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Castle House Hotel
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Reviews (347)
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All reviewsbusy roundaboutcity centrecar parkring roadfamily roomfull englishthe main hotellovely hotelexcellent locationadequate parkinggood sizeshort walkcanterbury east stationsmall hotelleave the carbreakfast was excellentvisiting canterbury
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218 - 223 of 347 reviews
Reviewed December 4, 2013

My family stayed here last weekend for my niece's graduation. The rooms were massive (We had the ground floor room which was a bit noisier in the morning but a huge room and lovely bathroom). There was lots of team and coffee as well as great wifi. It is a great venue if you want to park your car up for a weekend and not drive again....everything is within walking distance. Just have flat shoes for the pebbled walkways. The staff was lovely and provided maps and directions for us. The breakfast was lovely with a huge choice. We will definitely use it again.

  • Stayed: December 2013, traveled with family
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3  Thank FionaMcC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2013

My partner and I came to Castle House for a weekend getaway to explore the city, we had heard good recommendations about this hotel and it certainly lived up to and exceeded our expectations.

the hotel itself is a fantastic building and sits in directly opposite the ruins of the old Canterbury Castle Keep, the garden is actually surrounded by the old city wall which is a great sight and a lovely area to sit in the summer months.

We stayed in the newly built part of the hotel and the room was of a very high standard, spacious and with a large ensuite, the room had all amenities and lovely windows overlooking the castle.

we booked an evening meal in the city centre which is a convenient walk from the hotel, breakfast was very nice though and the staff were all polite and helpful.

I would recommend this to anyone wanting to visit Canterbury, or looking for a nice short getaway, particularly if you like the history of the building and its location.

  • Stayed: June 2013, traveled as a couple
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3  Thank brownbearmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2013

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 8, 2013

We booked the hotel through a website and got it confirmed (secured with card!). However, when we arrived, the receptionnist told us he never received the booking (computer issue?) and that the hotel was fully booked.
He did not really help finding another hotel, and after 30 minutes arguing, we had to find a WIFI spot in town to do it ourselves.
No excuse from the hotel, nothing...

  • Stayed: September 2013, traveled with family
    • Service
4  Thank EDOUARD L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CastleHouse, Owner at Castle House Hotel, responded to this reviewResponded February 9, 2014

Dear Edouard,

We are incredibly sorry to hear about your bad experience with us. Unfortunately, the website that you booked through did not let us know that you had booked, as we do not have an affiliation with them. We are now doing our utmost to ensure the situation cannot, and will not, occur again.

Our receptionist was very new at the time and was unsure how to deal with the situation. In hindsight, he recognises that he should have invited you in to have a drink and help you much more substantially. I sincerely hope that you would book with us again, in spite of this, and would like to offer you a complimentary bottle of wine on your next visit.

Kind regards,
Lynda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

Good location. The staff were all polite and well presented. The room that we stayed in had a Four Poster Bed, a beautiful touch.Tea making facilty in the room, TV and lovely bed linen.
As it was our Wedding Night the Management gave us a Wedding gift, thankyou Castle House much appreciated. A lovely Breakfast in th
The only downside that we had was that there was a rather odd smell coming from the Bathroom.

Room Tip: Go for the Four Poster Bed
  • Stayed: August 2013, traveled as a couple
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1  Thank Geoffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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