Stayed two nights for our daughter's graduation ceremony, held in Canterbury Cathedral.
First the good: the location is very easy to find if driving, but beware if you come in from the north, as the hotel appears very suddenly as you turn onto London Road, so be prepared!
It has a good size car park and is right on the outskirts of the city so you don't have to fight city traffic but the walk into the centre is closer to twenty than ten minutes for most people. But there is a well signed pedestrian route which uses mostly quiet residential roads.
Check in was efficient - although reception wasn't staffed - this seemed to be the norm whilst we were there - more of that later. A morning paper was ordered - again more of that later.
We were directed to our room (226) on the first floor in a modern annexe. No lift of offer of assistance with bags which might be a problem for some. We'd booked a triple room and were pleased that's what we got - a double plus a proper single not a 'put-you-up'. The room was a good size and all fitting and furnishings worked. The only complaint was the single overhead light which was inadequate for lighting a room of that size, no doubt due to the energy saving bulb fitted. As others have commented there was a small-ish LCD TV positioned midway between the beds - a classic compromise, which didn't really suit anybody.
Tea, coffee and (hurrah!) hot chocolate was provided. Beds were clean and v comfy.
The bathroom was a good size and reasonably well fitted although horrible plastic shower curtains are never very welcome.
The hotel advertises free Wi-Fi in the public areas but we were pleasantly surprised to learn that it was available in the bedrooms - well sort - of. Worked reasonably well on the first day but by the second day none of our devices could pick up a signal. As we were only staying two nights we didn't bother to make an issue of it.
Now the bad. Having read the good reviews of the restaurant we decided to eat in on the first night. Our experience of the restaurant was a disaster. It started well enough as we greeted by a young lady and shown to a table. We were hungry and thirsty so ordered drinks and our meal immediately. Twenty minutes later no sign of drinks, food or indeed any staff. I had to go to the restaurant reception and asked if they'd forgotten our order (and us!). Two young ladies were deep in conversation and yes - incredibly it seemed that despite writing our order down, she'd forgotten not only to process it but that she has a table to wait on. That's certainly a first for us.
A few minutes later the drinks arrived. With the wrong wine and a jug of water but no glasses. We send the wine away and it was replaced but still no water glasses! At the third request we got them.
The food itself was fine, although not convinced about the chips -- I stand to be corrected by the hotel here but I'm pretty sure that they advertised genuine home made chips, which we certainly didn't get.
Next morning - no paper. On enquiring at reception it appeared that, despite acknowledging that I'd ordered a paper, they'd forgotten to put the order through. Bit of a pattern emerging here.
Having experienced the 'service' in the restaurant in the evening we decided not to risk breakfast so can't comment on that.
The bar was pleasant though seemed to have only one beer on draught - fortunately it was a good one.
We made all the above points on check-out and the manager seemed concerned but offered no compensation whatsoever so this is one hotel we'll definitely NOT be returning to. Clearly others had a much better experience but we didn't.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Orbitz, Travelocity, Hotwire and TripOnline SA so you can book your The Victoria Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Victoria Hotel Canterbury