This place is stuck in the mid 80s with levels of customer service to match.
The rooms themselves were fine, but as another reviewer has commented, you seem to be given the smallest rooms with the poorest outlook unless you demand otherwise. (Incidentally the renovation work seems to have halted although the unsightly building work is still visible.) Housekeeping around the public areas is poor- tables are left uncleared and are dirty. Some staff are rather rude. The hotel caters for functions and outside groups, and you get the impression that the place relies on these to keep ticking over. While we were there we had a funeral party which took up most of the public areas so residents had little choice of where to sit for tea. Noisy children were left to run around, including up and down stairs and along residents' corridors, with no intervention from the very young staff. We were also turfed out of the bar one evening by a woman who was setting up a speed dating session! Again, no staff intervention here, although it is hardly surprising as there don't appear to be many of them, and they are mostly young students from abroad with little experience of customer care.
I attempted to discuss these issues with the General Manager but she seems rather elusive. Attempts to speak to her in person and subsequently by telephone have proved difficult, although I have at last received a lengthy email from her making excuses for every single point I raised. (So there is no need to respond to this review, Mrs Cooper.) I notice that she tends to respond to any negatives on Tripadvisor similarly... If she were to spend half the time it takes her to write such nonsense on here putting right some of the complaints some of us have made, she might have a better hotel to manage with some consistantly pleasing reviews. After all, as dissatisfied customers, we can't all be wrong, can we?
Take a tip from me- look elsewhere to stay.
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- Also Known As:
- Best Western Canterbury
- Canterbury Best Western