returned our voicemail messages either and at just after 11.00pm they called to see when we were checking in as they wanted to go home for the night ... ?!?!

Room Tip: Pick another hotel - I recommend ABode over the road, a little bit more expensive but the service an...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Service
Helpful?
1 Thank corpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 7, 2013

Mid matched and over rates cross between old and modern a smell of damp as soon as you enter the place,no main entrance just a small green door in a side street,would not recommend over priced and very odd place !!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moorside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2013

We stayed at the Sun hotel on 31st July for a hen do (4 females). We shared the Marlow Room and when we got there, were greeted by a friendly girl. Then, it all went downhill. At 5pm, I went downstairs to ask for an iron and there was NOBODY in the hotel!! No other guests! Nobody at reception! I even rang the doorbell to get attention but nobody came down. Basically, we soon realised we were alone. We looked behind the counter for one and there were receipts, old shoes, half drunk bottles, paper and junk everywhere. When we came back at 11pm, again there was nobody there. We had a key to let ourselves in - weird!! In the morning we had to call the owner for him to turn up 10 mins later to the hotel. He then lied and said he was asleep upstairs all night. Not true and also how weird to be asleep! He was rude to us and said he was going to make breakfast in 5 mins! No thanks. Very poor service - unbelievable actually. Please do not stay here. It is awful. Our time in Canterbury was great though.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fanofrestsurants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed August 2, 2013

Apart from the outside being 600 years old there was nothing inside that complemented this old
Building what tea room did'nt see one . We had the top room nothing was in it that matched. There was nothing for guest comfort no phone one light between three people one very tiny
Corner wardrobe things were left there so if guests used the tea before you arrived you had to
Make do. Although we used our own shampoo there were large shampoo and shower jell which
Was provided and obvously left until it was finished by who ever used the room before or after.
Not very health and safety. On line the photograph are very deceiving as judging by this room
Decoration. It was not a three star hotel. It should not be a one star hotel and if I was a health
And safety inspector I would close it down and fine them. The price for the room was £390 for two
Nights it was in a prime location as I booked on line I went by the pictures which are nothin like what we have experienced. Totally and grousley overpriced and will never book on line again
As the saying go "Appearance can be deceiving" and OH boy how right that is.

Room Tip: There are none
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noideacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Hotel and Tea Rooms

Property: Sun Hotel and Tea Rooms
Address: Canterbury CT1 2HX, England
Location: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #67 of 75 B&Bs / Inns in Canterbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sun Hotel and Tea Rooms 3*
Number of rooms: 7
Reservation Options:
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Also Known As:
Sun Hotel Canterbury

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